Hennessy Ford Lincoln Atlanta

Sales negotiation was very pleasant, not sure if it's because they're trying to push "slow-selling" vehicles out?! After sale support has been virtually nonexistent! I have expressed interest in an F-150 because they're trying to push "slow-selling" vehicles out?! After sale support has been virtually nonexistent! I have expressed interest in an F-150 Lightning Lariat, we'll see what happens?!! More

Worst dealership I have ever come across. I am now waiting for 3 recalls to get serviced. I made an appointment for the first one and they still don't have the parts after 4 months, even th I am now waiting for 3 recalls to get serviced. I made an appointment for the first one and they still don't have the parts after 4 months, even though they took my car for a day to take care of the recall. Recall 2: Made an appointment, had my car for 1.5 days, I called to check status and they had not even started the work. Apparently, they gave the parts needed to someone else, didn't have more parts, and were just keeping my car. They no longer have access to those parts. Now, I just received a letter for a 3rd recall. I called to ask availability and they just pass me off to service and they don't return calls. Stay away from Hennessey!! I'm hoping another dealer will be worth the drive and actually get work done and do what they say they will do. More

I was thoroughly impressed with the service I was provided. The entire purchase was seamless, Lloyd made it seem so effortless. I was completely taken care of by Lloyd and the finance manager assigne provided. The entire purchase was seamless, Lloyd made it seem so effortless. I was completely taken care of by Lloyd and the finance manager assigned to my car deal. I literally cannot express enough how happy I am with my car and the overall experience . More

At first they wouldn't honor their out the door internet price, so I walked away. Somebody asked me to come back for the advertised price and I did. Therefore. I purchased the truck. price, so I walked away. Somebody asked me to come back for the advertised price and I did. Therefore. I purchased the truck. More

Thank you to Theo for getting me into a Lincoln Hybrid! It was a great suggestion. Thanks to Kreg for explaining the financials to me. I love the service I receive here. It was a great suggestion. Thanks to Kreg for explaining the financials to me. I love the service I receive here. More

Odd experience here. Sales was friendly and helpful at first, but the customer service went south around the time they learned I wasn't financing with the dealership. Coo Sales was friendly and helpful at first, but the customer service went south around the time they learned I wasn't financing with the dealership. Coordinating payment with the dealer was a complicated time-consuming process for my credit union and a big hassle for me. I've bought cars in the past where the payment process via credit union took 5 minutes. This one took an entire day. I'm happy with my new vehicle, but won't be buying here again. More

Hennessy Ford Lincoln Atlanta earned this one-star review. This is primarily a service department complaint tied to my daughter’s 2017 Ford Escape and repeated transmission failures. Since last spr review. This is primarily a service department complaint tied to my daughter’s 2017 Ford Escape and repeated transmission failures. Since last spring, we paid roughly $12,000 out of pocket connected to this situation, including repairs, deductibles/co-pays, and items the dealership claimed were not covered under the extended warranty they sold us. Every visit followed the same pattern: delayed diagnosis, poor communication, and a lack of urgency. The vehicle would sit while we chased basic status updates that should be provided without being asked. Calls went to voicemail. Messages were ignored. Escalations took days to get responses. Our original service manager is gone, and leadership used that as an excuse for what went wrong. The problems are systemic. Loaner/rental support was also a major issue. My daughter is a young adult trying to keep her job. For months, she had no vehicle while the dealership controlled the timeline and the authorization steps. The only time a loaner was finally provided was late November through February, roughly six months after the original problems started. The extended warranty experience was worse than useless. It was presented one way and worked another. Instead of simplifying repairs, it added friction and delay at every step. In the end, the warranty cancellation refunded us $0. They also pitched an “exchange” program, implying we could swap into another used vehicle and apply a cancelled-warranty credit to help offset the difference. Once we got into the numbers, there was zero negotiation and zero goodwill. The deals they presented effectively required about $10,000 more out of pocket, while treating the warranty “credit” like a future promise instead of a documented number on the buyer’s order. A specific example from our timeline: in late September and early October 2025, the Escape sat at the dealership with no meaningful communication for an extended period. After an escalation email, the Service Manager responded that they needed another key and had to tow the vehicle into a bay. Days of silence over a key and a tow is not acceptable. We ultimately sold the car to Hennessy and will never do business with them again. If you value communication, predictable timelines, and competent warranty support, I cannot recommend this dealership’s service operation. More

This dealership was very friendly and helpful while I was purchasing the vehicle, but stopped virtually all communication after the sale. I didn't realize until after delivery that the dealership has mismat purchasing the vehicle, but stopped virtually all communication after the sale. I didn't realize until after delivery that the dealership has mismatched the tires on an AWD vehicle (a big safety issue). When I spoke with the salesman, he told me multiples time that the used car manager would contact me. It's been almost two weeks now with no call. I tried to contact the General Manager about the issue, but he doesn't take phone calls (only e-mail communication). This dealership has a "Piece of Mind" motto but they haven't done anything after the sale to back that up. Be warned... More

Good day to the Hennessey Ford dealership! !! The reason for my most recent visit, was to inquire about the upgrade program. It would be my first upgrade. There was a slight misunderstanding !! The reason for my most recent visit, was to inquire about the upgrade program. It would be my first upgrade. There was a slight misunderstanding , initially, about the process, however, my sales representative, Mr. Theo Williams, along with , the finance manager, Mr. Kreg Simpson, were able to work well together, to accommodate me, within good reason. Theo honored his word, & Kreg helped make it happen!!! I left the dealership, with a new Ford Escape. This experience gave me the education that I needed, for future purchases with Hennessey Ford! I am thankful for the great customer service, as well as my new smart car!! More

Great experience buying a preowned car from Hennesay Ford. Great sales person Calvin and management staff. Easy to deal with and professional for the entire purchase. Ford. Great sales person Calvin and management staff. Easy to deal with and professional for the entire purchase. More