Hennessy Lexus of Atlanta

I took my car here for an oil change and to address the check engine light. The service advisor called to inform me that my battery was the wrong size and that they found other issues. I agreed to the oil check engine light. The service advisor called to inform me that my battery was the wrong size and that they found other issues. I agreed to the oil change and sensor replacement. I was told they needed to keep my car overnight until a part arrived. The defective part was apparently replaced the next day. Since I couldn’t make it back to the service center before closing, I was told by a receptionist that they would leave my key with sales. When I picked up my car and left, everything seemed fine—until a few days later when I wanted to follow up with the auto parts store about the battery size. They confirmed the sizing was accurate for my year/make/model. When I opened the hood, I noticed that my battery’s insulator and hold-down were both missing. The service technician noted in their inspection video that another part was needed for the hold down to be effective. Upon learning this, I had planned to take care of it myself. However, when I checked my car, the entire battery was exposed, with no cover or protective components. This was never mentioned to me. An exposed battery could short-circuit, damage electrical components, or worse. It could have caused a short while I was driving, which is extremely concerning. I reached out to the service advisor about this, but he acted confused and didn’t seem to understand what I was referring to. I was asked to return to the dealer, and when I did, he looked under the hood, took a picture and claimed the service technician hadn’t done anything battery related to my vehicle. He had no explanation for why the battery was left exposed or who had removed the insulator and hold-down. While he offered to review security footage, I didn’t have time to wait. Considering the seriousness of this safety issue, the dealership should review the security footage to make it clear what happened. The resolution provided was that, since I have an aftermarket battery, I had to cover the cost of a new battery insulator and hold-down, which they offered to reinstall at no charge. It’s unacceptable that parts were removed without my knowledge, especially from what I thought was a reputable dealership. It’s a good idea to take pictures and videos of your car before any service, and if you’re planning to visit this dealer, I highly recommend doing so to protect yourself. More

Bought a 2023 for 47K vehicle. Had issues in first week. took it back to service, they pretended the could not ID the issue. Went to diff service provider, they identified the issu Had issues in first week. took it back to service, they pretended the could not ID the issue. Went to diff service provider, they identified the issue immediately and it cost be $2,500 more to repair. Hennessy Lexus refuses to cover it. The Hennessy Warranty and Used cars at this dealership are worthless. Was my 5th Hennessy purchase and last. Never again More

Purchase a Lexus RX 350 and the vehicle was delivered today to North Carolina and drove it less than 1 mi and second and third gear came out as long with reverse. So take my advice. Don't deal with these today to North Carolina and drove it less than 1 mi and second and third gear came out as long with reverse. So take my advice. Don't deal with these people. They will stick you in a heartbeat now I know why they wanted to sell me an extended warranty so bad. More

Excellent customer service from Kha Tran. My husband’s and my purchasing experience was totally online with Kha’s assistance and great video production skills. When my husband and I arrived My husband’s and my purchasing experience was totally online with Kha’s assistance and great video production skills. When my husband and I arrived to pick up our car, Kha greeted us and we we were delighted to find that all details were handled as expected. We just needed to sign papers and leave 🙂. He followed up with us the next day to ensure we made it home safely and are happy with our purchase. We are. I would highly recommend Kha Tran. More

I just made the mistake of buying off this dealership. They are definition of used car salesman taking advantage of woman. I went with my wife to buy her a 2024 RC350 F. I, the man in this relationship, h They are definition of used car salesman taking advantage of woman. I went with my wife to buy her a 2024 RC350 F. I, the man in this relationship, had an appointment the next ay and could no come back to finish up the next day. They claimed they could not hold a car a day with a deposit, lie. I was told not to worry that just send my wife back and they would just put it in her name. I have a 877 credit score and told them I could get a loan at 5.5% at my credit union and that I would not go over 6% I was assured numerous time not to worry credit would be no problem but that was the last thing they did.Lie. They got her for 6.5%. Hen they went for the kill, they sold my wife $9000 worth of maintenance and wheel insurance and more. Over $4000 for extended maintenance on the best made car on the market. Fortunately I was able to cancel the $9000k worth of xx and I’ll go to my CU in a couple days and pay it off. I only hope that allot of people read this and don’t by a car here. . They are liars and old school used car sales people. I have bought several Porsches for their dealership and will let them know of my disappointment. Funny part I’m buying a RC F for myself but it will not be from this dealer. More

Every one at Hennessy Lexus kept me informed about my Lexus and the Customer Service was Amazing. Juanita Lexus and the Customer Service was Amazing. Juanita More