Hendrick Toyota North Charleston

Brandon B knew his stuff and did what he said he would do!! Brandon was very courteous and knowledgeable! He took good care of me and stayed positive through it all. Now, to make him a Steeler fan! Brandon was very courteous and knowledgeable! He took good care of me and stayed positive through it all. Now, to make him a Steeler fan! More

Shelly Grimes made my purchases of vehicles a "cake walk" I have purchased many vehicles in my lifetime from various car dealerships throughout the country. I have to say that my experience with Ms. Shelly G I have purchased many vehicles in my lifetime from various car dealerships throughout the country. I have to say that my experience with Ms. Shelly Grimes has been the most courteous, respectful and detailed that I have ever experienced. She was great to work. I particularly liked the fact that she did not use high pressure. She saw that I was there to purchase a vehicle and in fact sold me 2 vehicles at the same time without any pressure at all. I will be recommending Shelly to my work associates and friends as the go to person if they are serious about purchasing a car. Thank you Shelly for your attention to detail. AL Johnson More

Excellent attention! Shelly Grimes was an excellent saleswoman. She answered all my questions, all my doubts and I felt really comfortable. I would strongly recommend her Shelly Grimes was an excellent saleswoman. She answered all my questions, all my doubts and I felt really comfortable. I would strongly recommend her if you are thinking about buying a car More

The FIRST Car Dealership! This was the FIRST CAR DEALERSHIP where I stopped to discuss and look-at new cars. ANDRE MIDDLETON was my sales representative. He was a GENTLEMAN w This was the FIRST CAR DEALERSHIP where I stopped to discuss and look-at new cars. ANDRE MIDDLETON was my sales representative. He was a GENTLEMAN who LISTENED and ANSWERED MANY QUESTIONS (for 3 days!) THOROUGHLY, TRUSTWORTHY, and NOT PUSHY. Being so impressed by ANDRE's manner of working with me, and through other referrals, I found NO NEED to go to any other dealership. To TOP-IT-OFF they purchased my Camry LE 2000 for a GREAT price, and I purchased my CAMRY LE 2014 for a FANTASTIC price! THANK YOU to ANDRE MIDDLETON and to a TRUSTWORTHY DEALERSHIP! More

Wasted My Time and Lost my Business Long story short: Runaround - wasted two hours, sales rep had no experience, 'money guy' intimidation tactics. I drove off the lot, directly to ano Long story short: Runaround - wasted two hours, sales rep had no experience, 'money guy' intimidation tactics. I drove off the lot, directly to another Dealer, bought a new car, and it's sitting in my driveway right now. More

Shelly Grimes an excellent saleswoman This is the second car i bought through Shelly. She is very personable and is great with communication. As a previous review states she really isnt pu This is the second car i bought through Shelly. She is very personable and is great with communication. As a previous review states she really isnt pushy and wants to help you find what you want. More

Quick and Easy Being in sales myself I appreciated Shelly Grimes (Sales Consultant) approach. She was very accommodating for me, looking a different models and help Being in sales myself I appreciated Shelly Grimes (Sales Consultant) approach. She was very accommodating for me, looking a different models and helped identify the perfect match. I went in on Saturday for a test drive and drove away on Tuesday with my new 4Runner Trail. My whole family now owns Toyota's. More

Typical "Used Car Sales", Poor Experience I went to drive a used vehicle. Had been emailing with staff during the week, to come test drive later in the week after work. I call that afternoon, I went to drive a used vehicle. Had been emailing with staff during the week, to come test drive later in the week after work. I call that afternoon, tell them exactly which car I want to see and I would be there at 7pm. They said they would have it ready to go. I arrive at 715p. Took them 20 minutes to "find the car" out back. Then they tell me I cannot drive it because it has not passed their internal inspection and release yet! They make bunch of excuses why, never acknowledging that it was their mistake. Poor quality. And sales person know nothing and would just stand there. Very junior, no knowledge. I left. On top of that, next morning at 10a I get a call form a customer service agent asking "that since I could not come in previous day, would I like to come in today?". They were completely disorganized inside without left arm knowing what the right arm was doing. Pathetic experience at their dealer. I bought a vehicle from another dealer the next day. More

Frustration I went there today for my appointment to have the rear suspension safety recall done (for the second time). When I arrived I was told that there were I went there today for my appointment to have the rear suspension safety recall done (for the second time). When I arrived I was told that there were no kits available to perform the recall, that they ran out yesterday. Naturally I was disappointed that I made the drive and took time out of my day, all for nothing. Furthermore, I was told that they had no idea when parts would be available, but that they would call me and save me a kit when they did come in. I have a couple of questions: How do you not communicate the lack of parts for the safety recall, especially when they send me emails reminding me to show up for my appointment? How do you not have any visibility on availability? I was told they could show up in the next 10 minutes or that it could be weeks. They tried to blame that on Toyota. They have apologized, for whatever that's worth. I am still not happy that things did not work as scheduled. What is the point of making an appointment? And what about that safety of my vehicle while we wait for the recall to be performed? I was told the odds were in my favor since no incidents have occurred as yet. That's a really dumb answer. They also tried to blame the "girls" who make the appointments. Really? Look in the mirror. You are responsible for running the business and you don't have anything in place to avoid these type of situations. My opinion of this dealership has fallen a lot. More

Great experience but time consuming We arrived at the lot and were allowed to look at vehicles without being swamped by sales persons. We saw some SUVs we were interested in and I approa We arrived at the lot and were allowed to look at vehicles without being swamped by sales persons. We saw some SUVs we were interested in and I approached a few sales associates who were available for help. Tyrone stood out with a great personality and grabbed a haldful of keys to the trucks we were interested in. We drove two and Tyrone was very low pressure and genuinely wanted us to be pleased with our choice. The transition to sale was effortless. The time consuming part came with the financing. The process to the end took well over 6 hours. The srtory doesn't end tgere though. The finance associate informed us today that a better finance offer cam e through for us ane they saved us 7,000 dollars of i terest charges!! I couldn't be happier with our new Sequoia or the financeing. Although it took some time, it was worth it. More