
Henna Chevrolet
Austin, TX
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Poor website scheduler, poor customer service My car has 17k miles on it, and is under warranty, and I wanted to check my transmission and my exhaust, as well as get an oil change. I scheduled ser My car has 17k miles on it, and is under warranty, and I wanted to check my transmission and my exhaust, as well as get an oil change. I scheduled services through the website, and since I would be without a vehicle for the bulk of my day, I took time off from work to get the car worked on. When I arrived they only had me scheduled for an oil change and would not work me into the other services that I scheduled because they were too busy. They suggested that I reschedule services for another day. I needed the oil change so I stayed and had that done, as well as replacing the wiper blades. While I waited I used my phone to go back to the website to schedule the services I need for a later date. I was able to schedule an appointment for the same day, even though I had been told that the service department was already too busy to accommodate me. When it came time to pay for the oil change and wiper blades the bill was $160 - $95 for the oil change and $30 each for wiper blades. Needless to say I won't be going to Henna again anytime soon. More
I love my new car thanks to Henna and David for their help. David Mojica was very informative and helpful with my questions regarding this possible purchase. I really needed a new car since my car was older. I David Mojica was very informative and helpful with my questions regarding this possible purchase. I really needed a new car since my car was older. I left Henna Chevrolet with my amazing birthday gift to myself. This was my first time working with Henna Chevrolet and I know that I will be working with them in the future when I am ready to buy a car again. More
I am happy about the service they provide me however it didn’t fix the problem that i have with my 2016 truck. It’s not the dealership fault, it’s the GM who start using cheap parts so that they can make m didn’t fix the problem that i have with my 2016 truck. It’s not the dealership fault, it’s the GM who start using cheap parts so that they can make more money. I am going try ford for my business. More
Great Dealership with Great People Very smooth process. People are great to work with. Vince Marek and John Rector in the Used Car Dept. were absolutely terrific. I would highly reco Very smooth process. People are great to work with. Vince Marek and John Rector in the Used Car Dept. were absolutely terrific. I would highly recommend this dealership for any of your car or truck needs. Thanks again to both Vince and John! More
Bait and Switch The dealership and the salesman was polite and courteous and provided everything he promised. However, I do feel like I was duped out of about $5000. The dealership and the salesman was polite and courteous and provided everything he promised. However, I do feel like I was duped out of about $5000. I responded to the online posting only to find out that that is for online and cash only. Nowhere did I find any print online that says that. More
Great Service! Took my truck in for a factory recall. Great overall experience and appreciated the on time turnaround. I was provided my vehicle back exactly when i Took my truck in for a factory recall. Great overall experience and appreciated the on time turnaround. I was provided my vehicle back exactly when i was quoted. Appreciate the complimentary wash and was very pleased that team asked me prior to taking the extra time to ensure i did have any conflicts or commitments. Thank you! More
Great dealership with great sales people This was our 3rd vehicle purchased from Henna. Always a good experience. Get to a final price quicly and without a lot of back and forth. This was our 3rd vehicle purchased from Henna. Always a good experience. Get to a final price quicly and without a lot of back and forth. More
Took my vehicle in they had it for a few days went to pick it up and according to the technician he couldnt duplicate the issue but as soon as i get in the car the speakers sound horrible just like i had pick it up and according to the technician he couldnt duplicate the issue but as soon as i get in the car the speakers sound horrible just like i had described before i took it in and the horn didnt operate properly which it was my second issue in a brand new vehicle. So i guess I'll let it go out completely in order for them to do something about it. More
I take all my Chevys for service at Henna. They take care of your issues without questions, and truly care about doing the right thing. Highly recommend this dealership. of your issues without questions, and truly care about doing the right thing. Highly recommend this dealership. More
THIS IS THE DEALER SHIP TO GET A CHEVROLET Excellent Chevrolet dealer, bought lots of cars from them over the years. I like to mention a few names that we dealt with, James Caramanica sales ma Excellent Chevrolet dealer, bought lots of cars from them over the years. I like to mention a few names that we dealt with, James Caramanica sales manager knows his stuff about Chevrolet cars another person is Buddy Brown in sales, all personnel on the sales floor are excellent to work with. Give them a try. More