Hendrick Toyota North Charleston

Happy customer! Visited Hendrick Toyota for the purchase of a used car before end of year. Drove away, thanks to Adam McIntyre[ (sales associate) great guy, in a Visited Hendrick Toyota for the purchase of a used car before end of year. Drove away, thanks to Adam McIntyre[ (sales associate) great guy, in a new 2018 Toyota Corolla. Got a wonderful deal and really good customer service. More

Dream Car Eric has been searching for my perfect car since October and he was very straightforward about every car I looked at. He was honest and made sure that Eric has been searching for my perfect car since October and he was very straightforward about every car I looked at. He was honest and made sure that I was taken care of to ensure I was not settling for a car. Eric listened to everything I wanted out of a car and every time something came on the lot that seemed close he contacted me. If you are looking to work with someone who lays it all out for you truthfully and does not push you into a vehicle just to sell it than I definitely recommend Eric. He was great! And Mike in financing was by far the nicest and he did everything he could to ensure we stayed in our price range but still get what we needed. So overall just go to Eric to find you your dream car and see Mike to help you finance it!!! More

Top notch service!!!! I came into Hendrick needing another car because I was in a severe accident. Eric was amazing during the entire process!! He was never pushy and alway I came into Hendrick needing another car because I was in a severe accident. Eric was amazing during the entire process!! He was never pushy and always a gentleman. Answered all of my questions, made sure I got the best deal and I ended up with a beautiful new RAV4 that I absolutely love!!! If you are looking for a great person to work with for your car purchase/lease then I highly recommend Eric! Thank you Eric for making a traumatic experience ( my car accident) pain free at the dealership! More

Great customer service! Eric was fantastic and made the experience of buying the 4Runner enjoyable! He was very knowledgeable about the vehicle and made sure all our question Eric was fantastic and made the experience of buying the 4Runner enjoyable! He was very knowledgeable about the vehicle and made sure all our questions were answered. Great customer service!! More

Great service Very helpful and nice. They did their best to accommodate all of our needs and they were honest and fair. Overall a great experience and I would recom Very helpful and nice. They did their best to accommodate all of our needs and they were honest and fair. Overall a great experience and I would recommend to anyone looking to buy a car. More

So amazing! They got me into my dream truck! They made sure we found exactly what I wanted and worked so hard to make sure I was happy with my decision! They got me into my dream truck! They made sure we found exactly what I wanted and worked so hard to make sure I was happy with my decision! More

New car purchase I had a Highlander about 10 yrs ago & passed it down to my daughter. I was ready to purchase another one for myself & went to the dealership . Ms. S I had a Highlander about 10 yrs ago & passed it down to my daughter. I was ready to purchase another one for myself & went to the dealership . Ms. Shelly Grimes showed us all the new features available and after we test drove it we were ready to buy. Ms Grimes was very friendly & easy to work with. Mr. Ralph Dawkins also came out & helped us make a great deal. It was truly a pleasant experience, and I am so thrilled with my new Highlander. Thanks so much!! More

Unprofessional Contacted sales team to discuss a pre-owned vehicle. Initially had good response; received pictures and feedback about the car of interest, as I am no Contacted sales team to discuss a pre-owned vehicle. Initially had good response; received pictures and feedback about the car of interest, as I am not local. Went downhill from there. They offered $5000 less than my previous lowest appraisal value on my trade (all this week). Would not provide me with information about where their appraisal number came from (I'm assuming they could not back it up with any documentation). They did not follow-up with me regarding an alternate offer on their vehicle without trading, nor with any information about costs for warranties. When I contacted them 24 hours later about their seemingly lack of interest in discussing any additional options/ offers, I was simply told that manager said my offer "was out of the equation". This is interesting, as it was only $1000 under asking price and they didn't discuss any counter. My requests for the manager to contact me were ignored, as well. Does not seem like they want to do business, and I was trying to purchase the car before end of year. Very poor customer service, communication. I have purchased many cars over the past 25 years and never had an experience like this. More

I was impressed The dealership was filled with customers. However, the staffs in service were efficient, courteous and professional. My turn around time was impress The dealership was filled with customers. However, the staffs in service were efficient, courteous and professional. My turn around time was impressive. I have enjoyed my experience. More

Fast and smooth experience Ms. Janet Montague was the sales consultant that helped me and i am so thankful for her friendly and professional attitude. She helped me through fr Ms. Janet Montague was the sales consultant that helped me and i am so thankful for her friendly and professional attitude. She helped me through from the moment that i walked in , made me feel comfortable because it was my first time to buy a car by myself. My brother used to come with me the first two times that i bought a car but this time i thought i will try to do it myself and Janet was very helpful and supportive. I walked out of the door and drove my new 2018 Toyota Corolla very happy and excited! Thanks again Janet and also the other guys at the finance department. More