Hennessy Honda of Woodstock

Took extra key in to be programmed by them. Car worked great before then. What should’ve been a simple service turned out to be over a two hour ordeal.. the key we had programmed does not wor Car worked great before then. What should’ve been a simple service turned out to be over a two hour ordeal.. the key we had programmed does not work right nor does the original one we already had (which was working before service like it should) Car will not lock and unlock correctly. When we called to inquire they told us it was another problem and they could charge us for another service visit. If this was case - why were we not informed before leaving when service was originally completed for prgramming key?. What about standing behind the $200 service we just paid for and waited and waited on to be completed? Would not recommend this dealership. More

I recently started taking my 2019 Honda Accord Sport there since I was new to the area. My initial visit was pretty good and I had no problems. However, there was two recalls for my model and for WEEKS there since I was new to the area. My initial visit was pretty good and I had no problems. However, there was two recalls for my model and for WEEKS they called me about coming in and I do, in addition to getting an oil change and tire rotation. They recommended that i get a transmission flush as well, but i declined since they quoted me $400 for it. They give me a loaner which was super sweet, however when i received my car back, there was a random auto part in my backseat as well as a pack of gatorades that was in my was missing. In addition to all of that, on the same day i got my car back, it now stutters when i turn it on for the first time ( it wasn’t doing that prior to my service) and my tired were making a weird sound. Now, i would not be making this review if when i have tried to reach them, almost for a week now to notify them of what’s going on with my car they contacted me back. I have gotten the run around every single time i called. As i stated earlier, for WEEKS they called me asking me to come in for my recall and now suddenly i am unable to get a hold of them. Very disappointed. I’m not sure if this is something they do to all young women who come in for service but it’s unacceptable. Initially they were sweet and welcoming but not so much anymore. More

We bought our 2020 civic from here and outgrew it faster than planned. We had a good experience the first time, so of course we wanted to do repeat business. Needless to say it was a different experience. T than planned. We had a good experience the first time, so of course we wanted to do repeat business. Needless to say it was a different experience. The appraiser gave our car a value $2k less than the blue book, and they were not interested in our trade. The vehicle we wanted we had researched online. The SUV was much higher than the base MSRP we had seen online. We were also shocked that there were no discounts or sales, that the vehicle would be sold at the full $30k MSRP. As if that wasn’t bad enough, we were expected to roll our negative equity into the new vehicle. No one showed us used options or tried to work with us and our budget. Interestingly, prior to going to Honda, we gave the Kia dealership a try. We had never worked with them before, but they were more than willing to help us out by erasing the negative equity in the Honda and put us in something better. We decided to wait regardless but it definitely proved to my husband and I that repeat business doesn’t mean much to this dealership. They got us stuck in a car we over paid for because it’s a base model. We will continue to explore our options and hopefully find someone who wants our business and wants to work with our budget. Very disappointed with how the tables turned from our first experience to this one. More

Called to purchase a new vehicle because they have the color my wife wanted. I asked the price and the salesperson said I have to ask a manager. Why would you have to ask a manager? Because they add a color my wife wanted. I asked the price and the salesperson said I have to ask a manager. Why would you have to ask a manager? Because they add a surcharge over the MSRP. The vehicle was 5K more at this dealership over everyone else. I checked online and found the color my wife wanted elsewhere. Next week I will be driving 3 hours to buy a vehicle. I would not recommend anyone purchase from a dealership who tacks on additional prices when every other dealership is not. More

This dealership does not honor prices shown on their website, in fact the prices shown for a used car also has an addendum that is not shown in there documents. Called a sales person and spoke with the website, in fact the prices shown for a used car also has an addendum that is not shown in there documents. Called a sales person and spoke with them and set up a time met with them about the specific car then set down to do the deal and that is when the additional $2,500 plus was disclosed. This appears to be a bait and switch to get you in the door then to be told this is not the price for a used car. For this to be a large dealership it is surprising that this happens and is tolerated. I understand that car prices have increased, but treating customers unfairly should not be tolerated. I hope this is investigated by the authorities and also addressed by the owners of Hennessy. More

We walked in, ready to purchase an advertised used car. When it came time to buy, they brought me a price 6k over their advertised price. They added this ridiculous markup for a dash cam, window tint, and When it came time to buy, they brought me a price 6k over their advertised price. They added this ridiculous markup for a dash cam, window tint, and dealer fees. I agreed to pay the advertised price for the car, as well as their dealership fees, plus tax tag and title. They would not sell it to us “at this kind of discount”…what a joke! The sales guy had the nerve to tell us “all the other dealers do it too” when I said we would not be buying a car where thousands of dollars of unadvertised marked up fees were added. More

Never buy car from this place. Yesterday I tried to buy a honda CRV 2019 from hennessy honda of woodstock GA. online price is $26897. how much do you think it will cost me after Yesterday I tried to buy a honda CRV 2019 from hennessy honda of woodstock GA. online price is $26897. how much do you think it will cost me after tax and title. they said 34K. they want to add some device into that car that cost around $4000. ever after adding that device its 34K out the door price including price and title fee. then they added dealership fees into it. if you are a good bargainer then only go to this place and buy the car from here, otherwise don't go there. be safe. More

My new car purchase at Hennessy Honda was an easy and pleasant experience thanks to the excellent help from the sales staff. pleasant experience thanks to the excellent help from the sales staff. More

I have purchased 2 Odysseys at Hennessy Honda and was beyond happy I had talked with other dealers in town and some offered a "Fake upfront lower price but when it came time to purchase that deal wasn't beyond happy I had talked with other dealers in town and some offered a "Fake upfront lower price but when it came time to purchase that deal wasn't available. In both purchases It was nothing like I experienced with other dealers. No overpriced addon’s just a it was very straight forward price and purchase! Even the F & I dept was great! I have sent many of my customers over the years to Hennessy Honda of Woodstock and overall expierence from Jerry Goddard and his people have been beyond exemplary. They actually understand the term customer service and listening to what the customer wants. I initially learned about Hennessy Honda from a retired Honda employee that said that is where he and other go because of the entire culture that Jerry Goddard has fostered at Hennessy Honda of Woodstock and I must say I agree 100% . I am getting ready to purchase a new car and that is where I am going and my brother from North Carolina said he would buy from them as well. That says a lot. I also have 100% faith in Honda I have a 2005 Honda Odyssey EXL with 410,000 miles on it and it is still going strong. Ray More

Hennessy Honda is the place for you if you are looking to pay $8K plus over MSRP on a new vehicle and receive $6K less than other dealers on your trade. Ignore the MSRP Sticker on the car, because it is just pay $8K plus over MSRP on a new vehicle and receive $6K less than other dealers on your trade. Ignore the MSRP Sticker on the car, because it is just a conversation starter and doesn't even come near to the price they are going to charge you. Went in to trade in a vehicle for a new car. I felt disrespected when they brought the numbers out. Before looking at the truck I was trading in, they offered a range of $24K-$26K. After telling them the offer was a joke, they decided to carry it over to the used lot and have someone look at it over there. They came back with a $27,500 offer at which point I decided to leave since they were not going to come close to the actual trade-in value. I took the truck to CarMax and got an offer for $32K. Then, went back to Hennessy Honda, at which point they decided to offer me a whopping $38,400 and tried to justify the offer with the savings in taxes with the trade. The tax break would have still been $2600 less than if I just sold it to CarMax. So I told them to take the trade-in off and just give me the itemized breakout of the purchase. While sitting here waiting, I overheard another salesman telling a lady that other dealers say they will give the x number of dollars for a trade-in but when they bring it into them, they will find reasons to not give them that offer and she should just take what they offered her. The itemized breakout come out to be $12K over MSRP with taxes, tag included. I had to leave at that point. These people are only out to rip you off. The salesmen have no morals and will lie straight to your face. They are truly taking advantage of the market. More