Henna Chevrolet

Every single experience I've had with the Henna service department has been down-right horrible. Avoid the service department at all costs -- drive to San Marcos, Georgetown, Waco, wherever because they ha department has been down-right horrible. Avoid the service department at all costs -- drive to San Marcos, Georgetown, Waco, wherever because they have consistently squeezed every penny out of me. Summary of my recent experience: In November of 2020, I received a letter from Chevy headquarters stating that they were conducting a voluntary emission recall, and they would like to replace the post-catalyst oxygen sensor at no charge. I put this off for a while since it was voluntary and our car was running fine, but then I decided to go ahead and do the recall work if was good for my car and the environment. I brought the car in on March 5, and was at first pleased with how quickly the recall work was performed. 10 minutes into my drive home, the check engine light came one. 10 minutes after that, the car completely died and I barely got it to our home driveway. I called Henna that Friday afternoon, and they gave me the phone number for a tow truck to tow it in to Henna. I thought, “well, at least they’ll figure out what happened during the work with the oxygen sensor work and get it fixed up. They’ll get it figured out and I’ll pick up tonight or Saturday morning.” They indicated in their text on the afternoon of March 5th that our car was not fixed by March 6th, I would be put in a loaner vehicle. I did not hear anything from anyone at Henna until the morning of Monday, March 8th, and I was concerned all weekend not knowing if my car even arrived to their shop on Friday with the tow truck. Then there was much texting back and forth from Friday to Wednesday. It seemed I moved down in priority and the loaner car idea seemed to vanish. In hindsight, I wish I had just limped my car into my trusted local mechanic on Friday afternoon when the check engine light came on, but I thought Henna would “stand by me” and do what they could to make things right. So, I finally pick it up the afternoon of March 10, and I see the final bill of $460.65, which was a little surprising. I asked the cashier what the extra $100 was for and she said it was for the tow. That was a nice little surprise. I felt good on Friday, March 5th, that Henna was going to “stand by me” and be “tried and true” and at least handle the tow truck expense. Or at least meet me half-way? Please put yourself in my shoes: You bring your perfectly-fine running car in for a voluntary recall that is done courteously and quickly, drive the car home and it immediately dies on you. Wouldn’t you think, “I’ll just get Henna to tow it back in and figure out what wire they accidentally unplugged or what part they accidentally damaged, they’ll fix it up for free, and I’ll get it back tonight or maybe tomorrow.” Or would you think, “Okay, as remote of a possibility as this is, I bet my intake solenoid was just about to die this past year and it finally gave out on me just minutes after the voluntary emissions recall work I had done today. Oh well, that’s just how it goes sometimes. And $460.65 feels about right. I’m so glad Henna could take care of this in just 5 days of me being car-less. And I for sure should pay 100% for that tow truck.” Seriously, as a consumer, what would you think? Wouldn’t you feel just a little robbed and taken advantage of? Wouldn’t you want the shop to take the high road and do the right thing and “stand by you”? Wouldn’t you totally regret even opening the voluntary recall letter from Chevy and then keeping it around for four months? Wouldn’t you have appreciated at least being informed that you would be solely responsible for all work performed AND all the towing expenses? Dishonest mechanics are such a 20th century thing. Never returning. I don't care how far I have to drive to the next dealership. Please heed my advice. There are tons of honest mechanics out there doing just fine. Update 3/15/21: Update: I did have a good conversation with the service manager, and was able to get the towing charge refunded to me. I appreciated Mark speaking with me so cordially for an extended period to explain the intricacies of what's going on with these Equinox sub-par engines. But the whole situation could have been handled so much better, e.g. a promised loaner car should have been honored and the repair should never have taken 5 full days. If Henna saw that it would take longer than a day, they should have communicated in a much more detailed and frequent manner, rather than hours-later returns to my daily texts just to read that "the tech is trying to get to it today or tomorrow," with no offer/delivery of a loaner vehicle (I would think a Chevy auto dealership would have a readily-available fleet of loaner vehicle available, even if it's a bright orange 2018 Chevy Spark with AM radio only). More

I had been delaying have the oil changed on my automobile because of the pandemic but after my first vaccine shot I made the trip and showed up without an appointment. I was advised it might take 2 to 3 hou because of the pandemic but after my first vaccine shot I made the trip and showed up without an appointment. I was advised it might take 2 to 3 hours however within an hour I had my car back with the oil changed. Car has been running fine and I experienced no issues. Thanks for your prompt service. I left a happy customer. More

As a handicapped senior citizen, the men and women were so very helpful. They assisted me in being able to get around their facilities like making sure the automatic doors did not close on me!!! so very helpful. They assisted me in being able to get around their facilities like making sure the automatic doors did not close on me!!! More

i was very happy for the first time in several years ,i arrived about 30 minutes early everyone were nice and courteous and i was out before noon everyone did a great job and Brad did a great job and takin arrived about 30 minutes early everyone were nice and courteous and i was out before noon everyone did a great job and Brad did a great job and taking care of me and my truck More

Easy and straight forward experience buying a used car. Ben was excellent - his follow through was excellent and my barely used 4Runner was impeccable. Thanks to Alan for making the last step of trading in Ben was excellent - his follow through was excellent and my barely used 4Runner was impeccable. Thanks to Alan for making the last step of trading in and walking out the door quick and painless. More

Randall is the best, he made it a quick and easy experience, I would definitely recommend the service center to anyone. Thanks for all the help!! Tim S experience, I would definitely recommend the service center to anyone. Thanks for all the help!! Tim S More

Randall did a GREAT job for me in Service. Not surprised. I went to AutoNation just because they were closer...never again. Henna and Randall are the BEST, top quality and very friendly. Don't even bother go I went to AutoNation just because they were closer...never again. Henna and Randall are the BEST, top quality and very friendly. Don't even bother going anywhere else...do like I do, head straight to Henna Chevrolet! More

Very pleased with work. Shuttle services were extremely convenient and timely too. This was my first time servicing my 2019 Traverse with Henna and I definitely plan to return and even now considering buy convenient and timely too. This was my first time servicing my 2019 Traverse with Henna and I definitely plan to return and even now considering buying my next new vehicle from them. More

Very courteous and patient with all my questions. Multiple individuals helped and worked with me to find what I needed. James actually helped to build my car, since I am a novice when purchasing Multiple individuals helped and worked with me to find what I needed. James actually helped to build my car, since I am a novice when purchasing new. Mr. Carter followed up to be sure I understood how to operate my new C8 Corvette convertable and the important items to be aware of and timing. The gentlemen in Financing searched an got me the best interest rate that was out there. Very considerate when going through the financing and warranty process. Helped me to understand "the extended warranty", in some cases, what it would cost to fix, could possibly pay for it's self over the time of onwership. With all the delays, due to GM & covid, everyone was very helpful! More