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Hennessy Cadillac

Duluth, GA

4.5
104 Reviews
As a proud member of the Hennessy Family and the first store to open its doors, Hennessy Cadillac has been dedicated to fostering lifelong client relationships by delivering unparalleled ownership experiences for decades. We are honored to be your premier destination for new and used Cadillac cars, SUVs, parts, service and more in Gwinnett County and the greater metro Atlanta area.
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3377 Satellite Blvd

Duluth, GA

30096

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Showing 104 reviews

February 23, 2023

There was no one in the service area when I arrived for my appointment so a guy told me to wait. I sat for a while and another guy that was already standing there finally asked me have I been helped. The s More

by Sweetie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter in the service department
Feb 24, 2023 -

Hennessy Cadillac responded

We're truly sorry to hear that we missed the mark on meeting your expectations during your recent service visit; no client should ever leave us feeling overlooked or underwhelmed. Our Management Team would appreciate the chance to address your concerns directly, but we are having trouble locating your record from this review alone. At your earliest convenience, please call 770.680.7000 to reach our Service Manager, Kevis Tanner. Sincerely, The Hennessy Cadillac Service Team

February 05, 2023

Everything was great, from the salesman(Reggie Batts) to the finance department to service department. More

by graysterling50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Batts
Feb 06, 2023 -

Hennessy Cadillac responded

Gray, we're delighted to hear that from your experience working with Reggie Batts in Sales to our Finance and Service Departments, you had a great experience recently. This is the Hennessy way. Congratulations; we look forward to serving you for years to come! Sincerely, The Hennessy Cadillac Team

February 04, 2023

After driving 3 hours with the promise a vehicle was being held for us, a woman came in before we could arrive, cried, and was sold the car.. they even allowed us to continue the journey, review our tra More

by wendy.moza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David
Feb 06, 2023 -

Hennessy Cadillac responded

Wendy, thank you for taking a moment to bring your experience to light. The experiences of our clients are very valuable to us, and we deeply regret to hear that yours led you to feel otherwise. Our General Manager would like the opportunity to address your concerns and provide further clarification. At your convenience, please call 941.483.0620 to reach Josh Jones. Sincerely, The Hennessy Cadillac Team

January 30, 2023

Everything was done as expected and on time. I was able to get an appointment when I needed. More

by Kgregor771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt cowert
Feb 01, 2023 -

Hennessy Cadillac responded

Thank you for leaving our Service Team 5 stars! We're pleased to hear that you had a satisfactory and timely service visit with us recently, and we look forward to serving you again down the road. Safe travels! Sincerely, The Hennessy Cadillac Team

January 26, 2023

Very professional. Reggie was great to work with and made sure every loose end was tied up before my arrival to the dealer as an out of state buyer. More

by asaadh0ssain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Batts
Jan 26, 2023 -

Hennessy Cadillac responded

Thank you for leaving us a 5-star rating! We're happy to hear that Reggie's dedicated assistance made for an excellent out-of-state purchase experience. Welcome to the Hennessy Family; we look forward to serving you for years to come! Sincerely, The Hennessy Cadillac Team

January 26, 2023

Great dealership. I’ve always had excellent follow through and service here. Everyone is very professional. My sales rep, David Bacchus was exceptional, very profes More

by tbrown730
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Bacchus
Jan 26, 2023 -

Hennessy Cadillac responded

We're truly pleased to hear that your most recent purchase from us held up as another excellent experience thanks to David Bacchus in particular. We will be sure to pass along your kind remarks about his service. Congratulations, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Cadillac Team

January 26, 2023

The dealership is absolutely beautiful! All of the staff we interacted with were friendly and polite. My salesman, Matthew Thorpe, was an absolute pleasure to work with! More

by Rhonda C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Thorpe
Jan 26, 2023 -

Hennessy Cadillac responded

Rhonda, thank you so much for taking a moment to leave Matthew Thorpe and the rest of our staff that you interacted with a glowing 5-star review. It is wonderful to hear that Matthew's pleasant and committed assistance made for a great purchase experience recently! We're happy to have you as part of our Hennessy Family. Sincerely, The Hennessy Cadillac Team

January 25, 2023

Incredible sales experience! ! I highly recommend Hennessy Cadillac. The entire team was awesome! They took great care of my automotive needs. More

by WCB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felicia Jones
Jan 26, 2023 -

Hennessy Cadillac responded

Thank you for taking the time to leave us this high recommendation! We look forward to serving you with great care for years to come. Sincerely, The Hennessy Cadillac Team

December 17, 2022

Wonderful experience. Salesman Roland Boughton was kind, professional, knowledgeable, and answered all of my questions, I bought a 2020 XT4 Sport and I’m absolutely thrill More

by lweaver
Recommend Dealer
Yes
Employees Worked With
Roland Boughton
Dec 19, 2022 -

Hennessy Cadillac responded

Thank you for taking a moment to leave Roland Boughton this wonderful recommendation! We're elated to hear that his kind, informative, and professional assistance made your recent purchase experience 5-star worthy. Enjoy being behind the wheel of your 2020 XT4 Sport! We look forward to serving you for years to come. Sincerely, The Hennessy Cadillac Team

December 16, 2022

Avoid this dealership at all costs! ! My wife just drove over an hour to test drive and buy an Escalade. She had a blank check in hand. I talked to Matthew Thorpe this morning and had ev More

by Blade75769
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Thorpe
Dec 19, 2022 -

Hennessy Cadillac responded

Thank you for taking a moment to bring your wife’s experience to our attention. We understand that all of our clients’ time is valuable; with that being said, we are unable to hold used vehicles. We certainly understand that low mileage vehicles are currently hard to come by, and we will continue to keep an eye out so that we have the opportunity to best serve your wife in the future. In the meantime, our team welcomes the chance to speak with you directly; please contact Josh Jones (General Manager) if any further concerns arise. Sincerely, The Hennessy Cadillac Team

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