Hendrick Toyota of Wilmington

Service with a smile Always processed in fast. ,work preformed in a reality amount of time. Never a hard sell if they find something. Overall smooth event from beginning Always processed in fast. ,work preformed in a reality amount of time. Never a hard sell if they find something. Overall smooth event from beginning to end More

Efficient and all services completed to satisfaction. Making an appointment seems the smart way to go. I arrived 15 minutes early and vehicle was taken back immediately. This was a routine 10,000 mile ser Making an appointment seems the smart way to go. I arrived 15 minutes early and vehicle was taken back immediately. This was a routine 10,000 mile service plus balancing all wheels. Drives much better now. Service writers were very professional. This was a great experience More

Excellent customer service during my routine service. Excellent customer service completed in a timely fashion. Staff were very friendly and polite. Service department environment was very neat and clean Excellent customer service completed in a timely fashion. Staff were very friendly and polite. Service department environment was very neat and clean. My service report was completely explained to me at the end of my visit. More

Hendrick Toyota Service Department Very pleased with Hendrick Toyota of Wilmington's Service Department: timely appointment for 10K mile maintenance, courteous service advisor, efficie Very pleased with Hendrick Toyota of Wilmington's Service Department: timely appointment for 10K mile maintenance, courteous service advisor, efficient service delivery, convenient waiting room, excellent explanation of service conducted and what to expect at the next service milestone. Nice job! More

Excellent customer attention. Great service! 30K service. Everything promised was on time. They even washed my car for free! Laura from Service was attentive, friendly and happy to provide infor 30K service. Everything promised was on time. They even washed my car for free! Laura from Service was attentive, friendly and happy to provide information. Great experience! More

Exceptional Service I worked with Gene. He was friendly, and patient, yet persistent; not pushy. The whole Toyota team was outstanding from start to finish. Thank you. I worked with Gene. He was friendly, and patient, yet persistent; not pushy. The whole Toyota team was outstanding from start to finish. Thank you. More

Excellent sales and service with competitive pricing Excellent experience with very friendly staff.needed to complete transaction in a hurry and they met my time restraints. Installed hitch and rack next Excellent experience with very friendly staff.needed to complete transaction in a hurry and they met my time restraints. Installed hitch and rack next day. More

Repair and service All repairs and requested service were done in a timely manner and as specified. Price was reasonable and exactly as Joe had quoted and Chet the servi All repairs and requested service were done in a timely manner and as specified. Price was reasonable and exactly as Joe had quoted and Chet the service transporter was awesome More

Wasted time After emailing back and forth with the their sales team I informed them I was interested in a used Tacoma truck that they advertised in their used car After emailing back and forth with the their sales team I informed them I was interested in a used Tacoma truck that they advertised in their used car page. When I told them what I was looking for they tried to convince me they could not get the car for me even though I was willing to pay the asking price and the car was available at their Fayeteville store. They flat out told me they could not buy the car and I had to travel there to buy it even though is advertised on their webpage. To makes thing worst the offer they made for my truck was ridiculous. They did not even drive it or look at it before they made their ridiculous offer. Later on I got a call from the salesman telling me they could not get the car I wanted and to go back and see what they could do for me. Not to mention the back and forth games between salesman and manager. Bought my new tacoma at stepson in jacksonville for same price as the used on I wanted there. More

Excellent service Our Prius has 2 issues, minor accidents in less than 2 days. Without an appt. I took the car in & everything repaired along with carwash Our Prius has 2 issues, minor accidents in less than 2 days. Without an appt. I took the car in & everything repaired along with carwash More