Hennessy Jaguar Land Rover of North Atlanta

In September of 2020 I purchased a Certified Pre Owned 2017 Land Rover Range Rover Sport from Hennessy in North Atlanta. I had the vehicle delivered to me in MS. Upon receiving the vehicle I immediately n 2017 Land Rover Range Rover Sport from Hennessy in North Atlanta. I had the vehicle delivered to me in MS. Upon receiving the vehicle I immediately noticed an audible squeak inside the cabin and that the front passenger strut would deflate and refill constantly. There was also an even louder rattle coming from the back passenger side over the rear wheel arch. I called Bluff City Land Rover in Memphis immediately and scheduled a service appointment. With COVID it took months before I could take it in for a repair. When I finally had them look at it they discovered the front passenger shock needed to be replaced and the rear passenger shock plate was cracked in HALF. There is no way this vehicle could of passed the 165-PT Inspection Land Rover requires to certify a vehicle. Air suspension is a checkpoint(Pt - 141) and there is even a checkpoint for Squeaks and Rattles(Pt- 152). The GM at Bluff City in Memphis said he's never seen anything like it. I contacted the GM( Zak Warner at Hennessy and he refuses to do anything stating there has been too much time and too many miles driven since I purchased the vehicle. What do time and mileage have to do with anything when the vehicle came in this condition and I called and reported the issues first thing? I've been forced to drive this vehicle in the state it's in while waiting for a service appointment. Land Rover does not cover these items under CPO warranty but they are required to be in working order for the vehicle to be certified and I am the first owner after it was certified. It's going to cost over $2800.00 to have both struts repaired. This is only the strut issue. When they delivered the car it only came with one key fob which had been super glued back together and in a way that made the buttons on the fob useless. I had to argue and argue with Micheal Pietrzak that it stated in the signed deal documents that it in fact had two key fobs. After finally admitting they couldn’t find the other one they said they would reimburse me after I ordered a new one. $600 later it took them 6 months to send a reimbursement check. The driver the vehicle was delivered with had a blow out from over loading his trailer with vehicles and when I told him the vehicle has to be delivered by it’s due date, he threatened to leave my vehicle on the side of the road, started making racist remarks and then proceeded to push my vehicle to the end of his haul and drop mine off last. Two days after it’s guaranteed delivery date. Vanessa McHale might just be one of the worst employees there. She was in charge of having my license plate transferred from my trade-in. She messed that up and never had it transferred so I ended up having to get a new tag myself after getting pulled over and paying a $200 expired tag ticket. Matt Kanfer is nothing but rude and professionally ill equipped to handle his job. Like the coward he is, he would not even return a single phone call of mine over the course of six months. I had to escalate it all the way over Matt’s head to Zac Warner which proved to be completely useless as well. They think because I am out of state and the deal has been done that this is out of sight and out of mind. Well that is not how you treat your customer base. Unless you prefer to do business with fraudulent, rude, liars I would highly recommend doing business elsewhere! I have owned many other luxury brands and this is single handily the absolute worst car buying experience of my life. This has all been reported and filed with the Atlanta BBB and the Attorney State General of Georgia. Awaiting resolution and reimbursement for the strut repairs... More

Charles , Roth and Vanessa took great care of me during my purchase . They were easy to deal with , listened to my needs and were able to get me through the buying process quickly my purchase . They were easy to deal with , listened to my needs and were able to get me through the buying process quickly More

My interaction with Sales was solid. The interaction with Mike from detailing was nothing short of horrible. It was not reflective of my expectations from Hennesey Jaguar Range Rover! Mike from detailing was nothing short of horrible. It was not reflective of my expectations from Hennesey Jaguar Range Rover! More

Always polite and courteous very hands on never have to get up and ask why or when the quality of people you have at this facility is what someone who only needs help without attitude or help without wond get up and ask why or when the quality of people you have at this facility is what someone who only needs help without attitude or help without wondering what the next step is in service concerning your vehicle thanks as always from my new purchase in august 2020 in sales continued to now car service with Warranty More

Scheduling was excellent and the quality of workmanship was perfect. Service representative Jermaine was the best! Totally satisfied with the service and overall customer experience. was perfect. Service representative Jermaine was the best! Totally satisfied with the service and overall customer experience. More

I just purchased my 3 rd care from Jaguar north point. My sales manager Brittany Pardella was very helpful and knowledgeable. I recommend her highly. sales manager Brittany Pardella was very helpful and knowledgeable. I recommend her highly. More

Pete Alvarez at Jaguar North Atlanta and his service team always provide great service for me the last 4 years. Communication is most important to me and I always know what is going on and they make sure I h always provide great service for me the last 4 years. Communication is most important to me and I always know what is going on and they make sure I have multiple options. More