Hendrick Toyota North Charleston

Service Great job from the service lady to the mechanic ....no more words to really say other than great job from everyone at rick hendrick Toyota Great job from the service lady to the mechanic ....no more words to really say other than great job from everyone at rick hendrick Toyota More

Problem fixed Meet with Kimberly Smith, Customer Relations Manager and Jason Scott, General Manger. Two very kind and easy to talk with people. Was able to address Meet with Kimberly Smith, Customer Relations Manager and Jason Scott, General Manger. Two very kind and easy to talk with people. Was able to address my concerns and fixed the problem. I left the dealership feeling a lot better. Thanks for listening. More

Perfect I have bought many new vehicles in my life and this transaction was the smoothest one yet. My sales person, Lindsay Pushic, possesed a great knowledge I have bought many new vehicles in my life and this transaction was the smoothest one yet. My sales person, Lindsay Pushic, possesed a great knowledge of the available vehicles. I explained my specific needs in a vehicle and she presented me a truck that fit the bill perfectly. However, she also made sure that we looked at other models, just to be certain that it wasn't missing any features. My time spent at the dealership was very well respected and the entire purchase process took less than 2 hours to complete. Like I said in my description, Perfect. More

Factory service Great experience overall. Friendly staff, appt made with ease. I was in and out quickly. Very nice waiting area with coffee. Just moved from MD so I w Great experience overall. Friendly staff, appt made with ease. I was in and out quickly. Very nice waiting area with coffee. Just moved from MD so I will be doing my service here from now on. More

Drove up from the Hilton Head area and wasn't let down I had spent about a month looking for a very specific make and model of vehicle. I found it on Hendrick Toyota's website and emailed about my interes I had spent about a month looking for a very specific make and model of vehicle. I found it on Hendrick Toyota's website and emailed about my interest. Within a short period of time I got in touch with Danny Marflake who was very reasonable and timely to correspond with. Since I was making a 2 hour drive for the car, we had to do some negotiating via email. I feel like the car was listed for a reasonable price and the value I got for my trade in was actually higher than the KBB value of it. Once we got to the point where the paperwork was getting finalized, there was no pressure or even mention of trying to sell me some form or warranty. I also already had a pre-approved check in hand and not a single person at the dealership tried to pressure me into financing there. The vehicle was detailed and presented to me with a full tank of gas. All in all, this was probably the best used vehicle purchase experience I have ever had. More

Another home run by Kody and Tommy Kody, our go-to, trusted service advisor, spotted my wife pulling into the service lane before I had a chance to park my truck. My wife explained the Kody, our go-to, trusted service advisor, spotted my wife pulling into the service lane before I had a chance to park my truck. My wife explained the problem, many lights on in the dash, and Kody was already getting the key by the time I walked over to them. Within another few minutes we were headed to work knowing the Kody would get the car into Tommy for servicing. Two hours later Kody called, the alternator was shot and the battery was already being charged in the hopes that we didn't damage it driving to the shop. Early that afternoon Kody informed me that the alternator was installed but the battery would not hold a charge, and the wipers needed to be replaced, which we were planning on doing anyway. Since the had the car we had a new battery installed as well as wiper blades. Why not? The battery is necessary and the blades are a safety item. The last thing I need is to create more problems for my wife. A third call from Kody notified me that the car was finished. Kody and Tommy make an outstanding team. Tommy's diagnostic skills and work is top notch. I have never had to take anything back in the twenty or so years that he has worked on any of my Toyotas. Kody has always communicated costs and status. Both are extremely friendly and go out of their way to advise and answer questions. I'll be taking my 1993 4-runner in to get rid of a knocking sound. As I stated, another home run by both of them. More

Jennie Zehr was great! Jennie made my wife's and I car buying experience great! We ended up getting two cars b/c of her. She never put pressure on us and let us do our own Jennie made my wife's and I car buying experience great! We ended up getting two cars b/c of her. She never put pressure on us and let us do our own thing. She truly made it a great experience! Thanks Jennie! More

Awesome Have never brought my car anywhere but Hendricks Toyota, North Charleston.. Their service is top notch, especially the CSR Chrissie Rice that I alway Have never brought my car anywhere but Hendricks Toyota, North Charleston.. Their service is top notch, especially the CSR Chrissie Rice that I always work with. There is no guess work, she will always explain what is going to be done as well as give me a listing of items that will need to be addressed in the future .. No surprises, great attitude, very obliging and always honors warranties. When it's time for me to upgrade, it will be at this dealership because of their great Service practices... More

Does scheduling of appointments factor into Service Quality? I came to the dealership for an oil change. These are scheduled in advance, and I arrived prior to the scheduled appointment. After I was checked in I I came to the dealership for an oil change. These are scheduled in advance, and I arrived prior to the scheduled appointment. After I was checked in I was told that the vehicle would not be ready for an hour and a half because there were three other vehicles ahead of me. Based upon that I have to wonder about the scheduling process. I don't think it would be acceptable for me to show up at 1PM for a scheduled appointment for noon so why should the converse be acceptable? I should add that the people I talked to were very professional, The service rep kept me aware of the work being done on my car and answered my questions fully. He did his job. My question/concern has to do with the process. Oh, and it was an hour and a half before the oil change was completed. So at least that part of the process was as indicated. More

I love the energy! My experience was great!1hav1 The greatest car buying experience I have ever had! Everyone is so friendly. Eric was the most informative and very educated on the the dealerships in The greatest car buying experience I have ever had! Everyone is so friendly. Eric was the most informative and very educated on the the dealerships inventory! He gave me exactly what I was looking for! ERIC IS THE BEST! More