Hendrick Toyota North Charleston

Another home run by Kody and Tommy Kody, our go-to, trusted service advisor, spotted my wife pulling into the service lane before I had a chance to park my truck. My wife explained the Kody, our go-to, trusted service advisor, spotted my wife pulling into the service lane before I had a chance to park my truck. My wife explained the problem, many lights on in the dash, and Kody was already getting the key by the time I walked over to them. Within another few minutes we were headed to work knowing the Kody would get the car into Tommy for servicing. Two hours later Kody called, the alternator was shot and the battery was already being charged in the hopes that we didn't damage it driving to the shop. Early that afternoon Kody informed me that the alternator was installed but the battery would not hold a charge, and the wipers needed to be replaced, which we were planning on doing anyway. Since the had the car we had a new battery installed as well as wiper blades. Why not? The battery is necessary and the blades are a safety item. The last thing I need is to create more problems for my wife. A third call from Kody notified me that the car was finished. Kody and Tommy make an outstanding team. Tommy's diagnostic skills and work is top notch. I have never had to take anything back in the twenty or so years that he has worked on any of my Toyotas. Kody has always communicated costs and status. Both are extremely friendly and go out of their way to advise and answer questions. I'll be taking my 1993 4-runner in to get rid of a knocking sound. As I stated, another home run by both of them. More

Jennie Zehr was great! Jennie made my wife's and I car buying experience great! We ended up getting two cars b/c of her. She never put pressure on us and let us do our own Jennie made my wife's and I car buying experience great! We ended up getting two cars b/c of her. She never put pressure on us and let us do our own thing. She truly made it a great experience! Thanks Jennie! More

Awesome Have never brought my car anywhere but Hendricks Toyota, North Charleston.. Their service is top notch, especially the CSR Chrissie Rice that I alway Have never brought my car anywhere but Hendricks Toyota, North Charleston.. Their service is top notch, especially the CSR Chrissie Rice that I always work with. There is no guess work, she will always explain what is going to be done as well as give me a listing of items that will need to be addressed in the future .. No surprises, great attitude, very obliging and always honors warranties. When it's time for me to upgrade, it will be at this dealership because of their great Service practices... More

Does scheduling of appointments factor into Service Quality? I came to the dealership for an oil change. These are scheduled in advance, and I arrived prior to the scheduled appointment. After I was checked in I I came to the dealership for an oil change. These are scheduled in advance, and I arrived prior to the scheduled appointment. After I was checked in I was told that the vehicle would not be ready for an hour and a half because there were three other vehicles ahead of me. Based upon that I have to wonder about the scheduling process. I don't think it would be acceptable for me to show up at 1PM for a scheduled appointment for noon so why should the converse be acceptable? I should add that the people I talked to were very professional, The service rep kept me aware of the work being done on my car and answered my questions fully. He did his job. My question/concern has to do with the process. Oh, and it was an hour and a half before the oil change was completed. So at least that part of the process was as indicated. More

I love the energy! My experience was great!1hav1 The greatest car buying experience I have ever had! Everyone is so friendly. Eric was the most informative and very educated on the the dealerships in The greatest car buying experience I have ever had! Everyone is so friendly. Eric was the most informative and very educated on the the dealerships inventory! He gave me exactly what I was looking for! ERIC IS THE BEST! More

Excellent service Chrissie, as always, was outstanding as my service advisor. She kept me informed regarding issues and ensured I was satisfied with my service experien Chrissie, as always, was outstanding as my service advisor. She kept me informed regarding issues and ensured I was satisfied with my service experience. She’s great. More

Adam Mcintyre Adam was as professional as he was frindly. He guided wife and I through the leasing process seamlessly. We found his knowledge of the products exce Adam was as professional as he was frindly. He guided wife and I through the leasing process seamlessly. We found his knowledge of the products exceptional. I feel he is an asset to your organization. More

160-point inspection.... WHERE??? Purchased used 2014 Highlander in April 2017. Vehicle has several scratches and improper paint repair with a mismatch color. The front bumper appears Purchased used 2014 Highlander in April 2017. Vehicle has several scratches and improper paint repair with a mismatch color. The front bumper appears to have a clip missing from the right head light. One of the rims is bent. CarFax showed 2 accidents within a 2 year time that involved rear-end collision and front impact with another vehicle. When I purchased this vehicle, I was given a "We Owe" for a buff and shine since that is what the sales person told me that is all that it needed. Well, I got the buff and shine and it still looks like a vehicle that belongs in a salvage yard. No one will return my calls to resolve this and make it right. And can you believe that this is now a Toyota Certified Used Vehicle??? More

Carolyn Reetz in the service dept is A-1. I am reviewing the service department only. I think the sales department is a little on the devious side. But, as far as the service dept. goes I am s I am reviewing the service department only. I think the sales department is a little on the devious side. But, as far as the service dept. goes I am so pleased that I service my other vehicles there as well. I used to struggle with what car needed what when. Carolynn keeps all of them up to date and properly serviced. I wouldn't buy another car here but I will continue to use the service department. More

First Service Just moved from Florida to the Charleston area and needed service for our Prius. They were very efficient and friendly. We would recommend this dealer Just moved from Florida to the Charleston area and needed service for our Prius. They were very efficient and friendly. We would recommend this dealership to anyone needing service. More