Hendrick Toyota of Wilmington

We are very pleased with the professional service provided by your staff member, Brandon Brown. We feel we can trust his advice . He is very knowledgeable. provided by your staff member, Brandon Brown. We feel we can trust his advice . He is very knowledgeable. More

Even in the midst of COVID-19 outbreak, my service was fast and clean. The employees wearing gloves and keeping a distance as much as possible helped ensure business could keep going. fast and clean. The employees wearing gloves and keeping a distance as much as possible helped ensure business could keep going. More

Required service As usual, everything handled quickly and efficiently. No problems. Frank was great. Provided excellent service. Explained everything and quickly answe As usual, everything handled quickly and efficiently. No problems. Frank was great. Provided excellent service. Explained everything and quickly answered a couple of questions I had. More

Excellent work as usual Having two Toyotas currently, we are very familiar with Hendrix Toyota in Wilmington. They do good work and keep good records so they don’t duplicate Having two Toyotas currently, we are very familiar with Hendrix Toyota in Wilmington. They do good work and keep good records so they don’t duplicate unnecessary service already done recently and point out service that should be done. They call if they find a problem with your vehicle that needs attention. Being a volume dealer, they stay busy so you seldom get to check out with the same person who checked you in. Their waiting room is nice, though seating can be hard to find at times. I keep going back to them for service and keep buying vehicles from them. They sell good products and make sure they keep them running well. In reading below, apparently you are considering using a kiosk. I DO NOT WANT TO TALK TO A MACHINE BUT WITH A PERSON! But then I’m 74 years old and won’t be driving that many more years, though an aunt drove up to 99. More

Trustworthy service is very important! I recommend Hendrick Toyota because of their service department. Frank in service was "frank." He not only told me what was needed, he told me what I recommend Hendrick Toyota because of their service department. Frank in service was "frank." He not only told me what was needed, he told me what was not yet needed. And he gave me a form that laid out my future service needs. I will post this on my frig and keep a copy in my Prius as well. This simple form relieves my anxiety about what is coming up "down the road." Frank earned my trust and I trust Hendrick Toyota for employing and supporting someone with Frank's integrity. That tells me that I am in the right place with Hendrick Toyota. More

They were able to see me with little notice on my end, walked me through everything, and gave me every option. Excellent! Really felt like they were working in my best interest while keeping me updated st walked me through everything, and gave me every option. Excellent! Really felt like they were working in my best interest while keeping me updated step by step on what was going on with my vehicle More

Easy, no stress and friendly The product sells itself. I cant stand sales people but the ones I dealt with were low key and worked with my wife and I to get what we wanted. The product sells itself. I cant stand sales people but the ones I dealt with were low key and worked with my wife and I to get what we wanted. More

Service was friendly and fast! Even though I have to drive 45 minutes for service since I moved to NC, I look forward to the Starbucks coffee offered free while you wait, and the re Even though I have to drive 45 minutes for service since I moved to NC, I look forward to the Starbucks coffee offered free while you wait, and the relaxing waiting area at the dealership. The service people are friendly and thorough, and they listened to my concerns about my ToyotaCare being transferred to their dealership. I couldn't believe how fast they did my routine services, and the safety inspection. It was a nice experience and I like knowing my car is being maintained by competent people. More

We always work with Eric S. He keeps us very informed. Great Service and Great People. Eric always keeps us well informed and up to date with the services our vehicle requires. The entire process is a bree Great Service and Great People. Eric always keeps us well informed and up to date with the services our vehicle requires. The entire process is a breeze. More