I had to take my Tiguan in for service and was blessed to get Josh C as my service agent. Not only was Josh extremely respectful, polite and accommodating but he went above and beyond to make sure my experience was great. My car was getting repaired for about three weeks and Josh made sure that I received a loaner car and updated me on everything regarding the status of my car. I never felt out of the loop or like I didn’t know what was going on with my car. In addition, the day before my car was ready to take home, Josh got word of a part being recalled in my car and took the initiative to fix the recalled part before I even received the notice In the mail. He saved so much frustration, time and energy, I can’t thank him enough.