Hennessy Mazda

We had a great experience! We were relieved to have a female sales person and Cynthia was awesome! She's knowledgeable and easy going. We recently purchased from another dealership and this experience f female sales person and Cynthia was awesome! She's knowledgeable and easy going. We recently purchased from another dealership and this experience far exceeds it! Vernon in finance was also very professional, efficient and friendly. More

A wonderful experience buying my car my salesman Aaron was patient and helpful in answering all my questions and making sure I I knew how operate my automobile. was patient and helpful in answering all my questions and making sure I I knew how operate my automobile. More

POOR CUSTOMER SERVICE- my second CX-9 -June 11-2020 For the past three years we have been taking my CX9 religiously to be serviced at this dealer without a problem. However, the dealer hired a lady that For the past three years we have been taking my CX9 religiously to be serviced at this dealer without a problem. However, the dealer hired a lady that has been very disrespectful and aggressive with all of us. Hence, we simply avoid dealing with her! I took my CX9 for service yesterday, June 11-2020 because there was a loud noise inside the cabin when turning and additionally, there was also water leakage into passenger's side. Yesterday, all service agents were busy but her.... .....and we had no choice but to talk to her and she did it again!! Considering this is not the first time she behaves like that with us, I decided to take this unacceptable situation to the manager of the dealership, not to the service manager, basically because it was NOT A VEHICLE ISSUE but a customer service issue. While proceeding towards the front desk to ask for the manager, I was approached by a lady, another employee, who prevented me from speaking to the general manager and took me to talk the service manager, Mr. Raymond. The service manager never looked at my face, he heard my complaint looking at some papers he had in his desk and only asked what was the problem with the vehicle and my name...... I am very frustrated with the way we have been treated by this lady and by the service manager as well. At this point it makes me wonder whether this is some sort of discrimination we are facing with this people, considering is it NOT THE FIRST TIME we face this disrespectful and rude situation with me and members of my family. On the other hand, the following customer service representatives, JON BARLOW and ARLYN MONGE who witnessed the substandard, mediocre, poor customer service given to us by that lady, promptly acted and diffused the situation by treating us courteously and respectfully providing the customer service we DESERVE and are PAYING FOR. More

This place is the worst. The salesman lied from day one and continues to lie. I saw a car on the lot and had it inspected. Gave the inspection sheet to him and he wrote up a we owe slip. I said I wanted th and continues to lie. I saw a car on the lot and had it inspected. Gave the inspection sheet to him and he wrote up a we owe slip. I said I wanted the repairs done before I bought the car. The liar named Keith Baker told me the repairs were done before I bought the car. When I bought the car, the only paperwork he gave me was the purchase agreement and 2 car fax reports. Two weeks later, the problem persist and Mr Baker says, let's schedule your repairs. They fixed the minor problem but didn't do anything to the major issue. I constantly called and was brushed off. It took months for him to provide me with any service records and conveniently couldn't find the we owe slip. Because the major issue was never fixed, I ended up on the side of the road and it cost me over $1000 to fix. When I finally got the we owe slip it was clearly doctored. The major issue was scratched out and the date on the slip doesn't coincide with the date of the inspection. I had previously spoken with the GM and he told me that they agreed to fix both issues but now, they claim no liability. Beware of the shady sales tactics cause once you buy from them, they get forgetful, can't find anything and don't have time for you cause they're always with another client. More

My family has bought 9 cars with Hennessy now since 2002. We have always been treated like family and always walk out feeling like the salesperson got us the best deal. I’ll We have always been treated like family and always walk out feeling like the salesperson got us the best deal. I’ll More