"After one week a senior manager RJ agreed to address the..."
After one week a senior manager RJ agreed to address the AC problems with the 2017 Cadillac and provide a loaner vehicle while my new vehicle was being repaired. I am so appreciative and relieved that Hennessy Jaguar Rover is standing behind their sales! It turns out that Mary Cromer had notified the Service Department and they were probably in the process of responding. Please disregard last review.
"Purchased a used 2017 Cadillac CTS from this dealership...."
Purchased a used 2017 Cadillac CTS from this dealership. The AC stopped working on the way home from the dealership. Contacted the dealership, but received no consideration. I know you buy these vehicles "as is", but having expensive AC problems on the way home after just purchsing!!!
"Wish you could give zero stars! I bought my certified pre..."
Wish you could give zero stars! I bought my certified pre owns velar on May 29 2021. It had a few problems seen. I was promised they would all be taking care of. It’s now July 18 2021 my 1st carpayment is due. Guess how many issues have been fixed ZERO!
The first week I started calling them “oh the service department will reach out to you. I hear this multiple time because I called multiple times. 2 weeks in I call my salesman I explained to him that no ones has called I’ve left messages with both service and management to be called back with no return calls. I tell him at this point I’m just going to bring the car back that this is bad business and I no longer wish to deal with them. The salesman tells me I’m being ridiculous and that I’m lying he was right there when service called and spoke to me. I get to the dealership and they tell me oh we don’t have a return policy we can’t take the car back.
I speak with the GM Casey and he give me yet another empty promises.
(He tells me they have called me 21 times lol. You have called me 21x and I dont have not one missed call? Yeah ok.)
Bring the car back next Monday and I’ll have everything set up for your vehicle to be fixed and we will have a loaner car for you. I take off work and come back on the Monday we agreed to even texted him because he asked me to let him know when I was on my way. I get there no one from service even knows I’m coming. They do attempt to fix the situation but I need a loaner. The service manager finds me a discovery sport. I tell him I’m a K9 handler I need to be able to put my cage in it for work the truck is to small. His response take it or leave it! So I left it on my way out I hear one of the service guys say we don’t have all his part any ways. As I’m walking out the service manager says I will call you as soon as a bigger loaner comes in that was 2weeks ago crickets. I call the GM on the way out and tell him that they have wasted enough of my time at this point. I won’t be driving the vehicle back up here and that they now need to make the arrangements to have it picked up and fixed. It’s now July 17 my carpayment is and my tags are bad.
They had the finance manager reach out last week wanting to know if everything had been fixed. Why would he be reaching out to me? Maybe because we are both black and we can relate on a more personal level. He wants to have the car picked up on Saturday. It can’t be picked up on Saturday I work at the airport in a restricted area. A week goes by they wait until Saturday again to call and try to pick it up. Oh and just to add another slap in my face the car I traded in today hasn’t been paid off in full so now there trying to ruin my credit. No one seems to know the name of there boss or how to get a hold of them what a joke.
Stay far away from this place it’s all good until they get your money. I’m sure I would receive better treatment and service from a crooked buy here pay here place.
Employees Worked With