Hennessy Lexus of Atlanta

I took my car here for an oil change and to address the check engine light. The service advisor called to inform me that my battery was the wrong size and that they found other issues. I agreed to the oil check engine light. The service advisor called to inform me that my battery was the wrong size and that they found other issues. I agreed to the oil change and sensor replacement. I was told they needed to keep my car overnight until a part arrived. The defective part was apparently replaced the next day. Since I couldn’t make it back to the service center before closing, I was told by a receptionist that they would leave my key with sales. When I picked up my car and left, everything seemed fine—until a few days later when I wanted to follow up with the auto parts store about the battery size. They confirmed the sizing was accurate for my year/make/model. When I opened the hood, I noticed that my battery’s insulator and hold-down were both missing. The service technician noted in their inspection video that another part was needed for the hold down to be effective. Upon learning this, I had planned to take care of it myself. However, when I checked my car, the entire battery was exposed, with no cover or protective components. This was never mentioned to me. An exposed battery could short-circuit, damage electrical components, or worse. It could have caused a short while I was driving, which is extremely concerning. I reached out to the service advisor about this, but he acted confused and didn’t seem to understand what I was referring to. I was asked to return to the dealer, and when I did, he looked under the hood, took a picture and claimed the service technician hadn’t done anything battery related to my vehicle. He had no explanation for why the battery was left exposed or who had removed the insulator and hold-down. While he offered to review security footage, I didn’t have time to wait. Considering the seriousness of this safety issue, the dealership should review the security footage to make it clear what happened. The resolution provided was that, since I have an aftermarket battery, I had to cover the cost of a new battery insulator and hold-down, which they offered to reinstall at no charge. It’s unacceptable that parts were removed without my knowledge, especially from what I thought was a reputable dealership. It’s a good idea to take pictures and videos of your car before any service, and if you’re planning to visit this dealer, I highly recommend doing so to protect yourself. More

Every one at Hennessy Lexus kept me informed about my Lexus and the Customer Service was Amazing. Juanita Lexus and the Customer Service was Amazing. Juanita More

I have been a customer of Hennessy for over twenty years. Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive! Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive! More

Ryan Bush is the best service advisor there. Always makes sure my car is taken care of even if I have to come in without an appointment. Thank you! Always makes sure my car is taken care of even if I have to come in without an appointment. Thank you! More

Polite, quick service, nice showroom/waiting area, same service advisor is nice even when mundane oil change is performed, plenty of staff on hand service advisor is nice even when mundane oil change is performed, plenty of staff on hand More

Great work. Lexus always has a great service. Thank you. I really appreciate your help for so many years. Lexus always has a great service. Thank you. I really appreciate your help for so many years. More

Prompt and excellent service from Tim Hollaran, Detailed review of the car service and prompt response to any questions. review of the car service and prompt response to any questions. More

Ryan Bush our service provider is always very kind and treats us very special. He takes time to talk with us and ask us if we have any concerns about our car. He greets us as if we are important and we treats us very special. He takes time to talk with us and ask us if we have any concerns about our car. He greets us as if we are important and we feel like family!!! More

Great service. Ron is always very helpful and courteous. They offer a loaner car which is very convenient. Ron is always very helpful and courteous. They offer a loaner car which is very convenient. More

Attentive, accommodating, professional, knowledgeable. That is how I would describe henessy lexus and my service consultant, Jorge. That is how I would describe henessy lexus and my service consultant, Jorge. More