Hennessy Buick GMC

My experience was great. I was there for my appt time. Filled out paperwork. Dropped my car off. Turned over keys, and received keys to the rental. I was headed back to work i I was there for my appt time. Filled out paperwork. Dropped my car off. Turned over keys, and received keys to the rental. I was headed back to work in less than 30 minutes. Informed of the status of vehicle and I gave them a time I would be able to pick it up. Got there on time and was out in less than 10 minutes. Express check out was Great!!! More

Service experience Mr. Bob Allen needs a little more training with customer service and follow up. The initial wait time was double the quoted wait time and he never cam Mr. Bob Allen needs a little more training with customer service and follow up. The initial wait time was double the quoted wait time and he never came to me with any follow ups. More

Awesome Our sales rep LaMicheal Wilkins was excellent, he listened to exactly what we wanted and delivered. We were only there for a couple of hours, and we w Our sales rep LaMicheal Wilkins was excellent, he listened to exactly what we wanted and delivered. We were only there for a couple of hours, and we were riding home with our new car. Also thank you Bret for finalizing our deal and making sure we got our lowest APR and our Gap coverage.This is why we gave them all 5 stars. More

High Customer Focus The Dealership was very customer service focused and took the needed time to explain all features of the vehicle and how it compared to competitors in The Dealership was very customer service focused and took the needed time to explain all features of the vehicle and how it compared to competitors in the same category. Mark Cooper was excellent to work with through the purchase process. I enjoyed most not being pressured by Sales to make an immediate deal on initial visit to test drive. I would highly recommend this Dealership. We are very happy with our new Mazda CX5! More

EXCEPTIONAL DEALERSHIP This dealership went above AND beyond the norm. U often hear horror stories about auto dealerships, I can attest 2 that, not so @ Hennessy!! Mr. John This dealership went above AND beyond the norm. U often hear horror stories about auto dealerships, I can attest 2 that, not so @ Hennessy!! Mr. Johnnie Anderson, sales consultant, & his superior (I apologize 2 him 4 4getting his name) were ever so gracious with me. I started out wanting (very badly) 1 specific vehicle but my finance would not finance it ;-( so after test driving a 2nd vehicle that I had made up n my mind 2 b excited about, Hennessy quite graciously decided 2 finance me 4 the vehicle of my choice AND @ a lower apr... listen 2 me pls, I am 1 who will complaine wen things aren't quite right & I am as equally a person who will sing ur praises wen things go well living a GIANT smile on my face!! Pls take it from me, wen u r ready 4 ur next vehicle, HENNESSY GMC n Morrow is the dealership u want 2 deal with. ;-) Ladies, don't b afraid 2 car shop @ Hennessy w/o a man by ur side, they WILL NOT take advantage of u, I went 2 Hennessy w/o a man, DIDN'T NEED 1!!! ;-) ;-) More

Not one of my better experiences I went three times to have the same tire repaired without success Therefore my forth visit was to another service center where the issue was diagnosed I went three times to have the same tire repaired without success Therefore my forth visit was to another service center where the issue was diagnosed and taken care of. I guess tires are not Hennessy’s area of expertise. I was disappointed since I like having my vehicle serviced there More

Very pleasant experience. I enjoyed seeing and listening to the laughter throughout the building. The employees seemed to have a close knit family. Our salesman Vernon Fraley w I enjoyed seeing and listening to the laughter throughout the building. The employees seemed to have a close knit family. Our salesman Vernon Fraley was wonderful. Went above and beyond to work with us on our budget. I would definitely recommend him to anyone. He genuinely seemed to care about any concerns or questions we had. More

Great Dealership! Friendly Staff! My experience at this dealership was great. The staff was so helpful and willing to answer all my questions while I was shopping for a car. They went My experience at this dealership was great. The staff was so helpful and willing to answer all my questions while I was shopping for a car. They went above and beyond to make my purchase easy. Terry in used cars was so friendly to me and my family. After purchasing the best vehicle for us she even called days after to check on us and make sure we were satisfied. More

Horrible customer service I went here to do a diagnostic was told it would be $137.80 Cynthia then came back and told me the wiring in my truck was outta tack and she didn’t re I went here to do a diagnostic was told it would be $137.80 Cynthia then came back and told me the wiring in my truck was outta tack and she didn’t recommend I drive it ,they would get me a Uber ,she told me my truck was throwing to many codes and they needed more time to look at it ,the price went up to $285.60 for a diagnostic test and she still couldn’t tell me what the codes were.when I went to pay I had no paperwork on what the diagnostic said ,when asked she told me oh sal never put it in the system.come to find out it was only the one code P0158 the same reason I brought it there !!!Them she had attitude because I queitoned it ,she has very poor customer service skills and then had a nerve to say a customer was lying about her condition of her vechile. I would not recommend this place at all !!!! More

Great Team I recently worked with Chris Brown, Bernard Hill and Rick Muhammad in buying a new vehicle. I received the best attention in helping me to find the ri I recently worked with Chris Brown, Bernard Hill and Rick Muhammad in buying a new vehicle. I received the best attention in helping me to find the right vehicle for my budget. There was no high pressure sales tactics. They gave me the information I needed and left me to decide my options. They could’ve sold a car to me that we all know was unaffordable for me (because I had eye candy) but they didn’t. The finance department helped me get a lower interest rate and a fantastic warranty. They are a team that can be trusted to do business in an honorable way. More