Hennessy Ford Lincoln Atlanta
Atlanta, GA
Filter Reviews by Keyword
By Type
Showing 535 reviews
Great buying experience After doing all my research online and deciding exactly what I wanted, I contacted Hennessy Ford at 7:40pm through an add on Autotrader and/or carguru After doing all my research online and deciding exactly what I wanted, I contacted Hennessy Ford at 7:40pm through an add on Autotrader and/or carguru about a price for a 2018 F150 that was far better than the competitors nationwide. The sales agent, Bill Plachter, contacted me back prior to closing and let me know that truck was coming in that night. He had the truck cleaned up and ready for me to see after work the next evening along with all the records. Within an hour of arrival we had closed the deal. No pressure sales and the price with tax, title and fees was exactly what he stated on the phone. Without any pressure sales, I also chose a 4 year/60k mile extended warranty through Ford. Excellent experience. More
Thank you for handling my problem fast Jonathan I had a problem that wasn't getting resolved. In no time the manager contacted me and fixed the situation. Thank you Janathan for handling this. I had a problem that wasn't getting resolved. In no time the manager contacted me and fixed the situation. Thank you Janathan for handling this. More
Professional and Courteous We were treated well by everyone we encountered at Hennessy Ford throughout the used car buying process, especially Bill Plachter, our salesman. I wil We were treated well by everyone we encountered at Hennessy Ford throughout the used car buying process, especially Bill Plachter, our salesman. I will definitely be giving them a call when I am in the market again. More
Do NOT Use This Dealership for Service Be forewarned when dealing with the service department at Hennessy Ford Lincoln dealership. Sorry long post but it is necessary to describe the variou Be forewarned when dealing with the service department at Hennessy Ford Lincoln dealership. Sorry long post but it is necessary to describe the various ways they attempted to take advantage of us. We took our Escape in Monday for a problem with the ignition/starter that is all over the internet as a common issue. The only reason we took it to the dealer was because it also had some minor recalls so thought we would take care of it all. Tim, the service writer, called and quoted my husband, Bob, a price of more than $900 for the repair. We called around and found out that the average time for the repair was two hours and the part was less than $400 so $500 seemed a little high for labor. He called back and advised Tim of his findings and the price was dropped to $650 so we gave the OK to do the repairs. The car wasn't ready until Wednesday and when Tim called to advise us that it was ready he told Bob that the battery charge was low and did we want them to replace it for $179. You can find a battery for an Escape for less $120 so guess they were going to charge $59+ to put it in, uhh no thanks. I dropped him off to pick it up during rush hour only to receive a call from him that the service engine light was on, and when he went back in he was told there wasn't anyone there to look at it so he would have to leave it or come back in the morning. Bob opted to bring it back the next morning. After waiting 45 minutes he asked what the status was and was told that it was being checked out right now to which he replied how is that possible since it is parked right in front of a bay door. So they blatantly lied to his face. Finally after doing some flush that was necessary because the recall work was not done properly Bob left with his car again and went to an auto parts store to have the battery checked out. He was told the battery had a full charge so that was another lie he was told. This is why dealership service departments have a bad reputation and why we usually go to a local mechanic and have him do all repairs. More
Awesome Customer Service You can beat the customer service that you receive from the JR Ramos and Basil the finance manager. After having such a bad time with another Ford de You can beat the customer service that you receive from the JR Ramos and Basil the finance manager. After having such a bad time with another Ford dealership, I contacted Hennessy and talked to JR. I told him exactly what I was looking for and how much I could put down. We met with JR on a Saturday afternoon, and he took time showing me the cars that I wanted to see. And Basil, would work the numbers to see if they would work for my budget. Monday evening I got the car that I feel in love with, with a payment that I could afford. They both made me feel so good about car shopping again. And we will return. Thank you Hennessy Ford for employing such wonderful men. Everyone we met was wonderful to us. More
Breannah Matthews was so friendly! I brought my 2015 Ford Focus in for an oil change and transmission service. Breannah Matthews was my service advisor. She was knowledgeable, friendly, I brought my 2015 Ford Focus in for an oil change and transmission service. Breannah Matthews was my service advisor. She was knowledgeable, friendly, professional and extremely helpful!! She is definitely the most efficient service advisor I have ever had! Amber Mendez was also very helpful and coordinated my visit, so things went smoothly. My mechanics left my car cleaner than I gave it to them! They completed my repairs very quickly! I will definitely be back! More
Pleasantly surprised Ugh! Car shopping, such a hassle. High pressure salesmen, bait and switch, bringing the manager in to negotiate the price and close the deal, extra ch Ugh! Car shopping, such a hassle. High pressure salesmen, bait and switch, bringing the manager in to negotiate the price and close the deal, extra charges after the initial quote. Well not at Hennessy! From the moment we walked on the lot to driving off with our car was the easiest and best experience we ever had in purchasing a vehicle. Everyone was so friendly and Richie Smith, well I can't say enough good things about him. Such a pleasant young man! He made everything so easy! Answered everything with no pressure or surprises at the end. Both my husband and I were there but never once did he make me feel like "the husband makes the decisions". Even Basil in financing made everything quick and easy with no hidden fees before signing the contract. I will and I have highly recommended them to my friends. Kudos Hennessey to your employees! Thanks again Richie! Linda C. More
Smoothest auto transaction ever! The salesman, Gavin Harrison, was awesome. No pressure, and NO surprises. The finance guy, Basil Williams, had the paperwork completed in 15mins! No x The salesman, Gavin Harrison, was awesome. No pressure, and NO surprises. The finance guy, Basil Williams, had the paperwork completed in 15mins! No xxxx! 15mins! These guys and this place is GREAT! Check'em out, you'll be glad you did. More
"The best car buying experience ever" Dealing with Kelvin Kight and Dell Browning was the best car buying experience ever! I have been buying cars for the last 40 years of my life and thi Dealing with Kelvin Kight and Dell Browning was the best car buying experience ever! I have been buying cars for the last 40 years of my life and this was the best experience by far! I will refer all of my family and friends to this dealership. More
Terrance is the Man ! I've purchased cars in the pass that I sat at the dealerships hours...Terrance Estelle got me "IN and OUT" and the dealership was VERY BUSY!! I'm I've purchased cars in the pass that I sat at the dealerships hours...Terrance Estelle got me "IN and OUT" and the dealership was VERY BUSY!! I'm also pleased with his knowledge and kindness ! Go see Terrance and the team at Hennessy Ford ! More