Hennessy Ford Lincoln Atlanta

Unethical Dealership Our car wouldn't start about 6 months ago, so we had it towed to the dealer and they dropped in a new battery. Six months later it died again. Too Our car wouldn't start about 6 months ago, so we had it towed to the dealer and they dropped in a new battery. Six months later it died again. Took it back to the dealer and they said the battery was a bad battery and they replaced it. Now our GPS won't work and they want $362 to replace it....wait a minute...it worked before we brought it in and now WE have to pay to fix it. Service Manager said "I can see why your mad, but I can't help you".....REALLY? Do yourself a favor and find another dealership. These guys are completely unethical. More

Happy customer I’ve bought many vehicles over the the last 40 years. Walter Sanders was great. We built a great relationship. I’m going back to help my daughter se I’ve bought many vehicles over the the last 40 years. Walter Sanders was great. We built a great relationship. I’m going back to help my daughter select her next car/ SUV. More

Wonderful Dealership and Employees Nothing but good things to say about Hennessey Ford. I called and made an appointment with Bill Plachter to purchase a new F-150 and I've never had a Nothing but good things to say about Hennessey Ford. I called and made an appointment with Bill Plachter to purchase a new F-150 and I've never had a smoother car buying experience. Bill, and the rest of the employees, seemed to actually care about getting me what I wanted for a good deal. Everyone was very knowledgeable about the vehicles and financing. Highly recommend this dealership. Bill also went above and beyond when I realized I had left some personal belongings in the car I traded in, he responded to me in minutes and ensured he would personally mail me the belongings as soon as he could. More

Worst car service experience ever!!!! I brought my Ford Fusion in to check on a transmission issue on Thursday May 3rd. I asked how long the diagnostic would take and I was told 1 day may I brought my Ford Fusion in to check on a transmission issue on Thursday May 3rd. I asked how long the diagnostic would take and I was told 1 day maybe 2 at the most. I rented a car, since my car was out of warranty and my insurance did not cover it. I came by Saturday, and nothing was checked. I came by Monday and nothing was checked, and I was directed to speak with the dispatcher and stated my concerns on being told twice that the diagnostic should have been completed no later than Saturday. He stated that they would have have it completed by Tuesday. I asked if they could help with the rental car or diagnostic price and he said NO!!! When I came back the next day, they said they could fix it for $5600.00 It also stated that the car needed a rear cv axle for $805.00. I stated that the car has a book value of $4500.00 I also noticed that my new rear tire was extremely low which was not the case when I brought the car in. The tire got a nail in it there. I took the car to A.C. Delco in Doraville. They could fix the car for $3800.00 with a free cv axle. Be very careful when going into this dealership/con shop. By the way, this is the first negative review that I have ever given to a dealership.---Congratulations!!! More

Outstanding Experience This was my first domestic purchase in years, I was very skeptical and had many misunderstandings about the domestic versus the luxury purchase proces This was my first domestic purchase in years, I was very skeptical and had many misunderstandings about the domestic versus the luxury purchase process. There's no difference, the overall process is the same. My salesperson was no different than the Luxury salespeople, somewhat more pleasant and understanding. Bill Plachter, my salesperson made sure he understood what was important to me and made sure he understood why those things were important to me. For those two important reasons, I picked Bill over other Ford dealers. He put my needs and desires ahead of everything else. I will always send my friends and family members to Bill. More

New Ford Explorer I just recently purchased a new Ford Explorer from Hennessey. I had purchased a few Lexus vehicles over the years and this was my first Ford. I was ve I just recently purchased a new Ford Explorer from Hennessey. I had purchased a few Lexus vehicles over the years and this was my first Ford. I was very pleased with most all aspects of the purchase. The paperwork with Finance phase does need a bit of refining. But, overall, the sales team did a very nice job of helping select the Explorer and explain all the features of the vehicle. I would recommend them to friends. More

Used vehicle purchase and service on another car Recently, I was searching for a used vehicle to replace a vehicle I was selling. This would be a car I would drive a few times a week, and I had a s Recently, I was searching for a used vehicle to replace a vehicle I was selling. This would be a car I would drive a few times a week, and I had a specific type and style car in mind. Upon doing research, I came across the car I was looking for at a very competitive price. I made an appointment to come in and test drive the vehicle. JR Ramos was very professional, and made me feel at ease, and under no pressure. I was allowed not only to test drive the vehicle, but to also take it to my mechanic to verify it's usability. And after I had gotten to the dealership, I realized the car I drove there (a mustang) needed recall repairs. JR helped me set up an appointment while I was on my test drive, and even took my car to the repair shop for me. He seemed concerned with my satisfaction, and made the car purchase (and I actually dislike the purchase process in general) fairly pleasant. He even followed up to make sure I was satisfied with my new vehicle and the process of making the purchase. I've red some bad reviews on this dealership, but I never experienced any of the problems others noted. The only thing that kept me from rating everything a 5 was a slight issue with the service department (nothing major). More

What a great experience!! Bill P. was great!! Bill was extremely patience and informative as he spent multiple hours with me answering all of my questions as I make one of the Bill P. was great!! Bill was extremely patience and informative as he spent multiple hours with me answering all of my questions as I make one of the biggest purchase decisions of my life. Being new to Atlanta, I have definitely found my dealership. Thanks Bill!! More

Wonderful Experience We had a wonderful experience at Hennessy Ford. I found the exact pre-owned card I was looking for, called and spoke to Bill Plachter. Bill answered a We had a wonderful experience at Hennessy Ford. I found the exact pre-owned card I was looking for, called and spoke to Bill Plachter. Bill answered all our questions and helped us through a flawless car buying experience. The real kicker is we were in Dallas and the car in Atlanta. They held the car for us, had all the paper work ready (thanks Aaron), picked us up at the train station, and had us on the road in an hour. We highly recommend! More

Fraud, theft by deception Brought my truck in 03/18, 06/18 they charged me over $160 for check up. My truck wouldn't start. They claim my brakes, battery, tires were good. They Brought my truck in 03/18, 06/18 they charged me over $160 for check up. My truck wouldn't start. They claim my brakes, battery, tires were good. They did not move my truck into shop. I'm emailing Johnathan, who talked nonsense. And I'm emailing Sammy. I'm reporting them to auto consumer affairs and to the DMV. If they are doing this time, they are doing this to others. More