Hendrick Toyota North Charleston

Excellent service Chrissie, as always, was outstanding as my service advisor. She kept me informed regarding issues and ensured I was satisfied with my service experien Chrissie, as always, was outstanding as my service advisor. She kept me informed regarding issues and ensured I was satisfied with my service experience. She’s great. More

Adam Mcintyre Adam was as professional as he was frindly. He guided wife and I through the leasing process seamlessly. We found his knowledge of the products exce Adam was as professional as he was frindly. He guided wife and I through the leasing process seamlessly. We found his knowledge of the products exceptional. I feel he is an asset to your organization. More

160-point inspection.... WHERE??? Purchased used 2014 Highlander in April 2017. Vehicle has several scratches and improper paint repair with a mismatch color. The front bumper appears Purchased used 2014 Highlander in April 2017. Vehicle has several scratches and improper paint repair with a mismatch color. The front bumper appears to have a clip missing from the right head light. One of the rims is bent. CarFax showed 2 accidents within a 2 year time that involved rear-end collision and front impact with another vehicle. When I purchased this vehicle, I was given a "We Owe" for a buff and shine since that is what the sales person told me that is all that it needed. Well, I got the buff and shine and it still looks like a vehicle that belongs in a salvage yard. No one will return my calls to resolve this and make it right. And can you believe that this is now a Toyota Certified Used Vehicle??? More

Carolyn Reetz in the service dept is A-1. I am reviewing the service department only. I think the sales department is a little on the devious side. But, as far as the service dept. goes I am s I am reviewing the service department only. I think the sales department is a little on the devious side. But, as far as the service dept. goes I am so pleased that I service my other vehicles there as well. I used to struggle with what car needed what when. Carolynn keeps all of them up to date and properly serviced. I wouldn't buy another car here but I will continue to use the service department. More

Friendly and prompt Have been servicing my vehicles here for 5 years and never been disappointed. Purchase of my most recent vehicle was smooth and service is always grea Have been servicing my vehicles here for 5 years and never been disappointed. Purchase of my most recent vehicle was smooth and service is always great. More

First Service Just moved from Florida to the Charleston area and needed service for our Prius. They were very efficient and friendly. We would recommend this dealer Just moved from Florida to the Charleston area and needed service for our Prius. They were very efficient and friendly. We would recommend this dealership to anyone needing service. More

Car Service Paul got my service all set up, Everything turned out great, my truck was even cleaned up when I got it back, I have a 2001 4 runner for 17 years and Paul got my service all set up, Everything turned out great, my truck was even cleaned up when I got it back, I have a 2001 4 runner for 17 years and I love my truck, I’ve never had any let downs with it, I had in for service for rear brakes at over 260,000 miles for the first time on the rear brakes, how is that possible. Nobody builds like Toyota. I had 4 tires put on and saved $200 over major tire dealers, I checked online for price comparisons. Paul Thank You More

Carolyn was amazing! After running into some warranty issues I had to call Hendrick to get some info about my vehicle. Carolyn was the first person I spoke to and she led After running into some warranty issues I had to call Hendrick to get some info about my vehicle. Carolyn was the first person I spoke to and she led me in the right direction to get the info. After running into a few bumps along the way I had to call Carolyn again. She went above and behind to get me what I needed. She was fantastic to work with and shows a true passion for what she does. If you get the opportunity to work with her you won't be disappointed. More

Great experience! Haneen was very professional and committed to get me the best deal possible for my trade and new purchase. Great experience and very pleased with my p Haneen was very professional and committed to get me the best deal possible for my trade and new purchase. Great experience and very pleased with my purchase. More

Just a name and a number I appreciate people that write reviews, but I typically do not. I purchased a used Toyota 4 Runner on Aug. 3, 2017. The sales and service at the tim I appreciate people that write reviews, but I typically do not. I purchased a used Toyota 4 Runner on Aug. 3, 2017. The sales and service at the time of purchase was great. I was happy with the sale and I love my 4 Runner. No complaints. However, it is Oct. 6, 2017 and I still have not received my vehicle registration. I was simply transferring a tag from the car that I traded in, so I'm not even applying for a new tag. Although not receiving my vehicle registration is obviously a problem that needs to be resolved, my real frustration is that no one as Hendrick has stepped in to help me resolve the issue. I have called multiple times, for the better part of a month and talked to multiple different people. Each time the person that I spoken to tells me they will check into it and get back with me, but no one ever does. I realize Hendrick sells a lot of cars and processes a lot of paperwork. I'm sure 99% of the paperwork goes through with out a hitch. However in my case it hasn't and no one at Hendrick seems to care! It may even be an issue at the DMV, but I don't know that because no one at Hendrick will give me any information. So I was an "important" customer when they were trying to make a sale, but after the fact I'm just a name and number in their computer system. That's disappointing to say the least. More