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Hennessy Jaguar Land Rover Gwinnett

Duluth, GA

3.9
160 Reviews

3423 Old Norcross Road

Duluth, GA

30096

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Showing 160 reviews

February 13, 2024

The dealership makes promises they don’t keep. Communication is lacking between sales, general manager and service dept. registration of trade in and new used car was not handled properly. Receive More

by Cindyc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Names of employees I worked with are not listed
Feb 14, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for taking the time to bring your concerns to light, though we are very sorry to hear them. We aim to provide honest, excellent service at all times, and to hear that we fell so far short of your expectations is disheartening. We welcome the chance to connect with you about your experience and outstanding tag concerns as soon as possible. Please call 770.680.5000 to speak with our General Manager, RJ Crites, at your earliest convenience. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 09, 2024

Great dealership with top notch customer service. Thanks to Austin for staying on top of everything! More

by andreflemons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Feb 13, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Andre, we're always here to provide you with top notch service! Thank you for giving Austin a shout out and for choosing Hennessy Jaguar Land Rover Gwinnett.

February 08, 2024

Heather is awesome! Treat customers like they are her top priority. She is also very knowledgeable More

by bslocum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Feb 13, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We truly appreciate your feedback about Heather! Customers absolutely are her top priority, and her level of expertise shows; we will gladly pass along your high remarks. Thank you! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 08, 2024

. Dealer unable to fix in a timely manner . Ongoing problems with the car and maintenance More

by joseph.fleming.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan
Feb 14, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We're so sorry to hear about any ongoing issues with your vehicle and understand your frustration in this case. Our Service Manager (Dylan Phillips) is aware of your concerns and attempted to reach out yesterday afternoon. If you are not already in contact with Dylan/Management, please do not hesitate to return his call at your earliest convenience so that he may work with you toward a resolution. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

December 29, 2023

Great experience - prompt greeting and servicing with initial drive up. My Service Advisor Austin is excellent More

by cara.fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
Jan 03, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Cara, we're truly pleased to hear that Austin made your recent service experience with us an excellent one from start to end! We will gladly pass along your words of praise. Safe travels until we see you next! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

December 18, 2023

I was really satisfied with my purchase of a loaner defender with very low mileage. Dealing with them was fantastic and they made the process very easy, especially since I was in a lease that only BMW More

by tp23shop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip Kramer, Nathan Swanson , Cris O'Keefe
Dec 18, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for your positive review! We're thrilled to hear about your satisfaction with the purchase of a loaner Defender. Making the purchase process easy and seamless for our customers is our priority. Kip is an exceptional member of our team, and we're pleased he went above and beyond to facilitate your transition, securing you an extra $2000 in the process. We appreciate your business and look forward to serving you for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

September 04, 2023

This past March had the pleasure of working with Kip to purchase a 2023 Defender from the loaner program. He displayed a high level of professionalism and was always polite throughout the entire process, m More

by terryp23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip Cramer, Cris O'Keefe
Sep 06, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Terry, thank you for leaving us 5 stars! It is an honor to hear that Kip and the rest of our Sales Staff made your 2023 Defender purchase an excellent one thanks to his professionalism and kindness. This is the Hennessy way. We truly appreciate your recommendation and look forward to serving you for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

August 08, 2023

Since purchasing my Range Rover Sport, I have been working with Mark Murphy, and he is an absolute pleasure to work with. Extremely professional and thorough. It so refreshing to work with such a gr More

by Shea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphy
Aug 08, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Shea, we're ecstatic upon reading your 5-star feedback. It's great to hear that Mark Murphy has been a pleasure for you to work with ever since purchasing your Range Rover Sport; we will be sure to share your appreciation. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

August 01, 2023

Worst dealership experience I've ever had. The General Manager "RJ" is more like a typical used car salesman and has no customer service skills. When you're spending $125,000 on a vehicle you More

by jack.w.craig@outlook.com
Recommend Dealer
No
Employees Worked With
Rick Robbins, Mary Cromer
Aug 03, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Jack, we're terribly discouraged upon reading this feedback from you. We aim to deliver exceptional customer service from the top down, always, and we regret to hear that we fell short of your expectations recently. We truly hope that we can earn the opportunity to provide you with such service in the future. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

July 21, 2023

It was great to work with Kip at the Gwinnett dealership. Helped me work out a deal and about 2 hours later drove away in a new 2023 Range Rover SE. Beautiful car and great staff all around at the dealership More

by gibsonmichael777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip Cramer , Travis L Conely, CPFS
Jul 27, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Michael, we are over the moon after reading your 5-star feedback for Kip and the rest of our Sales Staff. It is wonderful to hear that you had a timely, exceptional purchase exprerience thanks in particular to Kip's efforts. Congratulations on your new 2023 Range Rover SE, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

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