Hendrick Toyota of Wilmington

Mackenzie was so helpful. Sometimes buying a new car can be a pain but she made it all but effortless. From arranging the paperwork to making sure our trade in went smooth - Mackenzie and the Toyota suppor be a pain but she made it all but effortless. From arranging the paperwork to making sure our trade in went smooth - Mackenzie and the Toyota support team did a great job. Thanks for a super job well done. Thanks. More

I took my 2010 Tacoma in for an oil change and had the pleasure of having Dale Strauf as my Service Manger. He took a bit longer to pull up all my information, but boy was the few minutes worth the wait. pleasure of having Dale Strauf as my Service Manger. He took a bit longer to pull up all my information, but boy was the few minutes worth the wait. He reviewed everything that had already been done to my truck and with that in mind, recommended 3 service points that needed to be taken care of today and gave the estimate - which included coupons that he was able to find for me! When it was time to check out he gave me a nice heads up as to what was going to be needed during the next oil change, with the estimate! I'm so happy to have Dale as my personal service manger! He asked that I call him directly on his desk phone, so he can make sure the parts are in for my next appointment date. I have trusted my truck to Hendrick the entire time that I have owned it (since it was new!) and this is why. I trust their thoroughness and recommendations. I never have to worry about my truck breaking down, etc. I have it in the very best of hands at Hendrick's! Thank you team and especially, thank you Dale! He even walked me towards where they parked my truck after it was ready to go! More

Edward Wehinger (sales consultant) was extremely helpful and gave me his time to review and explain all aspects of my new RAV4 car. He kept me informed of any transportation delays or issues prior to the c and gave me his time to review and explain all aspects of my new RAV4 car. He kept me informed of any transportation delays or issues prior to the car’s delivery. At the dealership, he made sure that I was familiar with the car’s operation and safety features. With the newest complex auto, this was especially important. Brenden Halloran made the financing operation easy to understand and the paperwork was efficiently completed. I’ve previously owned two Toyotas and have been happy with the cars.. Their professional handling of this sale made it very pleasurable. Thanks to both of them. More

Brian Bess helped with my service. Courteous, speedy service. People could learn from Toyota service. service. People could learn from Toyota service. More

Brian was an awesome service advisor. This was my first service and I was very impressed!!! I was met at the car and told exactly how things worked and when I could expect my car. I was offered a car wash service and I was very impressed!!! I was met at the car and told exactly how things worked and when I could expect my car. I was offered a car wash after my service which I appreciated. I love owning my Toyota and I love the great service More

Customer service is awful. No one will call you back. Have to call to see what the status of repairs are. Then when you complain to them their answer is it wasn’t me but then they do the same thing.. sc Have to call to see what the status of repairs are. Then when you complain to them their answer is it wasn’t me but then they do the same thing.. schedule an appointment and it still takes over 2 hrs to just change the oil and filters. Don’t offer the car wash like is stated. Have to ask about when the customer should have to ask. I will drive 2 hrs to another dealer before I go back to this dealer. I did to buy the car since they wouldn’t give the finance rate. Went to another Hendrick dealership and had no problem getting the finance rate and actually got a better rate and deal More

Our family has purchased several vehicles at Hendrick Toyota of Wilmington over the years and we will continue!!!! Sales and service are second to none. Toyota of Wilmington over the years and we will continue!!!! Sales and service are second to none. More

In 2019, I leased a Tacoma. I was told that keeping mileage down and taking care of the truck would allow me to get equity into a new vehicle at lease turn-in. This is not correct. Leases from Toyota n mileage down and taking care of the truck would allow me to get equity into a new vehicle at lease turn-in. This is not correct. Leases from Toyota no longer can be purchased from other dealers or re-sellers. I have 10300 miles on the end of a 36K mile lease and when I talked went to Toyota to discuss my options, Toyota of Wilmington told me I could not go to other dealers to trade. I received a quote from another seller almost 7K over current payoff but cannot make the deal. I asked for an appraisal from Toyota of Wilmington and they appraised the truck and handed me a BLANK appraisal sheet and stated their appraisal was a "couple hundred dollars" over payoff. I have the appraisal sheet in my hand. There is no amount for the payoff on the appraisal sheet and their is no dollar amount for the appraisal. THEY DID NOT GET MY PAYOFF AND DID NOT DO AN APPRAISAL. This was the most dishonest transaction I have had with an auto dealer. UPDATE: I just used the Toyota of Wilmington Appraisal tool and it appraised my truck 3K to 7K above payoff. Once again, the most dishonest trip to a dealer I have experienced.. More

Luis was helpful and knew the car. He made us think he loved his job. Very professional and worked hard to accommodate us and our needs. A real asset to the team. loved his job. Very professional and worked hard to accommodate us and our needs. A real asset to the team. More

Wonderful staff and atmosphere! They made buying a vehicle fun !!!! My family and I have purchased over a dozen vehicles from them and always had a great experience. vehicle fun !!!! My family and I have purchased over a dozen vehicles from them and always had a great experience. More