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Hendrick Toyota North Charleston

North Charleston, SC

4.9
2,241 Reviews

7151 Rivers Avenue

North Charleston, SC

29406

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Showing 2,243 reviews

December 17, 2017

Took way longer than necessary This is the second time I've dealt with this service department in the 6 months I've had my truck. Both visits were for little things, but they are SO More

by TigerEagle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissie Rice
Dec 18, 2017 -

Hendrick Toyota North Charleston responded

On behalf us all of us at Hendrick Toyota North Charleston, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Chrissie. We are working on improving our process and expanding our facility next year. We will have 35 more service bays and even adding more staff. Thank you for sticking with us as we grow. We will be sharing your feedback amongst our team. Enjoy your Toyota and please come visit us again soon! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 15, 2017

rolling, rolling, rolling I have a 20-year-old Camry, and it runs beautifully because of the good car from Hendrick Toyota. I've worked with several service advisers, and they More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessi Muhs
Dec 18, 2017 -

Hendrick Toyota North Charleston responded

Nancy, On behalf us all of us at Hendrick Toyota North Charleston, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jessi. We will be sharing your feedback amongst our team. Enjoy your Camry and please come visit us again soon! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 15, 2017

Poor Customer Service They listed a 2014 Tundra crew max in white with damage to rear and denied any knowledge when confronted. General response was also very poor. Wasted More

by Bombguy15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robbie Powell, Nicole Soustek
Dec 15, 2017 -

Hendrick Toyota North Charleston responded

On behalf of the Sales team here at Hendrick Toyota, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at your convenience. Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston 843-797-8000

December 15, 2017

My experience with Charlene Mickel Charlene Mickel I know is an excellent example of what costumers service is she was patient , polite , and my feel comfortable I really appreciate her More

by Lovejones55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlene Mickel
Dec 15, 2017 -

Hendrick Toyota North Charleston responded

We couldn’t be happier that Charlene provided you with a great car buying experience. She is a true asset and we are lucky to have her on the Hendrick Toyota North Charleston team. We hope you are enjoying your new Toyota, please come back to visit anytime! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 14, 2017

Excellent Chrissy Rice is a excellent service person she is on top of everything she is courteous she's kind and she knows what she talking about she is only p More

by matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissie Rice
Dec 15, 2017 -

Hendrick Toyota North Charleston responded

Matt, We couldn’t be happier that Chrissie provided you with a great service experience. She is a true asset and we are lucky to have her on the Hendrick Toyota North Charleston team. We hope you are enjoying your Toyota, please come back to visit anytime! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 13, 2017

Purchase Camry and Lease Tundra Thanks Patrick and Shelley the experience was great and the service was excellent. I am grateful with all the help Cathy and I received. Go Toyota and More

by QCRW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes, AG Goldsmith, Kody Teneyck, Adam Tounkara, Thomas Coggins, Patrick Coleman
Dec 14, 2017 -

Hendrick Toyota North Charleston responded

Congratulations on your new Toyota Camry and Toyota Tundra! Thank you for taking the time to write about your experience. It is wonderful to hear that Patrick and Shelly were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 08, 2017

Andrew Rocks Andrew Bagwell is the very best! He always takes great care of us. We have worked with other service members, but Andrew is the best. More

by Zub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bagwell
Dec 11, 2017 -

Hendrick Toyota North Charleston responded

Zub, Thank you so much for sharing your experience with Hendrick Toyota North Charleston and Andrew. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Andrew and the team will be thrilled to hear your feedback! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 07, 2017

Helpful and not too pushy First couple of dealerships I went to pushed hard to get me to sign that day. Here they where fine with just giving me the information I wanted and le More

by Brnt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Muddiman
Dec 08, 2017 -

Hendrick Toyota North Charleston responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Hendrick Toyota North Charleston.We wish you safe travels in your new Toyota and look forward to seeing you again soon! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 07, 2017

Dashboard replacement Service staff were attentive and professional. Appreciated taxi service to and from my home. Rick Hendrick will be my choice for all dealer needs!Than More

by Pat23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Mitchum
Dec 11, 2017 -

Hendrick Toyota North Charleston responded

Pat, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Hendrick Toyota North Charleston with only the best there is to offer. It’s so nice to hear that Chase helped to make your experience such a positive one. Enjoy your new Toyota! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

December 07, 2017

Service I would recommend for service never purchased vehicle from here. I enjoy working with Paul. Paul has come in even on his day off to help me with my ap More

by Shelia Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Cowan
Dec 08, 2017 -

Hendrick Toyota North Charleston responded

Shelia, Thank you so much for sharing your experience with Hendrick Toyota North Charleston and Paul. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Paul and the team will be thrilled to hear your feedback! Respectfully, Jason Scott General Manager Hendrick Toyota North Charleston

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