Hennessy Jaguar Land Rover of North Atlanta

Professional, uneventful, easy transaction! Purchased a preowned Mercedes Benz M Class in November 2017. Researched multiple cars online and indentified a clean low mileage car at JLR North Poi Purchased a preowned Mercedes Benz M Class in November 2017. Researched multiple cars online and indentified a clean low mileage car at JLR North Point. The test drive and insights of the sales team assisted me with my decission. Doug offered to seek financing and secured financing that was substantially lower than my lender (USAA). Great price, great interest rate, friendly professional staff all within less than two hours! Thank you Doug, Garland, Dean and JLR North Point! More

Car lease I had a great experience with my first car lease. Dean had a lot of patience to explain every detail of the process. He and his team were very helpful I had a great experience with my first car lease. Dean had a lot of patience to explain every detail of the process. He and his team were very helpful! I would definitely recommend them. More

Excellent and courtious response to questions. Fantastic experience. She took all time required to explain the programming features that resolved all issues. Very pleasant personality week fitted Fantastic experience. She took all time required to explain the programming features that resolved all issues. Very pleasant personality week fitted for the job. We will come back if needed. More

The Best Experience Being a long term loyal Jaguar Client, my F Pace S British Racing Green with all the bells and whistles possible was the first one in North America. H Being a long term loyal Jaguar Client, my F Pace S British Racing Green with all the bells and whistles possible was the first one in North America. Having experienced a few software glitches Jaguar Hennessy took immediate action in defining the issue, investigation, pursuing and closing which has resulted in my now being in a new 2018 F Pace. My personal thanks to Pam Babcock, Doug Martin, Pete Alvarez and Natalia Marrero. You guys are amazing, let me know when you have the 2019 and we’ll talk more. More

Happy Customer Sales to service is amazing! We have just purchased our 6th Land Rover! Working with Bill Sergeant as our salesman has been a true joy - he is profe Sales to service is amazing! We have just purchased our 6th Land Rover! Working with Bill Sergeant as our salesman has been a true joy - he is professional and knowledgeable and trustworthy. On our recent purchased we were thrilled to have receive the knowledge of Lupe Basilio - What an amazing asset she is to the Northpoint team. Her knowledge of the technical details of our new car was amazing - not only did she make us feel comfortable with the learning curve, but it was a true joy to be in her presence. Thank you Northpoint for going above and beyond ! More

Great dealership Best car buying experience ever. Professional and knowledgeable and personable Pam and Richard made buying our new vehicle very enjoyable. I highly Best car buying experience ever. Professional and knowledgeable and personable Pam and Richard made buying our new vehicle very enjoyable. I highly recommend this dealership. More

Constantly rude with refusal to accept responsibility I have been a service and sales customer of this dealership for over 10 years and the quality of service has continually declined. I dropped our Range I have been a service and sales customer of this dealership for over 10 years and the quality of service has continually declined. I dropped our Range Rover off for a routine oil change and brake replacement. When I returned, the car would not respond to the remote to lock or unlock. Victoria Cunningham was my advisor and demonstrated no product knowledge or interest in customer service up to that point. She continued by denying any chance they could have been responsible for this new symptom which appeared to be that the key had lost its programming. They key was approximately 1 year old because it was replaced during our previous service experience after being lost by the detailing department. Victoria told me that in order to re-program the key, all other keys needed to be present so I scheduled a time to return. My wife went by with the car and was appalled at how rude Victoria was in addressing her as well as the endless implication that we were trying to get them to fix something that was not their fault. Ultimately they were unable to fix the problem at all. In the process of checking our other two keys, they tore the slightly worn buttons off of them to expose the circuit boards. When she arrived, one of the older keys worked fine. When she left, that key was essentially destroyed and no longer working. The newer key worked in the fashion the worn one previously had. We asked how that had happened and she said that what we were saying was not possible and again implied we were being dishonest. After 6 Land Rover products this one may be our last, but for certain it is the last experience we will have with this inept and dishonest service department. My call to service manager Ben Davis was not returned. More

Dishonest My experience at this dealer was horrible. So, my Range Rover Sport was locked due to a remote fob failure, I had driven it earlier in the day with no My experience at this dealer was horrible. So, my Range Rover Sport was locked due to a remote fob failure, I had driven it earlier in the day with no problems. So I called the dealer and I asked what can I do to get the vehicle started without the remote. A parts dept person told me to use the metal shank of the remote to unlock of the door and then I can start the car without the remote so I did that and the alarm went off. I called again and another person told me that the car cannot be started that way and that I need to get it towed to the dealer so they can reset the alarm and program a new remote for me. So they instructed me to unhook the battery and bring the vehicle to them. I was shocked to realize that all of this was needed to start a car after a remote fob is dead, but I complied as I had no other choice. After towing the car to the dealer, the service advisor informed me that 3 hours of labor were required to "diagnose" the problem ( alarm goes off when you connect battery) and that the car needed to be there overnight. Again, with no other options available to me, I agreed. Fast forward a week and multiple emails to the service advisor, I was finally told that the car needs a new computer and that the repairs will cost $2,000. Outrage is an understatement. How could a fully functioning car with a bad fob need - all of a sudden - a $2000 repair? that is a mystery to me. I think whomever tried to reset the computer and program a new remote shorted out my computer then blamed it back on me , OR, the car doesn't need a computer and that the $2,000 was just a hustle. Either way, this dealer deserves a 1 star and may this review serve as a warning to all clients considering their services. More

Back to Back Made our fourth new Range Rover purchase from this dealer and could not be happier! They also gave us a lot of value for our trade ins compared to ot Made our fourth new Range Rover purchase from this dealer and could not be happier! They also gave us a lot of value for our trade ins compared to other dealerships! We will be back again! More

Friendly and not pushy I was looking at used Rang Rover sports, and was happy to work with Bill, he was friendly, informative an courteous throughout. Although I did not pu I was looking at used Rang Rover sports, and was happy to work with Bill, he was friendly, informative an courteous throughout. Although I did not purchase a Range Rover in the end, I recommend Bill. More