Hendrick Toyota North Charleston

Return for recall service I had to have the rear leaf springs replaced on my 2006 Tacoma due to a recall. I was greeted by my service tech Jessi Muhs at the time of my appointm I had to have the rear leaf springs replaced on my 2006 Tacoma due to a recall. I was greeted by my service tech Jessi Muhs at the time of my appointment. She clearly explained what was to be done and gave an estimate of how long it would take. During my wait she explained that they performed a courtesy inspection of my truck and found a couple of defects that I was unaware of. I asked her to have the service person take care of a couple of them while they were replacing the springs. The entire body of work was done well within the time estimated. Jessi was a pleasure to work with. She was extremely courteous and professional. I would recommend the Hendrick Toyota service department to anyone needing work on their Toyota. More

Got a good deal on a 2018 Rav 4 Salesman Ralph Dawkins was great. He is very polite and kept me informed about all aspects of the sale. He maintain good communications with me even Salesman Ralph Dawkins was great. He is very polite and kept me informed about all aspects of the sale. He maintain good communications with me even when he was not working at the dealership when I contacted him by phone. In general all of the people at the dealership were very nice an professional. Also I got a very good deal on a new 2018 Rav 4 More

Outstanding Service Advisor Andrew was courteous, professional, and knowledgeable when I requested my service on my 2015 Toyota Tacoma. I was very satisfied with my resul Advisor Andrew was courteous, professional, and knowledgeable when I requested my service on my 2015 Toyota Tacoma. I was very satisfied with my results and will always request Andrew on my return maintenance service. More

A pleasure to work with I am not one that enjoys the car purchase experience. I was actually on my way to a different dealership to look Ass't a different vehicle when I pass I am not one that enjoys the car purchase experience. I was actually on my way to a different dealership to look Ass't a different vehicle when I passed by Hendricks Toyota and decided to swing by through the lot. I saw a vehicle that was nicer than the one I was on my way to look at. I met with Lisandro Diaz, sales rep. He and his management team were very welcoming, friendly and professional. Within three hours, I was driving off the lot in the truck "i wanted" (no switch games, etc). It was a very pleasurable car buying experience and I recommend the Hendricks Toyota of North Charleston team to anyone in the market for a new or used vehicle. More

Car repair I went to get my Sequia fixed. I scheduled my appointment online not knowing that a diagnostic problem usually cannot be done on a Saturday. I am a si I went to get my Sequia fixed. I scheduled my appointment online not knowing that a diagnostic problem usually cannot be done on a Saturday. I am a single mom and go to work at 6am during the week, usually having to pick up my kids from aftercare at 5:30pm and have no family help. The older 2007 Sequia is my only means of transportation. Something that I think the service advisor could kind of sense because he asked knew that Saturday was the only day I could manage to make it. He went out of his way to see what he could do in order to see if a technician could diagnose the problem with my car. Knowing that I had already taken it to another mechanic and was told it was going to be major repairs. More than what could be done that day. You see, my previous car had been repossessed because I couldn’t afford the payments. He did not know this. I just went through a divorce and have have three children I am supporting. He did not know this as well. And by the end when he had to schedule me for service and tell me how much it was still going to cost he was still gracious because I think he could see that at any minute I would turn into a ball of tears. He gave me his card and told me to call him if I needed anything and assured me that he would be there when I had to return for service to drop my car off and for when I would have to check out because of the arrangements I had to make for getting the car to him and getting back there in enough time to get my kids. All in one day. I’m so appreciative of him. I don’t know how far these surveys go or who reads them, but his name is Jeff Dunbar and he was at the Hendrick Toyota in N Charleston, SC. And I don’t know the technician that was there, but I am thankful for him as well. More

grest Salesman We were pleased to have Ralph Dawkins as our salesman. He went out of his way to be helpful and get us a great deal . He was friendly and professiona We were pleased to have Ralph Dawkins as our salesman. He went out of his way to be helpful and get us a great deal . He was friendly and professional and made us feel like we were long time friends. Great car More

attentive, courteous service. Katrina and Adam both seemed very knowledgeable and efficient in attending to my requests. I would recommend Hendrick and Toyota to anyone interested Katrina and Adam both seemed very knowledgeable and efficient in attending to my requests. I would recommend Hendrick and Toyota to anyone interested in buying a car More

Incredible...Quite Surprised. Super friendly staff and wasn't attacked like most of the sales vultures I've run into. John Clayton was my salesperson and Jordan Baylon was the Fina Super friendly staff and wasn't attacked like most of the sales vultures I've run into. John Clayton was my salesperson and Jordan Baylon was the Finance officer. I showed John the truecar price and asked him to match it, and he did...first time I asked. No other dealer has given me what I asked for the first time I asked. Normally I get jerked around for weeks before we arrive at the price TrueCar shows. Super easy process and even got a $1000 military rebate and free all weather floormats and window tint. Super happy with my new car. Love it. Can't say enough nice things about these folks. Oh, and get plenty of hot chocolate while you wait. Five Stars for both Jordan and John. Super impressed. More

Awesome 20K Service Drove in on Wednesday January 2 2019 with no Appointment , met by service advisor, Minnot I believe was his name . Promised to have me out hour twenty Drove in on Wednesday January 2 2019 with no Appointment , met by service advisor, Minnot I believe was his name . Promised to have me out hour twenty minutes .. Came to waiting area 40 minutes , service completed , truck ready too drive out ... Clean facility , fresh coffee , polite employees everywhere .. I drive past 2 Toyota Dealers to get here about 85 miles , awesome Dealer Group 1St Class Hendrick Automotive ....Thanks for making the customer feel good after the sale .... More

Dealership did ok but too busy to spend with each customer The dealership as a whole was ok. The staff was extremely busy and could have spent more time with each customer. The finance person was pushing extra The dealership as a whole was ok. The staff was extremely busy and could have spent more time with each customer. The finance person was pushing extra packages that were not needed. More