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Hendrick Toyota North Charleston

North Charleston, SC

4.9
2,231 Reviews

7151 Rivers Avenue

North Charleston, SC

29406

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Showing 2,231 reviews

November 29, 2022

Great place, the breakfast was really nice. Also the staff member who serviced me was very kind (Carolyn R). More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Reetz
Dec 01, 2022 -

Hendrick Toyota North Charleston responded

Hello Chris, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

November 29, 2022

Carolyn is always a pleasure to work with, Oil changes are actually cheaper at the dealership than outside facilities and you get a trained service technician infection for free. More

by greeneyz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Reetz
Dec 01, 2022 -

Hendrick Toyota North Charleston responded

Hello Greeneyz71, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

November 24, 2022

Got me in and out in under a hour. Extremely friendly and informative. Felt like I was part of the family More

by j2087m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Marshall
Nov 26, 2022 -

Hendrick Toyota North Charleston responded

Hello J2087m, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 24, 2022

Lauren was my advisor and her level of service was top notch. I had a roof rack installed on my vehicle and maintenance done. The process was easy and I'm glad to have been to a place with such great cust More

by No
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Gladden, Josh Marshall
Nov 26, 2022 -

Hendrick Toyota North Charleston responded

No, we are so happy to read such a great review about Hendrick Toyota North Charleston! Thank you, and have a fantastic day!

November 22, 2022

Extremely disappointing experience, especially, with service department. Still dealing with mold in my car, because they didn't bother inspecting it properly. More

by omerta555
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Hoover, Gerrit Achilles
Nov 26, 2022 -

Hendrick Toyota North Charleston responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

November 17, 2022

During the sale they would promise a lot of things, however during the service it turns out they are not that great. It takes a few visits to convince them of an issue with the car and then takes a few More

by nsfresco
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Chad Hoover, Gerrit Achilles
Nov 22, 2022 -

Hendrick Toyota North Charleston responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (843) 818 2567 when you have a chance. Thank you, and we look forward to hearing from you. - Jac Thomas ( Customer Relations Manager )

November 10, 2022

I had an 8 o’clock appointment with Service, I was immediately checked in and was out within 45 minutes. My issue was explained to me thoroughly and I would definitely revisit the dealership! More

by Wmjones31
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Lofland
Nov 13, 2022 -

Hendrick Toyota North Charleston responded

Hello Wmjones31, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

October 31, 2022

Had a great service experience with Caroline. She was pleasant and efficient, keeping me updated on the progress of my vehicle and future service requirements. More

by greeneyz71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolyn Reetz
Nov 04, 2022 -

Hendrick Toyota North Charleston responded

Greeneyz71, we are so happy to read such a great review about Hendrick Toyota North Charleston! Thank you, and have a fantastic day!

October 06, 2022

The service department is always very friendly and accommodating. Service advisor William was amazing and super helpful. More

by khoover704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William service advisor, Jessi Muhs, Nicole Crutcher, Kody Teneyck, Chad Hoover
Oct 10, 2022 -

Hendrick Toyota North Charleston responded

Hello Khoover704, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

September 26, 2022

This was my 3rd visit to this location they go above everytime and really make you feel like more than a customer. They make you feel like family. Josh took great care of my car got my service done amd More

by James Singleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Marshall
Sep 29, 2022 -

Hendrick Toyota North Charleston responded

Hello James Singleton, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

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