Hendrick Volkswagen of Concord

Robert was very professional, friendly, and knowledgeable regarding the 2025 VW Tiguan. He was able to answer all of the questions my son, husband and I regarding the vehicle. regarding the 2025 VW Tiguan. He was able to answer all of the questions my son, husband and I regarding the vehicle. More

Buying my second car here, always a positive experience. Professional staff, my salesperson Robert Nixon was awesome to work with. Professional staff, my salesperson Robert Nixon was awesome to work with. More

Robert was amazing and so patient, he made sure to explain everything i needed to know about getting a new car. He was very professional and didn’t pressure me into buying my car. Great service! explain everything i needed to know about getting a new car. He was very professional and didn’t pressure me into buying my car. Great service! More

Robert Nixon is truly an excellent salesperson very knowledgeable and helpful. He was aways friendly and courteous in helping me with my last Atlas Cross Sport so when I decided to purchase, I wanted R knowledgeable and helpful. He was aways friendly and courteous in helping me with my last Atlas Cross Sport so when I decided to purchase, I wanted Robert for my salesperson for my next Cross Sport. He was professional and did not pressure me in my choice but helped in directing me to the right Atlas for me. He is a credit to Hendrick. WV. Thank you, Paul More

Jason Johnson made our shopping experience a true pleasure as we were making a decision to purchase an Atlas Cross Sport. He was very accommodating to our needs and very knowledgeable about the produ pleasure as we were making a decision to purchase an Atlas Cross Sport. He was very accommodating to our needs and very knowledgeable about the product he was selling. His professionalism in his approach to selling us a vehicle was very welcoming. We did not feel pressured that we had to buy and he closed the deal making it easy to say yes we will buy that day. Thank you Jason! Dan Cleotelis More

Quick concise clean, and helpful are the words I can use for this service appointment for this service appointment More

Friendly, courteous, listens to my concerns. Was able to shuttle me when needed. Worked to meet my schedule. Was able to shuttle me when needed. Worked to meet my schedule. More

Thanks for being quick and efficient getting my repair done. I had an unfortunate accident while working and Harvey was great at getting me in and out quickly so I could get back to work. done. I had an unfortunate accident while working and Harvey was great at getting me in and out quickly so I could get back to work. More

Never had an issue with the dealership on a whole. I have become increasingly frustrated with the service department the last several times. No customer has time to, “keep bringing the vehicle bac I have become increasingly frustrated with the service department the last several times. No customer has time to, “keep bringing the vehicle back in,” yet that’s what I keep hearing. It’s an hours round trip drive, plus the hours you wait while it’s there. I cannot be without a vehicle and getting a loaner is like getting blood out of a turnip. Maybe I am an old school service person. If a customer continues to have repeated issues, has pictures of the error codes, yet they can’t duplicate it, so the, just being her back in when it happens doesn’t float. No, I don’t want the picture of the error, says the advisor, VW won’t accept that. Then that’s my poor decision having bought a VW and I’ll have to deal with it. Being told that the service techs can take care of those updates for you, yet when you arrive, VW changed their policies. Please! Then call me and give me two options, and to answer your question, NO nothing was taken care of! But back to my two options, I can leave my car over the weekend and use the “Rental”, and they will try again Monday OR I can just come get my car and bring it back once the issue occurs again. If I choose option one, I’ll be responsible for the rental and have to pay for 3-4 days or choose option two. I don’t appreciate nor just want someone talking in circles to me. It’s a pretty black and white issue, so why muck the waters. I know, clients/customers can be scary, moody, etc., but at least give them the common courtesy of listening and not trying the, I’m the service advisor, you are the customer who doesn’t know how a VW works. Needless to say, I’ve wasted not only my time, multiple trips of my time, but on YouTube and the internet trying to fix my own issues. Which with this thought, it reminds me my most recent trip on Friday of last week, which originally was supposed to be on Wednesday, but thankfully, I “thought” to call first. Thank goodness I did, it would have been a not nice visit. So, my apologies for my digression, but if you, service advisor who knows more than me, the customer, why would you have not thought ahead of my arrival, knowing said issues were still occurring not have let me know, VW service needs BOTH key Fobs? So as I’m with my dying mother-in-law, waiting on the nurse to come by, would you call me and the. Offer to send someone to retrieve the other FOB that was not in my possession, nor my husband’s. You make it that the Tech HAS to have that other Fob, so I then have to leave my in-laws home, make a 25 minute drive back to my home to retrieve a Fob, because nobody thought about that. So I’ll try and tie this up, I don’t know that at the rate this Atlas develops issues, that I even want to keep it. If I decide to trade it, it will not be with a Hendrick dealership I again, will accept the poor decision on my part of ever picking out a VW Atlas. I was impressed with how long between service appointments it had, loved the vehicle and right now, I’m not so sure I even like it any longer. If I trade mine, my brother won’t be far behind on trading theirs You can’t even get replacement headlights without waiting months. I’m not interested in having that issue. In closing, generally an oil change and tire rotation creates a minimum or a three hour wait, and just waiting on that and some simple issue I’ve waited well over five hours. I’d suggest having courtesy snacks or something because otherwise, customers are stranded and I am not interested in DoorDashing anything. Apologies for grammatical mistakes and possible misspellings, this email hit me at a time I needed to blow off some steam. Respectfully, Kelly Cannon More

My experience at Hendrick was great. My salesman, Robert Nixon, helped me out immensely. I never felt pressure at any point during our conversations.Whenever I had questions, he provided My salesman, Robert Nixon, helped me out immensely. I never felt pressure at any point during our conversations.Whenever I had questions, he provided detailed answers. The whole process was easy and efficient, 10/10. More