Hennessy Lexus of Atlanta

It's more than just a car" My experience with Hennessy Lexus has been such a positive one, from the purchase through the routine servicing, I am convinced i'll soon be trading u My experience with Hennessy Lexus has been such a positive one, from the purchase through the routine servicing, I am convinced i'll soon be trading up my vehicle for another Hennessy Lexus. Tim Halleron in the service department consistently does exactly what he says he and his team say they are going to do, and in the time they quote. Further, I find myself always walking away feeling like the team only charged me for things needed to keep the car running smoothly, while not missing anything. I appreciate the integrity. More

Very satisfied! Recently purchased a pre-owned (2013) ES 350 Lexus. Klaus Lenhard, the Sales Consultant who assisted me was very helpful,. professional, and and mad Recently purchased a pre-owned (2013) ES 350 Lexus. Klaus Lenhard, the Sales Consultant who assisted me was very helpful,. professional, and and made the whole experience very satisfying. Couldn't help but notice the "family" feeling among the Hennessey employees and was treated as such throughout the entire process. Will definitely recommend Hennessey Lexus to anyone and will share my story of a satisfied customer to all. Bob Charmoli More

Service with a smile and a hug! I love coming to Hennessey Lexus to have my car serviced. The experience is always a positive one because the employees are friendly and helpful. My s I love coming to Hennessey Lexus to have my car serviced. The experience is always a positive one because the employees are friendly and helpful. My service consultant, Tony Childers, is a beautiful blend of professionalism, warmth, and generosity of spirit. He has my back, and I trust that he has my best interest at heart. A few days ago, he went to bat for me. I took my car in on a Thursday for an oil change and a full inspection, as my warranty was expiring on Monday. The car checked out well. However, on Saturday, the lock mechanism malfunctioned. If the service department had been open , the needed part/labor would have been covered under warranty. When I brought the car in Monday morning, my warranty had just expired. However, Tony explained my situation to the powers that be, and....I am happy to report, that the warranty representative agreed to cover the expenses for the replacement part. I am so grateful to be part of the Lexus community where excellence is a standard! Joy Goodman More

Over The Top Experience Hennessey Lexus has proven to be Number One for shopping for a new car or a used Lexus. King Hardy was extremely professional, and displayed over the Hennessey Lexus has proven to be Number One for shopping for a new car or a used Lexus. King Hardy was extremely professional, and displayed over the top expertise in his profession. I would definitely refer him to my friends in the future. He cares about his customers and goes beyond the norm to make sure your experience is one to remember. The dealership /showroom is beautiful and everyone is so friendly. Way to Go Hennessy Lexus. You Rock! More

time sensitive I put my car in for a 5000 mile oil change and it was done very professional and fast I was very pleased with the service even with the detailing of I put my car in for a 5000 mile oil change and it was done very professional and fast I was very pleased with the service even with the detailing of my car, More

Values customers! Unlike many companies these days, Hennessy Lexus cares about customers and has built their sales model around them. From shopping for a new car to se Unlike many companies these days, Hennessy Lexus cares about customers and has built their sales model around them. From shopping for a new car to service, every employee shows that they care. In addition, they are genuinely interested in the service they are providing. Any time I have had a question or a change, it is dealt with immediately. I highly recommend Hennessy Lexus. More

Remote Restart Dissatisfaction My husband purchased remote start for my 2013 RX350 as a Christmas gift. When I went to pick up my car, no one even bothered to show me how to work t My husband purchased remote start for my 2013 RX350 as a Christmas gift. When I went to pick up my car, no one even bothered to show me how to work the remote start. I had to ask for assistance and the person I located could not get it to work either. After getting my service advisor, David Levitt, and the Service Manager, they were able to figure it out. Not only is there an 8 second (instructions say 3 seconds ) lag to start the car but when I opened the door to get in and leave, the car shut off. I was not informed in advance that the remote start will start the car but turn it off once the door is opened. In my opinion, that is product default, a waste of car resources, and should be addressed. A family member of mine has a GMC Acadia with remote start (not an after-market product) and if the key is present when entering the vehicle, it does NOT turn off. I am appalled that GMC has a more superior product than Lexus and I will most certainly rethink my next vehicle purchase when choosing Lexus again. I also noticed that the service tech who worked on my car got a grease finger print mark on the light grey interior. I called and left a voice message for David Levitt to call me and he never returned my call. About a week later, Linda Dickerson called me to follow up on my visit and I informed her of all of this. To my surprise, that was a month ago with no response from her or David. I truly expect better service from a dealer who sells a luxury vehicle. My overall dissatisfaction is not just with the service I received from Hennessy Lexus of Atlanta but also with the quality of the Lexus remote start product. It seems illogical that inferior vehicle brands and after-market remote start products are superior to LEXUS. More

Excellent dealership - great folks! We have now bought 4 cars from Chip Whatley at Hennessey Lexus. He is by far the best car salesperson in the US! He is fair, efficient, friendly and We have now bought 4 cars from Chip Whatley at Hennessey Lexus. He is by far the best car salesperson in the US! He is fair, efficient, friendly and truly cares for his customers! Mike Hudgens made the financial part of it painless, friendly and efficient! More