Henna Chevrolet

REPAIRS I WAS VERY SATIFIED IN THE SERVICE I RECEIVED FROM EVERYONE INVOLVED ,THE PROCESS WAS FAST AND EASY AND THE OVERALL REPAIRS WERE DONE IN A TIMELY MANN I WAS VERY SATIFIED IN THE SERVICE I RECEIVED FROM EVERYONE INVOLVED ,THE PROCESS WAS FAST AND EASY AND THE OVERALL REPAIRS WERE DONE IN A TIMELY MANNER NOT TO SAY WAYNE YOUR GREAT AND TO GIVE A SPECIAL THANK YOU TO ONE GUY IN SERVICE WHO SOLVED MY ISSUE DURING CHECK OUT,THANKS AND SORRY I CAN'T REMEMBER YOUR NAME. WAYNE PLEASE GIVE HIM A THANKS .AND WAYNE THANKS FOR SAVING US MONEY. THE DRIVER IS VERY PLEASED AS WELL FOR YOUR WORK YOU PROVIDED TO THE VEHICLE. More

My 1st time buying a NEW vehicle and Guys at Henna did everything possible to make sure I got the best deal possible and went above and beyond. Will definitely buy from them again. everything possible to make sure I got the best deal possible and went above and beyond. Will definitely buy from them again. More

I would never recommend this place to anyone, at least not to work with Carter. I’ve went to him twice and both times he was incredibly unhelpful. The first time he blatantly asked me “as a woman” what ca not to work with Carter. I’ve went to him twice and both times he was incredibly unhelpful. The first time he blatantly asked me “as a woman” what can he do to get people to respond to his emails, and the second time told me I was just stuck in my current car and there was nothing I could do to trade it in. Didn’t bother to work anything at all and in the middle of me being there blew me off for another customer. My situation is already difficult as it is without being treated so poorly, and ended up taking my business to another Chevy dealership who was able to help me immensely. I’ve never had a worse experience before visiting Henna, and I’ll definitely never come back. More

Randall, Felix and Mark Rowe have taken good care of my wife's Sonic LT. Very honest service in honoring warranty before expiration on major repairs. Loaner car adds to the great service experience. Thanks wife's Sonic LT. Very honest service in honoring warranty before expiration on major repairs. Loaner car adds to the great service experience. Thanks! More

They were awesome Everyone at the dealership was very helpful and got my repair done in a timely manner. I actually forgot to leave my keys and they called and said no Everyone at the dealership was very helpful and got my repair done in a timely manner. I actually forgot to leave my keys and they called and said no big deal to just bring them back when i could. More

Shady business practice . Quoted me over $ 600 to replace an evaporative purge valve that only took me less than three minutes to install . Beware of their service quotes . an evaporative purge valve that only took me less than three minutes to install . Beware of their service quotes . More

Randall Rocks - Good Service for Volt, Thanks for Loaner Service at Henna has always been good to great. Having bought my Volt from them, I really appreciate getting a loaner whenever I need one. I truly enj Service at Henna has always been good to great. Having bought my Volt from them, I really appreciate getting a loaner whenever I need one. I truly enjoy driving my Volt but have had frequent challenges with it over the past three years (it's a 2017). I think this time, my troubles are resolved! It seems that Henna has made improvements in how they service Volts (or possibly all electric cars). This November, unlike last, my car was looked at the same day and they didn't keep the car for 2 - 4+ weeks. This was a major source of frustration for me in the past. This time, the car was fixed in a day or two. They addressed a known issue of dead cells. What's more, I was informed that my new service manager Randall now handled all Volts. I am not sure what's happened, but Henna likely has either more experience and/or resources in addressing challenges with the Volt. I now have faith in them and the car. THANK YOU! Specifically in regards to service manager, Randall, I appreciate his professionalism and his updates on the status of my repair. Excellent customer service. More

Expectations Not Met Scheduled appointment 2 weeks in advance and had the expectation that my vehicle would be diagnosed the day of my appointment. It took over a week fo Scheduled appointment 2 weeks in advance and had the expectation that my vehicle would be diagnosed the day of my appointment. It took over a week for my vehicle to get looked at. I had to go around my service adviser to get that information. When I dropped my vehicle off on my appointment day, the service adviser communicated it should be looked at on that same day. So that reinforced my expectation and when it took over a week I was shocked. I have the expectation that my service adviser will proactively call and give me statuses. It took 9 days to receive a phone call from my service adviser. I have the expectation that when I leave a voice mail on my service adviser's work phone that my phone calls will be returned. I left 3 or 4 voicemails and didn't receive any callback. I have the expectation that when my service adviser says he/she will check with GM to see if GM will cover some of the cost, they actually do that before calling me with a quote. I had to remind the service adviser that we had talked about requesting GM to cover the cost. I have the expectation that my service adviser should proactively apologize and explain why it takes over 1 week to get my vehicle looked at. Didn't happen. I expect my service adviser to keep a professional business like relationship with me. So, when asked what I'm doing when called on Saturday I'm taken back. I'm not your friend; I'm your client with normal expectations. When I asked for an explanation on why it took so long and reminded the service adviser that they said the vehicle should be looked at on the day I dropped it off, I was surprised to hear "I guess I'm a liar" coming from my service adviser. It will be hard to reuse Henna for service or buy another vehicle from Henna. I'll probably look into non-GM brands down the road. More

Fantastic! Randall and the team at Henna we’re super in customer service and commitment to quality. They overcame adversity in the wake of the GM strike and foun Randall and the team at Henna we’re super in customer service and commitment to quality. They overcame adversity in the wake of the GM strike and found ways to complete repairs to my vehicle. Thanks again, Joe &Marina. P.S. Hope y’all liked the Jambalaya. More

Oil change and service checkup Henna Chevrolet has been providing service on my last three Corvettes. They are the best I have had the pleasure of dealing with. Friendly and profe Henna Chevrolet has been providing service on my last three Corvettes. They are the best I have had the pleasure of dealing with. Friendly and professional. More