Henna Chevrolet

Expectations Not Met Scheduled appointment 2 weeks in advance and had the expectation that my vehicle would be diagnosed the day of my appointment. It took over a week fo Scheduled appointment 2 weeks in advance and had the expectation that my vehicle would be diagnosed the day of my appointment. It took over a week for my vehicle to get looked at. I had to go around my service adviser to get that information. When I dropped my vehicle off on my appointment day, the service adviser communicated it should be looked at on that same day. So that reinforced my expectation and when it took over a week I was shocked. I have the expectation that my service adviser will proactively call and give me statuses. It took 9 days to receive a phone call from my service adviser. I have the expectation that when I leave a voice mail on my service adviser's work phone that my phone calls will be returned. I left 3 or 4 voicemails and didn't receive any callback. I have the expectation that when my service adviser says he/she will check with GM to see if GM will cover some of the cost, they actually do that before calling me with a quote. I had to remind the service adviser that we had talked about requesting GM to cover the cost. I have the expectation that my service adviser should proactively apologize and explain why it takes over 1 week to get my vehicle looked at. Didn't happen. I expect my service adviser to keep a professional business like relationship with me. So, when asked what I'm doing when called on Saturday I'm taken back. I'm not your friend; I'm your client with normal expectations. When I asked for an explanation on why it took so long and reminded the service adviser that they said the vehicle should be looked at on the day I dropped it off, I was surprised to hear "I guess I'm a liar" coming from my service adviser. It will be hard to reuse Henna for service or buy another vehicle from Henna. I'll probably look into non-GM brands down the road. More

Thank you very much for your efficiency in your work, thank you for fixing my truck in record time and I apologize for behaving in that inappropriate way. Absolutely 5 stars to Randall Holder and the all thank you for fixing my truck in record time and I apologize for behaving in that inappropriate way. Absolutely 5 stars to Randall Holder and the all team in customer services at Henna chevrolet. More

I couldn’t be happier with the service department at Henna. Mark Wilson took care of a new set of wheels being installed on my car after they were delivered there. The shuttle service was excellent,I pi Henna. Mark Wilson took care of a new set of wheels being installed on my car after they were delivered there. The shuttle service was excellent,I picked up my vehicle the same day, and was able to pick up the old rims the next day that we’re neatly packaged for convenience! More

Love Our Henna Chevrolet Dealership My family absolutely love our local Henna Chevrolet staff from the sales team, service crew and the lending personnel. We are long time Henna Chevy o My family absolutely love our local Henna Chevrolet staff from the sales team, service crew and the lending personnel. We are long time Henna Chevy owners and will continue to pass it down, generation-to-generation!! More

Buddy was amazing and has great customer service I'm very satisfied with my new purchase thank you very much I will recommend to friends and family Jasmin satisfied with my new purchase thank you very much I will recommend to friends and family Jasmin More

Most pleasant car buying experience I have ever had! I received immediate contact from dealership regarding a used vehicle. Sales person was wonderful to work with. received immediate contact from dealership regarding a used vehicle. Sales person was wonderful to work with. More

Terrible service, no communication on my repair. Took my car in for an appointment at 8 am and they didn’t even look at it all day. To make things worse the sales guy didn’t answer the phone all day. Very f car in for an appointment at 8 am and they didn’t even look at it all day. To make things worse the sales guy didn’t answer the phone all day. Very frustrating experience. More

Stopped in for my first oil change and tire rotation since we purchased at Henna. Was greeted and a technician quickly performed the services and even completed a recall on the braking system. Will cont since we purchased at Henna. Was greeted and a technician quickly performed the services and even completed a recall on the braking system. Will continue to visit the service department. More

2nd time taking my truck in. 1st time was amazin service with service department but this time the man that i had was so bland no hello talks too you like a number 5 stars for customer service 1star for with service department but this time the man that i had was so bland no hello talks too you like a number 5 stars for customer service 1star for service man that helped me. More

Henna Chevrolet Customer service is excellent. Awesome and helpful. They're willing to work with you finding what you want and what fits your price range. Overall aw Customer service is excellent. Awesome and helpful. They're willing to work with you finding what you want and what fits your price range. Overall awesome. Thank you Mr. Tony Elfrez. More