Henna Chevrolet

Excellent Customer Service If I could give 100 stars to Henna I would. I was recently in a serious car crash in my brand new car. I took it to a shop that my insurance assured m If I could give 100 stars to Henna I would. I was recently in a serious car crash in my brand new car. I took it to a shop that my insurance assured me could handle all the repairs. A month after it being in the shop I finally got my car back. Immediately I noticed a weird grinding noise in the front end of the car. I told the shop and they brushed me off. My husband called the shop and they did the same thing. Their response was cars make noises. I drove my car to Henna for my first ever oil change and decided I’d bring it up to their service department. I was relieved when I saw Alvin would be checking me in. I knew he wouldn’t recognize me since he works with hundreds of people a day but I recognized him. He has been working with myself and my husband for the past 11 years we have been Henna customers. I told him about the noise and he said let’s jump in the car and see what’s going on. He didn’t question my concerns, it was a Friday so I know the schedule was full, but he took the time to listen to me. In seconds he confirms no your car shouldn’t be making this noise. I’ll have the guys do an initial check while they change your oil but we may need you to come back in. I said no problem. I came back for a scheduled appointment the following Monday and Randall checked in my car. He was polite and listened to me re-tell the story and got me in a rental with a minimal wait. He also took my car for a short test drive and reassured me that they could fix the issue. What I appreciated even more was that they put me in a Traverse. The exact car that I drive. Literally the service department bends over backwards to make you feel comfortable and at ease. Three hours later Randall gives me a call and they have found the issue. He gave me an estimate and my car was fixed within the SAME day. I picked up my car the next morning and was relieved to be back in a safe car. I can not say enough positive things about the entire team at Henna. They listen, they work hard, they are polite, and every single person goes out of their way to make the client happy. Dealers get a bad rep, but I will never go to another dealership or shop. Henna is hands down the best in Austin. More

I love Henna! I wouldn't buy anywhere else. Great customer service. They always take care of me and pay attention to detail. I've always purchased vehicles from H I wouldn't buy anywhere else. Great customer service. They always take care of me and pay attention to detail. I've always purchased vehicles from Henna and wouldn't go anywhere else. More

Great Service! I took my 2018 Traverse in for the first problem since I got it. The vehicle has been wonderful. But to make this worse, the problem was intermitten I took my 2018 Traverse in for the first problem since I got it. The vehicle has been wonderful. But to make this worse, the problem was intermittent. The service writer was great. He took the time to listen to my explanation and wrote up a good description for the mechanic who found and fixed it.. During my wait, drinking Henna coffee in the comfie waiting room, the service writer kept me well informed of each step in the repair process. Very nice. Why would I ever consider taking my Traverse anywhere else? By the way, I always go to Henna for oil changes and that has always worked out very well also. More

Above and beyond I have purchased many vehicles from different dealerships, but this experience was “Top Notch”. Tony Elfrez was my salesman and he was absolutely the I have purchased many vehicles from different dealerships, but this experience was “Top Notch”. Tony Elfrez was my salesman and he was absolutely the best! From the time I arrived, to driving off the lot, he was the most delightful and welcoming salesman I’ve ever dealt with. He was so knowledgeable and extremely understanding and patient. He understood my needs and circumstances and guided me through the entire process. We all know how dreadful spending half the day at a car lot can be, but I thoroughly enjoyed every minute due to Tony’s outgoing personality and his ability to deliver exceptional customer service. I can’t thank you enough Tony, You’re #1...~Monica Cherry More

Great!! I have purchased all my cars from henna since 2005 or 2006 and their saying that Henna Chevrolet stand by you. Is so True and they have stood by me w I have purchased all my cars from henna since 2005 or 2006 and their saying that Henna Chevrolet stand by you. Is so True and they have stood by me with my 2011 Cruze. As a single mom I truly appreciate it. Thanks Chevy Sincerely, Beatriz Flores More

a little disappointed I bought a 2019 vehicle pre-owner and it did not seem fair to me that they did not give me the key copy and the serial number of the key. I think th I bought a 2019 vehicle pre-owner and it did not seem fair to me that they did not give me the key copy and the serial number of the key. I think they should have found me a solution, and not just say the vehicle only has one key. Compre un vehículo 2019 usado no me pareció justo que no me entregaran la copia de la llave, ni el número de serial de la llave. pienso que debieron buscarme una solución, y no solo decirme el vehículo tiene solo una llave. More

Warranty work Wayne was great in assuring that the warranted/recall issues on our 2010 Traverse were taken care of in a timely manner. We were treated respectively Wayne was great in assuring that the warranted/recall issues on our 2010 Traverse were taken care of in a timely manner. We were treated respectively and appropriately. Thank you Henna! More

Very Impressed I was very impressed with Henna Chevrolet, especially the gentleman that helped us, Tony Elfrez. We didn't feel no pressure from him. We were given o I was very impressed with Henna Chevrolet, especially the gentleman that helped us, Tony Elfrez. We didn't feel no pressure from him. We were given options and it was our choice as to what we wanted to do. Everything he told us was right on the money. There were no hidden/fees or costs, we knew exactly what to expect. Mr. Elfrez was a straight shooter, very patient and helped us in our special situation. I would recommend anyone who is at Henna Chevrolet to find Tony Elfrez, because he will definitely treat you right. More

Best car buying experience Was helped by Carter who was very professional and helpful. I will tell all my friends that live in San Antonio Tx to take a drive and buy there next Was helped by Carter who was very professional and helpful. I will tell all my friends that live in San Antonio Tx to take a drive and buy there next car at Henna Chevrolet of Austin Tx More

New 2019 Silverado Excellent service and price! I flew from CA to Austin to purchase my first GM product. The price was amazing. Financing was a breeze and they got the Excellent service and price! I flew from CA to Austin to purchase my first GM product. The price was amazing. Financing was a breeze and they got the truck I wanted! More