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Hendrick Toyota of Wilmington

Wilmington, NC

5.0
2,297 Reviews

5640 Market St

Wilmington, NC

28405

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2,297 Reviews of Hendrick Toyota of Wilmington

August 05, 2023

Frank Barbara is an excellent and hard worker. He helped us out a lot with our car More

by Beans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Barbara
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Beans, we are so happy to read such a great review about Hendrick Toyota Wilmington!

August 05, 2023

Frank Barbara is the best. He took care of the car very well. Thank you Frank! More

by VP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Barbara
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Vp, it's experiences like yours that really keep us motivated!

August 05, 2023

My husband and I visited Toyota today to fix our brakes. Frank Barbara provided excellent service, keeping us updated throughout the process and ensuring everything was in perfect condition. We were extreme More

by jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Barbara
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Jane, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

August 04, 2023

Sylvia Jeffcoat was excellent. The dealership service department is very busy,however the service people are well trained and and the despite being extremely busy they handle the More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia Jeffcoat
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Rod, thanks for your praise and kind comments about our team.

August 04, 2023

We had a problem with our new 4Runner. John Irving was patient and understanding about our frustration with an issue on a new vehicle. Our 4Runner is still under warranty and the dealershi More

by lindanhedrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Irving
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Lindanhedrick, thanks for your praise and kind comments about our team.

August 04, 2023

Awesome customer service especially my service advisor Michael Benton. He got my vehicle up to date on necessary work. Please bring back the danish rolls. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Benton
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Hi Kathy, thank you so much for your positive comments about Hendrick Toyota Wilmington!

August 04, 2023

A+ from William S in the service dept. Got me in an out fast and with no hassles . Have never been able to purchase anything here . Always got better deals out of town . Adding LoJack door More

by Charlie.overby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Sykes
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Charlie.overby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota Wilmington Service. We're not sure if you've shopped with us this year on a new vehicle as we don't see that we've worked with you in sales regarding a vehicle in 2023. Happy to answer questions about our current business practice and pricing Charlie. Thanks so much for bringing your concerns to our attention.

August 04, 2023

The service department is always timely, friendly and professional. Everything runs smoothly each time I visit. More

by gaines.weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Sykes
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Gaines.weaver, thank you for your kind words and this wonderful review!

August 04, 2023

I totally appreciate the manners, timelines, efficiency of the staff. I see it consistently in the waiting room More

by bhickman50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Bhickman50, thank you for your kind words and this wonderful review!

August 04, 2023

Willie Jackson has helped my family for years and I’m grateful for all the work he’s done for us More

by Maddiemay305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Jackson
Aug 08, 2023 -

Hendrick Toyota of Wilmington responded

Maddiemay305, we are very happy we could provide you with a positive experience!

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