Hendrick Toyota North Charleston

Great experience If you need a vehicle make sure you see Shelly Grimes! Great customer service is a plus and you will get it with her,also for your finance needs see M If you need a vehicle make sure you see Shelly Grimes! Great customer service is a plus and you will get it with her,also for your finance needs see Mark. These two at Hendrick toyota are what the car biz is all about! Please see them for your need. Thanks again guys More

Awesomeness Great service from both Shelly and Robbie. Great people and great product. I had to have a Toyota! Also the facility was customer friendly. Both Shell Great service from both Shelly and Robbie. Great people and great product. I had to have a Toyota! Also the facility was customer friendly. Both Shelly and Robbie went out of their way to help through the whole process. More

Excellent Service! The competant and. couteous service team at Hendricks Toyota was very attentive to my car's service needs. Andrew Bagwell is always the service staff The competant and. couteous service team at Hendricks Toyota was very attentive to my car's service needs. Andrew Bagwell is always the service staff member who handles my routine maintenance and repair requests. Andrew always goes above and beyond to make sure that all my questions are answered and my service experience is optimal. For these reasons, I am a happy returning customer! Deidre Moss- Pinkney More

Would give Zero rating if possible ! I am beyond disappointed in the service department at this dealership. I have been coming to this dealer for the past 10 years! I purchased my last I am beyond disappointed in the service department at this dealership. I have been coming to this dealer for the past 10 years! I purchased my last two vehicles here and they, exclusively, service and repair my vehicles. Close to one year ago, while in for routine service, I noticed the tire sidewalks cracking on my 2014 Tundra which was one year old at that time. I had the service department check on this and they said the tires were dry rotting and definitely defective. They kept my service invoice, with all the tire information written on it and would contact the tire rep to get my tires replaced. After many visits they were still working on replacing the tires. Yesterday, I was advised they would start the whole process over and they thought the cracked sidewalks were just a cosmetic issue. How ironic considering they previously said the tires were defective and when I had my last vehicle I had the same exact cracking sidewalks and was told I had to replace the tires, which I did! Before I left the dealer I walked the used car lot and looked specifically at Bridgestone tires. I did NOT see evidence of any tire sidewalk cracks on the vehicles I inspected. After doing some research I have learned if tires are less than four years old and exhibit cracking sidewalls the tires are defective and should be replaced as soon as possible. I also learned the tire manufacturers warranty the tires for tire cracking during the first four years. Although they said they would contact me yesterday, after speaking with Bridgestone, I have not heard one word from this dealer. They LIE over and over again. They promise to contact you and they don't! Unless they replace my tires immediately, I will NEVER return to this dealer! I will next file a complaint with Toyota, USA and the NTSB, DOT requesting a recall of all Bridgestone tires. More

Excellent Shelly and Patrick were excellent to work with and I got exactly what I was looking for they arranged for my added accessories for the 4Runner with ou Shelly and Patrick were excellent to work with and I got exactly what I was looking for they arranged for my added accessories for the 4Runner with out any problem. More

Poor management staff! I've been doing business with this store for years, went back recently to purchase another vehicle and apparently they've changed in how they do busin I've been doing business with this store for years, went back recently to purchase another vehicle and apparently they've changed in how they do business. I was told by my salesperson that they had some guys come in from Az, and Ky, well from what i encountered with those guys maybe they need to go back. They are rude, unprofessional, and very inconsiderate. I will not do business with this place anymore! More

Great customer service I had an appointment scheduled for 12 noon for my 25,000 mile checkup. I arrived around 11:45 and was immediately greated by my service advisor. He I had an appointment scheduled for 12 noon for my 25,000 mile checkup. I arrived around 11:45 and was immediately greated by my service advisor. He took my name and keys. I then proceeded to the waiting lounge. At 12:20 he came out and explained what was needed. I had them perform the service and the car was ready around 13:05. I am extremely pleased with the service. Both worked performed and professional service. More

Sexist and Liars If I could give 0 stars, I would. They ripped me off in the service department several times, ripped me off when I tried to get my money back, and tol If I could give 0 stars, I would. They ripped me off in the service department several times, ripped me off when I tried to get my money back, and told me they would be willing to speak with my husband but because I was a woman I wouldn't understand when I tried to get answers. More

New Customer for life I was totally pleased with Rick Matthews. He took the time to go over everything to me. He is a real Pro and very knowledgeable. I had never dealt wit I was totally pleased with Rick Matthews. He took the time to go over everything to me. He is a real Pro and very knowledgeable. I had never dealt with Hendricks before. Rick exceeded all of my expectations and went beyond. He made car shopping a real pleasure. Would highly recommend him. Thank You Rick. More

Pleasurable shopping experience! Stopped by Hendrick Toyota to look for a car and Shelly assisted me in finding just what I needed. At no time did I feel pressured and she was very c Stopped by Hendrick Toyota to look for a car and Shelly assisted me in finding just what I needed. At no time did I feel pressured and she was very courteous and helpful in answering any questions that I had. Shelly made my car shopping experience pleasurable and I strongly recommend anyone looking for a automobile here to ask for her! More