Hennessy Lexus of Atlanta

I had a few bad experiences at the dealership working with some of the sales managers. However, I guess the third time is a charm. Chip was the third manager assigned to me and he was spot on. If it were with some of the sales managers. However, I guess the third time is a charm. Chip was the third manager assigned to me and he was spot on. If it weren’t for him I would have ended up at another Lexus dealership. If I had not had the challenges that I experienced with the other two sales managers and my experience was only with Chip, I would have been able to give all 5's. More

This was the best car buying experience I've ever had. Don Bonura exceeded my expectation and made it effortless. I had bad eperience with another lexus dealership and was almost turned off from Lexus, bu Don Bonura exceeded my expectation and made it effortless. I had bad eperience with another lexus dealership and was almost turned off from Lexus, but I'm glad that after researching online, I read great reviews on this dealership and the go to person is Don Bonura. He's extremely professional, courteous, respects your time and condition(I was very pregnant with 2 toddlers under 3). He's not like other sales people that try to take advantage of you or sell you what you don't need. He and his manager took the trouble to find in the area the interior and exterior color I wanted. They went over and beyond my expectations. We settled on a great price, and my husband and I are happy owners of a lexus 460GX. We hope to return in future to this dealership and buy our next lexus :) More

My wife and I walked in looking for a preowned replacement for our 2004 Acura RL 3.5. We had been leasing and buying new Acuras since 1993 and had been very happy with them. This time, we decided replacement for our 2004 Acura RL 3.5. We had been leasing and buying new Acuras since 1993 and had been very happy with them. This time, we decided to go the preowned route. In spite of being biased toward Acura, we were so impressed with the friendliness, the knowledge, and profession demeanor, we looked hard at the Lexus. They had a 2009 ES 350 that exactly fit our need. They made us a good offer and were very accommodating to add a couple of add-on's that we wanted. So now we own a Lexus. John Kerr More

My Sales Rep, Chip Whatley was outstanding to work with. He was very through and explained things about my new car fully. He went the "extra mile" and got me a very fair trade-in for my 2004 Lexus which ha He was very through and explained things about my new car fully. He went the "extra mile" and got me a very fair trade-in for my 2004 Lexus which had some horrible damage on a side panel due to a run-in with a metal mailbox! He has been excellent in follow-up with questions I have had. More

Absolutely no pressure. Very friendly staff. They do a great job of actually getting to know you as a person rather than treating you just as a customer. The environment in the dealership is top notch. great job of actually getting to know you as a person rather than treating you just as a customer. The environment in the dealership is top notch. Probably the most enjoyable car buying experience in which I've ever participated. More

Don Bonura was absolutely outstanding to work with on the purchase of our new Lexus. He listened to what we wanted, explained various options thoroughly, offered other incentives that help me make my decisio purchase of our new Lexus. He listened to what we wanted, explained various options thoroughly, offered other incentives that help me make my decision. He was friendly, professional and made our purchase a pleasure! I had work with Don at a previous job and I knew Don had high inter-work standards and trust his integrity and character. He is a huge asset to Lexus and Hennessey. Don does an excellent "drive out" tutorial on the new cars and is always available for any follow up questions. My daughter also bought a used Lexus for Don and he was very professional and made sure she got an excellent car for the money. The Hennessy Lexus dealership is beautiful and a pleasant dealership to visit. More

Chip made the buying experience very easy without the typical high-pressure techniques that I've experienced at other dealerships. Chip offered a very fair price in his initial email reply to my invento typical high-pressure techniques that I've experienced at other dealerships. Chip offered a very fair price in his initial email reply to my inventory inquiry, whereas a competing dealership offered a much higher price for an identical vehicle. After arriving for my test drive and observing that I may be trading a competitor's car, Chip let me know there was an additional Lexus promotional discount he could use on top of his already great price. Chip answered all of my questions and when he didn't know an answer, he said he would get back to me, rather than making up an answer. The only point during the process where I felt typical dealer pressure was in dealing with the finance group where they really pushed the extended warranty and played up the potential for costly electrical failures (I'm buying a Lexus, not a Chrysler). I understand that the finance person likely receives compensation for up-selling such coverage, but after I say "no" I don't want to be questioned on my motives nor made to feel as if the car is going to fall apart without the coverage. Despite my 40% down payment and repeated statements that I felt comfortable paying for repairs outside of the warranty period, the finance person kept acting as-if cost was my reason for declining additional coverage. Chip explained later that coverage can be purchased any time during the initial factory warranty period if desired; this was never brought up in finance. Overall I had a great experience shopping at Hennessy and I would highly recommend Chip. However, if you will be financing your purchase, keep in mind you will have to put up with some pressure and mind tricks. More

I purchased a new 2006 LS430 from Don. He has stayed in touch over the years since, so when I was ready to trade a 2001 LS 430 I called him. After comparing prices and Dealers I went back to Don and the P touch over the years since, so when I was ready to trade a 2001 LS 430 I called him. After comparing prices and Dealers I went back to Don and the Peachtree Ind store of Hennesy. Don went over all aspects of driving the RX350 with my wife and I. I look forward to enjoying the new RX350. More

It was a pleasure to work with Ilya for a second time! He made the process as easy as possible. He is professional and honest and I would recommend him to everyone. made the process as easy as possible. He is professional and honest and I would recommend him to everyone. More

I've purchased four cars from this team and each time has been an excellent experience. Whenever there has been a problem (and that's rare), Mark has stepped up and provided multiple solutions with tremendo been an excellent experience. Whenever there has been a problem (and that's rare), Mark has stepped up and provided multiple solutions with tremendous advice and guidance. I'd never had a "Raving Fan" customer service experience and wondered if that was just a fictional concept used to sell a good book. The last place I would have expected to find one is in a car dealership. These guys are really a step above and ahead of the pack and I really appreciate it. This team has made me a customer for life. More