Hendrick Toyota North Charleston

I would like to express my dissatisfaction with my dealings with Gary in finance. Overall I am happy with the vehicle I purchased, and the sales staff- internet and used cars- were great. However, onc dealings with Gary in finance. Overall I am happy with the vehicle I purchased, and the sales staff- internet and used cars- were great. However, once we began dealing with Gary things went poorly. We have waited for one month to get the info on tagging the car to only find out half of it is wrong and my wife can't tag the car until I come home from Iraq in 2 months. Here we have a new ride that has to sit in our driveway for 2MONTHS!!!! all because Gary in the finance department has mess everything up and we have had to redue paperwork, and my wife has even called to talk to other people to try to get things done right. This has been nothing but a mess and I would never go back. More

My husband and I purchased a new 2010 Avalon Limited in December. Before purchasing it we asked twice if the Avalon would be coming out with major changes any time soon...this is our 3rd Avalon and if the December. Before purchasing it we asked twice if the Avalon would be coming out with major changes any time soon...this is our 3rd Avalon and if there were new changes coming soon we would wait with our purchase until they were released. On both occasions we were told that there were no major changes coming anytime soon. As we drove our new Avalon we noticed that a 'film' would build up on the inside of the windows. When we had our first oil change we asked about this and were told it was because of the way the leather is treated on the vehicle and that it would go away. Needless to say that hasn't happened even after the inside has been thoroughly cleaned numerous times. In an effort to get an answer to our problem I went to Toyota.com to see if anybody else had this problem and I found nothing related to that, but was shocked to find out that Toyota was releasing the 2011 Avalons with major changes. Being the child of a father that owned a car dealership I know that at the end of December they knew that the 2011's were to be released soon and we were lied to not just once, but twice! I have talked to numerous people at Gene Reed and been told that they would "make it right", but all they want to do is sell us a knew car at huge cost to us. Thus we are stuck with a vehicle that needs the windows cleaned on the inside at least once every 10 days to 2 weeks, which shouldn't be the case for a car that cost what it did, and on top of that we have lost big time trade in value all because of a salesman who wanted to make a sale in December rather than be upfront and honest with us. Gene Reed has lost what could have been a loyal customer. Not only that, but this will very possibly be our last Toyota...how sad!!!! The team from Gene Reed toyota has been in touch with us and have been friendly and supportive in our conversations since the first post. They seem to be working hard to help remedy this situation and we appreciate that. We are optimistic that we will find a resolution and have a happy end to this soon. We agree that Armor-All and other similar products are not good for the interior of a car and have NEVER been used in this vehicle since we purchased it! More

These guys were great. Very friendly and very fast! Plus they were generous with pricing and explained any questions I had in great detail. I would highly recommend them! Both the sales representati Plus they were generous with pricing and explained any questions I had in great detail. I would highly recommend them! Both the sales representative and the manager were helpful and comparative with the offers in the area. More

Looking for a vehicle can be a hard and lengthy process, but Mr. Halls made this experience a great one. He was very professional throughout our search. He was always available during our visits and very but Mr. Halls made this experience a great one. He was very professional throughout our search. He was always available during our visits and very patient as we thought on our decision to make the purchase on the 2003 Highlander. I would definitely recommend Gene Reed Toyota to friends and family because of Mr. Halls. Great Job! More

Michael was very professional, curteous and friendly. Even through the negotiation (which is always a pain...) he stayed professional and friendly. It made buying a new truck relatively painless. I had Even through the negotiation (which is always a pain...) he stayed professional and friendly. It made buying a new truck relatively painless. I had to walk out of the dealership the first day as I needed more for my trade in, then the next day we worked everything out over the phone, and I came in and bought the truck. More

I was very intimidated to buy a new car but the sales I was very intimidated to buy a new car but the sales staff at Gene Reed was amazing! I felt like Amit and Don went above and beyond to make me feel I was very intimidated to buy a new car but the sales staff at Gene Reed was amazing! I felt like Amit and Don went above and beyond to make me feel comfortable and confident with my purchase. Whenever I felt hesitant or unsure they stepped in to answer all of my questions--I never felt pushed, rushed, or like I was being taken advantage of. The staff here, including the finance officer, Chris, was completely honest with me and did everything they could to make sure I was taken care of and extremely happy to walk out the door with the keys to my new-to-me Toyota! I will continue to make any vehicle purchase here in the future and recommend Gene Reed to everyone I know. More

My expierence at Gene Reed is by far the best I have ever experienced at a dealership. The entire staff was courtious and very professional. I will definitly return for my next car purchase. Amit Handa we experienced at a dealership. The entire staff was courtious and very professional. I will definitly return for my next car purchase. Amit Handa went above and beyond his job to fit me with the right vehicle. I would strongly recommend Amit to anyone looking to but a car or truck; new or used! More

This was my third and by far my best purchase from gene reed Toyota. We own two other toyotas but were leaning very, very hard towards a Honda this time around. Toby was fantastic and got everything done t reed Toyota. We own two other toyotas but were leaning very, very hard towards a Honda this time around. Toby was fantastic and got everything done to meet all ofnour wants and needs. He took care of us before, during and after the sale. There were two or three minor things that needed addressing after the sale and he handled all of them in a very timely manner and made sure we were completely satisfied. I will be back on all of our future vehicle our purchases, Toby should be comended. More

Mr Amit Handa was a terrific salesman who conduted himself in a professional manner! He was willing to show and explain the different Toyota models without being "pushy!" He spent time explaining ho himself in a professional manner! He was willing to show and explain the different Toyota models without being "pushy!" He spent time explaining how everything worked in the purchasing process and was extremely knowledgeable of all Toyota vehicles. I was also impressed with his willingness to allow me time to just "think" about what was best suited for my needs. I have never had a more pleasurable experience when purchasing a vehicle!! The finance staff acted in a very professional and caring manner. They explained my options and once again gave me ample opportunity to sort things out for myself. I never once felt pressured into the sale! It was simply an awesome experience! I would recommend Gene Reed Toyota Dealership to anyone interested in purchasing a vehicle! More