Back

Hendrick Volkswagen Frisco

Frisco, TX

4.8
1,068 Reviews

5010 State Hwy 121

Frisco, TX

75034

Directions

By Type

1,068 Reviews of Hendrick Volkswagen Frisco

December 28, 2021

Josh Frank is the best service advisor here and has always provided me great quality of service. Always done exactly what I asked and goes above and beyond to communicate and provide options if there More

by DavidW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Frank
Jan 04, 2022 -

Hendrick Volkswagen Frisco responded

Davidw, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. Grant Saab- Service Director

December 24, 2021

Service representative, Josh Frank is great. He got me in and out quickly with all work completed as promised. More

by ernie pero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Frank
Dec 28, 2021 -

Hendrick Volkswagen Frisco responded

Hi Ernie, Thank you for the five stars and the review, we most definitely appreciate your business. Alex B _ Director, Internet Sales

December 22, 2021

I had an excellent experience. It was the best and easiest car buying experience I've ever had. Ask for Minhal Bhojani! More

by MorganReconnu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Minhal Bhojani
Dec 22, 2021 -

Hendrick Volkswagen Frisco responded

Hi Morgan, I thank you for the five stars and the awesome review. We most definitely appreciate your business. Alex B - Internet Sales Director

December 21, 2021

In an instant I knew something was different...Robert In an instant I knew something was different... Robert Fabian calmly introduced himself, his demeanor immediately makes you feel at ease as if you' More

by Bret
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fabian, Danny Gomez, Kevin Hatfield
Dec 22, 2021 -

Hendrick Volkswagen Frisco responded

Hi Bret, first I would like to thank you for this amazing review and a bit disappointed that I did not get to meet you as well, but if there is anything needed, rest assured we will all jump in to help. We all walk the same walk and talk the same talk and customer service is pretty much our bible. I do appreciate your business and I hope to meet you in the future. Alex B - Sales Director

December 20, 2021

I took my 2020 Passat in for service yesterday. I have been going to Hendricks for years and I have had many service advisors but Josh Frank has been the best. He always take care of me no matter how busy More

by Harry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Frank
Dec 28, 2021 -

Hendrick Volkswagen Frisco responded

Hi Harry, Thank you for the five stars and the review, we most definitely appreciate your business. Alex B _ Director, Internet Sales

December 17, 2021

This was my first time shopping for a new car and I was understandably nervous about the process. Volkswagen was the first dealership I went to, and it ended up being the only dealership I went to because More

by amulya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fabian
Dec 18, 2021 -

Hendrick Volkswagen Frisco responded

Hi Amulya, I thank you for the awesome review and we most definitely appreciate your business. Alex B - Internet Sales Director.

December 16, 2021

We Purchased a vehicle here a few days ago from George Strong. He was very insightful and helpful, answered all our questions making sure we were completely happy with the vehicle before we left. Currentl More

by Guadalupe C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Strong
Dec 18, 2021 -

Hendrick Volkswagen Frisco responded

Hi Guadalupe, I thank you for the awesome review and we most definitely appreciate your business. Alex B - Internet Sales Director.

December 15, 2021

Went here two times for service and both times I had to return a second time because of the service department essentially not knowing how to do their job. They don’t even know how to track how an appointm More

by Amir Fath
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Jan 04, 2022 -

Hendrick Volkswagen Frisco responded

Amir Fath, we are disappointed to hear your experience did not meet your expectations. We have tried reach you regarding your experience to discuss the details further. If you would like to review your visit and ensure any concerns are resolved, please contact our Service Director, Grant Saab, at (469) 362-2733 and we would be more than happy to assist. We hope you have a fantastic day! Grant Saab- Service Director

December 14, 2021

Fernando was very nice and very helpful. Kept me in the loop the whole time! Thanks VW! More

by jnichols1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando
Dec 18, 2021 -

Hendrick Volkswagen Frisco responded

Hello J, I thank you for the awesome review and we most definitely appreciate your business. Alex B - Internet Sales Director.

December 13, 2021

Definitely 5star worthy lol ,Robert Fabian helped us and made this such an easy and awesome experience More

by Sydsyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert ,Fabian
Dec 18, 2021 -

Hendrick Volkswagen Frisco responded

Hi Syd, I thank you for the awesome review and we most definitely appreciate your business. Alex B - Internet Sales Director.

...
75
...