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Hendrick Toyota North Charleston

North Charleston, SC

5.0
2,658 Reviews

7151 Rivers Avenue

North Charleston, SC

29406

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Showing 2,658 reviews

October 14, 2016

Would give Zero rating if possible ! I am beyond disappointed in the service department at this dealership. I have been coming to this dealer for the past 10 years! I purchased my last More

by Richierich
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Bagwell
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

Mr Rovinsky, My sincere apologies you had a negative experience with your recent visit to our dealership. At Hendrick Toyota, we strive to ensure that no question or concern goes unanswered and it would appear that we failed to fully convey the reasons that the tire manufacturer would not provide you with a replacement tire. I would like to speak with you to discuss how we could better understand your dissatisfaction as soon as possible. Please contact me directly so I can address your issues and work towards a resolution. I look forward to hearing from you soon. Robert Cortis, Service Director... (843) 797-8000 or Robert.cortis@hendrickauto.com

October 11, 2016

Excellent Shelly and Patrick were excellent to work with and I got exactly what I was looking for they arranged for my added accessories for the 4Runner with ou More

by Killbox77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

We appreciate you and your review!!! Thank you so much for your positive feedback. We wish you the best! We're proud to have team members who demonstrate our commitment to the best customer service. Please feel free to reach out to us with questions or future needs as we are always here to help. Thank you again and welcome to the Hendrick family! Best, Kimberly Customer Relations Manager Hendrick Toyota of North Charleston kimberly.smith@hendrickauto.com 843-818-2573

October 04, 2016

Poor management staff! I've been doing business with this store for years, went back recently to purchase another vehicle and apparently they've changed in how they do busin More

by ThomasJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod Brown
Oct 04, 2016 -

Hendrick Toyota North Charleston responded

Thomas - I apologize for your negative experience at our dealership. We most certainly do not want anyone to feel that they have been treated disrespectfully. I would like to speak to you in regards to this. You may contact me directly at 843-818-2573. ~Kimberly, Customer Relations Manager

September 27, 2016

Great customer service I had an appointment scheduled for 12 noon for my 25,000 mile checkup. I arrived around 11:45 and was immediately greated by my service advisor. He More

by James1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buckley Fulghum
Sep 27, 2016 -

Hendrick Toyota North Charleston responded

Thank you for your review and feedback!! We're proud to have team members like Buckley who demonstrate our commitment to the best customer service. We look forward to working with you in the future. Thank you again! Best, Kimberly Smith, Customer Relations Manager Hendrick Toyota North Charleston kimberly.smith@hendrickauto.com 843-797-8000

September 21, 2016

New Customer for life I was totally pleased with Rick Matthews. He took the time to go over everything to me. He is a real Pro and very knowledgeable. I had never dealt wit More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Matthews
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Richard, we are so happy to read such a great review about Hendrick Toyota North Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 21, 2016

Sexist and Liars If I could give 0 stars, I would. They ripped me off in the service department several times, ripped me off when I tried to get my money back, and tol More

by Maura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robbie Cortis
Sep 22, 2016 -

Hendrick Toyota North Charleston responded

Good afternoon, Maura! I do apologize for any inconvenience that you may have had during your most recent visit to our service department. I understand that our Service Manager contacted you about this issue and arrangements have been made to resolve this. Should you have any further questions or concerns please do not hesitate to contact me directly or the Service Manager. Regards, Kimberly, Customer Relations Manager 843-797-8000

September 15, 2016

Pleasurable shopping experience! Stopped by Hendrick Toyota to look for a car and Shelly assisted me in finding just what I needed. At no time did I feel pressured and she was very c More

by Matthew Thomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Hello Matthew Thomas, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

September 09, 2016

Beyond a great experience thanks to Shelly Grimes! From the test drive to the finish Shelly was wonderful and attentive, answering all questions and concerns. She took care of everything for us. We app More

by Matt and Bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes
Sep 09, 2016 -

Hendrick Toyota North Charleston responded

Matt & Bonnie, thank you for your review and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new Toyota! Follow us on Twitter and like us on Facebook to catch the latest specials! ~ Kimberly, Customer Relations Manager 843-797-8000 kimberly.smith@hendrickauto.com

September 01, 2016

Excellent Service Shelly helped me . She was super friendly. I had an amazing experience.-Appreciate the honesty and always their answer all of my question. Highly rec More

by Ruben D Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes
Sep 01, 2016 -

Hendrick Toyota North Charleston responded

Ruben - Thank you for your 5 star review and positive feedback. We appreciate you and your loyalty. At Hendrick Toyota, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that we were able to show you dedicated and personalized service. Again Thank You and enjoy your new Toyota! ~Kimberly, Customer Relations Manager, Hendrick Toyota N. Charleston 843-797-8000

September 01, 2016

Blake found the car I was looking for thanks to him I love i Never used Hendricks before ,but certainly got good service from them.Something happened to my computer. Thanks to Blake I am enjoying my car. Everyon More

by Doris Osborne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hubbard, Mark Gunther
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Doris Osborne, we are so pleased you enjoyed your visit to Hendrick Toyota North Charleston! Thank you, and have a fantastic day!

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