Hendrick Volkswagen of Concord

Armada Purchase Outstanding service by Kenny and BreAnna they were great to work with.No hassle told them exactly what I wanted and they made it happen. Outstanding service by Kenny and BreAnna they were great to work with.No hassle told them exactly what I wanted and they made it happen. More

Salesperson was great but extremely long wait for finance. On Thursday 5/30/2019 evening we called your dealership looking for the 2019 Atlas SEL Premium and spoke with sales manager Keith. Keith was very prof On Thursday 5/30/2019 evening we called your dealership looking for the 2019 Atlas SEL Premium and spoke with sales manager Keith. Keith was very professional and helpful and gave me acceptable numbers for our lease. The next day Friday I spoke to Patrick and asked him to hold the car for us until that evening and he said he would. We already accepted the terms and Patrick asked us to fill out credit online to make a fast process when we arrive at the delearship, which we did. I informed Keith we would be there at approx 630 PM. At about 615 I messaged Keith to let him know we were going to take our kids to get dinner before the dealership so they wouldn't be hungry when we arrived at the dealership. We arrived at the dealership at approx 730 and met with sales person Taylor, she was very helpful and informative. She told us that there was a back up in finance due to only one finance person. We waited around the dealership until approx 1030 pm and completed out deal approx 11 PM. We handled our last lease in a similar fashion and we were in and out of the dealership in 30 minutes. I am not happy with the amount of time (3 hours) we had to wait around to complete the paperwork on our lease. I checked that I would not recommend this dealership because of the amount of time we had to wait for finance. Please let me know if you have any questions. More

Smooth process, friendly people, best deal Started the process with phone conversation and emails, responsive staff, got a good deal and the paperwork process was easy,all electronic. Nice faci Started the process with phone conversation and emails, responsive staff, got a good deal and the paperwork process was easy,all electronic. Nice facilities. Would buy from them again. More

Awesomeness! Ms. Moore and the entire staff at Hendrick VW were so helpful to my family and I. Staying open past closing to ensure that everything went smoothly in Ms. Moore and the entire staff at Hendrick VW were so helpful to my family and I. Staying open past closing to ensure that everything went smoothly in the acquisition of our new car. I have dealt with Ms. Moore for several months prior to buying our car and I'm excited to share my experience with any and everyone who would read this review. If your in the market for a new/used car, definitely look into Hendrick VW and make sure to ask for Raven Moore. More

great service our salesperson Ruslan was very helpful, knowledgeable, and professional. He searched the lot to find the vehicle (Atlas) in the color and options we our salesperson Ruslan was very helpful, knowledgeable, and professional. He searched the lot to find the vehicle (Atlas) in the color and options we wanted (in 95 degree heat). After the great deal we recieved he patiently and thouroly went through all the setting and options with us and made sure we were comfortable with the car. he answered all our questions and gave us a tour of the dealership. More

Hendrick Volkswagen excelled I was very impressed by the service and follow-through last week. Robert Nixon was very knowledgeable and helped me pick out a vehicle that is workin I was very impressed by the service and follow-through last week. Robert Nixon was very knowledgeable and helped me pick out a vehicle that is working out very well for me. I appreciate Team Hendrick! More

We went to look for Arteon , she explained everything in the detail and clear doubts. We went for a test drive and the car was super good. I loved it , she explained everything in the detail and clear doubts. We went for a test drive and the car was super good. I loved it More

Best Salesman in CLT Kenny has been my go to salesman for 5-6 vehicles to date!!! He goes beyond for his customers!!! Kenny is extremely patient, kind, helpful and handles Kenny has been my go to salesman for 5-6 vehicles to date!!! He goes beyond for his customers!!! Kenny is extremely patient, kind, helpful and handles business everything I have thrown at him. Thank you Kenny!!! More

Friendly and Fast I was at the dealership with two young children for four hours- Ruslan and his associates made my children and I feel as comfortable as possible. They I was at the dealership with two young children for four hours- Ruslan and his associates made my children and I feel as comfortable as possible. They put me at ease when my children were into everything and accommodated the three of us as much as possible. What could have been an extremely stressful situation was made much calmer! I love my Van and I’m so pleased at how quick the process was! More