If you're looking to buy a used car that you will immediately have to sink thousands of additional dollars into, then this is your place.
First off the salesman I worked with, Julian, was a snake who was less than honest on several instances. After asking numerous times if the car I was interested in purchasing had been inspected and checked over for any mechanical faults or issues, he assured me that "yeah it's been looked over, oil changed, brakes, tires, etc" and went on to tell me how good of a car it was, per usual of a used car salesman.
Not even two days after purchase I noticed the heat was only hot on the driver side and the air blowing out of the passenger vents was ICE COLD. Off the bat, I let Julian know, who of course knew nothing about it and made no attempt to rectify the situation. I told him I would take it to my local dealer to have looked at and let him know the outcome. After getting a quote to the tune of $3,000, I called Julian to ask why this was missed on their "inspection" he claimed was done. It was the middle of winter, you'd think you would check the operation of the heat. Then he started to tell me the technicians at the factory-authorized dealership didn't know what they were talking about. Strange, you'd think Infiniti technicians would know a thing or two about Infiniti's. I asked him how we were going to rectify this massive expense because I bought the car under the illusion that it was inspected and had no issues, and now I have a $3000 tab within the first week of ownership. He said he would talk to his boss and let me know.
Of course days went by with plenty of ignored texts, phone calls, and e-mails. Finally after countless calls, Julian answered a phone call with an attitude and essentially told me, "tough luck, you bought a used car, you can bring it back and we will give you fair trade in price on the car for another one." I told him that was not happening and I wanted to speak to the GM, which he insisted was going to tell me the same thing, and then hung up on me.
After being hung up on, I called the dealership again, getting patched straight to voicemails over and over. I finally told the receptionist to patch me through to a real person, not a voicemail, as this had been going on for nearly two weeks now. Finally got through to someone who actually seemed to care, took down my info and said it would be passed over to the Used Car Reconditioning Manager, Tim Hoffmeyer.
Over the course of another two weeks, without heat on the passenger side of my new car in JANUARY, playing phone and e-mail tag with Tim and having to forward my e-mails every day to get a response, they agreed to split the cost of the repair per "Industry Warranty Standards" which essentially means I pay 60% they pay 40%. He acted like he was doing me a favor. Every time I asked why this issue got missed on HIS reconditioning inspection, he avoided the question like the plague.
All in all, two months later I was out of pocket nearly $1500 to pay for additional repairs to a car I was told was inspected and good to go. Wouldn't recommend this place to anyone.