Hendrick Toyota North Charleston

I’ve been in contact with this location since December. First started with Eli and I was looking for a Tundra CrewMax Limited in Blueprint. When I had a conversation with Eli, I had a trade in and accordin First started with Eli and I was looking for a Tundra CrewMax Limited in Blueprint. When I had a conversation with Eli, I had a trade in and according to him, they had some issues with phone values/appraisals. I made the appointment to go in the next day for the appraisal as they had the truck I wanted. Went in, got the appraisal and he then said the Tundra was now sold. Then had the nerve to say he had a Mesquite Brown coming in. Um… no. I contacted them back in January and ended up with David as Eli was let go. No surprise there. Kept in contact with David to see if there were any at ideas coming in. Because it was such a difficulty finding the truck I wanted, I switched to the Highlander. Found a Limited Hybrid Hylander in Blueprint. David was very short and often made me feel as if my time wasn’t valued. However, he also made promises and concessions that didn’t happen. I have a text message saying my payments were approved to be in the $690s. He also showed me the payment map with the different payments per terms. Because the payments were supposed to be in the 690s, I put the down payment. My car was supposed to come in within 12 days. It took close to 24 days. Not to mention the very day it came in, oops there were issues with the payment terms and price. When my husband and I went in, a new manager, Tony, came to let us know he wasn’t sure what the previous manager did as he was getting bits and pieces. Now, Tony did the best that he could and to be honest a lot more personable than David. He was also able to give me an amazing interest rate but that doesn’t negate the fact that my payment is $100 more than what was advised. Finally seeing my car, there is this plug that no one has a clue where it goes. It doesn’t have floor mats which wasn’t advised to me. I didn’t realize it didn’t have floor mats until the next morning. Instead of Toyota fixing it, David stated “was it on the sticker”? What car comes without floor mats?? And the plug still isn’t fixed. I have it, but no clue where it goes. Not to mention this half square cut out of my passenger side floor. Any clue what that is?? David also had better things to do than go over the car. “It’s late”. I wouldn’t recommend them for any of my family or friends given how we were treated. More

Josh was awesome! Got me in and out quickly and explained what was done to the car while it was there for service. He even walked me to the car and made sure I enjoyed Got me in and out quickly and explained what was done to the car while it was there for service. He even walked me to the car and made sure I enjoyed my experience and asked if I would mine if he sent me a survey about the experience. Great customer service! More

So grateful to Josh! He's so helpful with everything that I need! Keep up the great work! He's so helpful with everything that I need! Keep up the great work! More

I bought my car with Jesse Baker and it was an wonderful experience. Never had bought a car before and he was extremely patient and make the process so easy. Super recommend toyota at rivers and Jesse. Will experience. Never had bought a car before and he was extremely patient and make the process so easy. Super recommend toyota at rivers and Jesse. Will definitely go back and always recommend to friends and family. More

Very professional, Great Customer Service, Friendly Staff, Fast Service, I can’t say enough about the people at Rick Hendricks Toyota! Staff, Fast Service, I can’t say enough about the people at Rick Hendricks Toyota! More

Extremely fast service. Friendly advisor. Was in an out in under a hour just like I was told very happy in under a hour just like I was told very happy More

They seemed very busy when I arrived, so I was a bit worried, but they got me in and out for my maintenance in a timely fashion. They were kind and the lady at the cafe was sweet and fun. They wanted to worried, but they got me in and out for my maintenance in a timely fashion. They were kind and the lady at the cafe was sweet and fun. They wanted to get me in another day for a larger repair that my warranty I got when I bought my car would cover 100% . I waited for the part to come in and they got me scheduled and on the shuttle so I didn't have to wait there. I am pleased with the service provided and see no reason to go elsewhere for my cars needs. Thank you More

Friendly staff . Attentive to your needs and input . Always making you feel comfortable and important ! Always making you feel comfortable and important ! More

Great service in a reasonable time frame and good coffee ☕️ plan future services for continuing services. ☕️ plan future services for continuing services. More

They always provide excellent service. I always take my cars there! No other place to go. cars there! No other place to go. More