Hennessy Ford Lincoln Atlanta

Beware before purchasing a Lincoln! I have a 2019 Lincoln Nautilus that spent 4 months in the service department at Hennessy in 2023 for a transmission issue. 4 months after we receiv I have a 2019 Lincoln Nautilus that spent 4 months in the service department at Hennessy in 2023 for a transmission issue. 4 months after we received the car back the transmission functions worse and had a total power failure while my daughter was driving it. They have had the vehicle for 1 month (since Dec 18) and no action has been taken so far. I have reached out to Quincy requesting an action plan and timeline and he WILL NOT return the call! This needs to be expedited! 5 months of the past year Hennessy has had my car. Yes they gave me a loaner that can't leave the state and my daughter drives my Lincoln to college in another state so we have had to drive her and she is unable to get to seminars required. Lincoln offers no remedy, no compensation for the extra inconvenience or expense due to this issue. Since my car has not been touched in a month I am at least a month away from possibly having my car back. My service advisor is great and communicates with me but he isn't the person that can put together the action plan. This was my second Lincoln and I was looking at a third. This service has cost Lincoln/Ford any future business. More

If I could give 0 stars I would. Do not take your car here for service and certainly do not give them a chance to take advantage of you in the sales department. The staff is rude. Ka Do not take your car here for service and certainly do not give them a chance to take advantage of you in the sales department. The staff is rude. Karmen was my advisor. Management is even worse-- especially Quincy Mosley-- telling me to "call another dealership" or "rent a car" instead of providing alternate transportation while my car (a 2023 that is under warranty) needed to be left with them for at least 3 days. I even offered to wait for a loaner to be available. They will try to tell you this is a Ford policy. I promise it is not. It is unique to this dealership and undoubtedly calculated to help their bottom line v their customers. Profits over customers. Do yourself a favor, save the headache-- use another Ford dealership (there is one in Sandy Springs and Stone Mountain). More

From start to finish, my experience was challenging in purchasing my truck from HLFA. I was after a truck that isn't very common which brought me to this dealership even though I live a good 45 minutes No purchasing my truck from HLFA. I was after a truck that isn't very common which brought me to this dealership even though I live a good 45 minutes North. Initially, there was a part they said they were having an issue procuring which was unfortunate but didn't seem like there was much to do other than wait. We finally were able to sort everything out but that wasn't the end of it. Turns out they actually did have the 2nd key fob so I drove back down to get that but they don't have the key to the tonneau cover (add a to-do item to the list). Now here we are 5 weeks out from the date of my purchase and they haven't transferred the title for my truck so I had to go back to the tag office and get the temporary tag extended. While there I learned my truck being a 2021 also needs an emissions check before they can give me the new temp. tag - so add that to my list as well. I guess they dropped the ball in the Tag and Title department and doubt they are in compliance with required in O.C.G.A. § 40-3-33 here in GA but we will see what happens. It's funny too, while one vehicle and one unhappy Customer is of no concern I am sure, they evidently haven't learned some basics championed by Joe Girard in a book I read many years ago before getting into sales myself. The quality of care provided to Customers not just before the sale but after resonates well beyond that Customer - which he leveraged very well in giving out business cards to drive new sales. Here (and especially now that this has gone from an analog to a digital process) this also works the other way. I had a friend I told about my new truck ask me if he should look at HFLA for the new loaded, Platinum F-350 he wanted to buy. I conveyed my experience (and will continue to do so) so he went to another dealership. Mr. Girard's wisdom was that the average person knows about 200 people (roughly) and that how you perform for your Customers will ripple through those connections and to their connections etc. So the quality of Customer Service you provide can have a massive impact that you might not even be aware of. They should get back to basics and do better. More

If I could provide zero I would. Brought my 2018 F150 in three times for the same issue (electrical starting issue). I requested the electrical system be checked. First time I was to Brought my 2018 F150 in three times for the same issue (electrical starting issue). I requested the electrical system be checked. First time I was told there was no issue. Second time I was told it was the battery, purchased at battery at the advanced auto 2 blocks from the dealership. They pick up the battery I paid for and install in the truck. Same issue again makes no sense since the battery is less than 3 months old. Third time I bring it in I’m told it would take 48 hrs to diagnose…4 days later I’m told it’s my APIM that has drained and damaged my brand new battery. They then give me the pricing for replacement. I ask what’s the labor charge they tell me $800 in labor as the tech needs 4 hours to replace the part. This is where the fraud happens. Google apim replacement on a 2018 F150. It takes less than 15 mins to replace. 30 if you want to have a sandwich. 4 HOURS. This is outright fraud and deceptive business practices. I am told that they refuse to install the free replacement battery and that I have to purchase their battery. Because and I quote “we don’t get or install aftermarket batteries” expect they did both last time due to issues just like this. The service manager Quincy Mosley then goes to tell me they can charge whatever they want it’s up to customer to accept or decline. So he openly admitted that the standard operating practice is to routinely overcharge and defraud customers with false labor time. I 10000% will be filling a civil suit, contacting the attorney general, and contacting Ford’s corporate office because this is the type of dealership that harms not only the consumers of Georgia but the Ford brand overall. Terrible customer service. More

Brian was very easy to work with and very helpful. Wiould certainly recommend to my friends Wiould certainly recommend to my friends More

Had my truck for months. Failed to locate problem causing interior noise. Had to return multiple times and each time they claimed to have fixed it, but they did not. Finally Failed to locate problem causing interior noise. Had to return multiple times and each time they claimed to have fixed it, but they did not. Finally took matters into my own hands. Provided several TSB to account for the problem. They had truck for several more weeks. Never performed TSB procedure. Finally after 6+ months of having my truck I new they were too incompetent, lazy or defrauding Ford for warranty work. I picked the truck up, performed the TSB procedure in about 45 minutes and problem resolved. A $65K truck under warranty, a simple 45 minute repair that was well documented by Ford in several TSB and Hennesey failed to fix the problem. You tell me if you want them working on your vehicle? The level of either fraud or stupidity is mind boggling! More

I had Brian as my sale representative and he was amazing! He gave me everything I asked for and much more. Most importantly was patience with me! He gave me everything I asked for and much more. Most importantly was patience with me! More

Bill Plachter was our salesman. We had to order our new Fird Escape plug in hybrid. He kept us well informed on when it was coming. He was super nice and gave us a lesson on how to We had to order our new Fird Escape plug in hybrid. He kept us well informed on when it was coming. He was super nice and gave us a lesson on how to use the car and connect our phones. I would recommend this dealership More

They should get no stars! My elderly father (84 yes old) purchased a truck from this place over the phone. Drove 2.5 hours down to pick up the truck to find out they had accid My elderly father (84 yes old) purchased a truck from this place over the phone. Drove 2.5 hours down to pick up the truck to find out they had accidentally sold the truck to someone else. No call, warning or anything. Ridiculous. I consider this elder abuse! Don’t do business with these people, they have no integrity. More