Henry Brown Buick GMC

My first Service Experience I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly fou I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly found out and I was asked to wait just a couple of minutes. Raul then came out a few minutes later and I was on my way. The entire Heny Brown team is most professional, very knowledgeable and courteous! I was quoted an hour to an hour and 15 mins and was out of there in an hour and 5 minutes. Great job! I look forward to my next service appointment! More

Best place to ever buy a vehicle! I have always had the best experiences purchasing vehicles from this dealership. From the purchase to the service a 5 star rating always! Thanks Ben I have always had the best experiences purchasing vehicles from this dealership. From the purchase to the service a 5 star rating always! Thanks Ben More

Will recomend to my friends Everyone was more then helpful. I got my 2017 Buick Encore from Ben Brown the experience was the easiest car purchase or trade in I have ever had ,fro Everyone was more then helpful. I got my 2017 Buick Encore from Ben Brown the experience was the easiest car purchase or trade in I have ever had ,from Ben Whom I purchased from to Todd who did all the paper work and even programmed my cell phone for me ,Don't know his last name but I also got a lot of questions answered by a really nice young called Anthony he couldn't have done anymore .All over a wonderful experience ,Thanks again Annie More

Henry Brown GMC is AWESOME!!!! We had a great experience!!! We worked with Tim Russell and he was AMAZING to work with!!!!! He wasn't pushy at all, he listened to our needs and wants and worked with us to get We worked with Tim Russell and he was AMAZING to work with!!!!! He wasn't pushy at all, he listened to our needs and wants and worked with us to get where we needed to be, to get the car we wanted. He was so nice and attentive. He made my husband and I feel very comfortable and if we wanted to take our time, he was always there when we needed him. I would highly recommend this dealership as well as working with Tim Russell. Thank you Henry Brown GMC and Tim Russell!!!!! We appreciate everything you did for us and we absolutely love our new car!!!!! More

great buying experience!!! Tim was fantastic to work with. When it was time for me to buy a new car I had anxiety. Tim helped me with the process and took all of my anxiety away Tim was fantastic to work with. When it was time for me to buy a new car I had anxiety. Tim helped me with the process and took all of my anxiety away. I simply told him what I was interested in and how much I wanted to spend. He found the perfect car for me. I love my new Encore. Thank you Tim!!! More

Excellent/Friendly Service As always, good and professional service by Mike Meade. This was a recall issue, and he put our vehicle into service within 8 minutes of my arrival. M As always, good and professional service by Mike Meade. This was a recall issue, and he put our vehicle into service within 8 minutes of my arrival. Mike has always given us confidence in his abilities as a service adviser. He understands our issues/vehicle problems and always seems to ask the right questions to get to the heart of the 'ailment', and diagnose the the problem. Always friendly with his customers. More

Used car lot attitude with a fancy store front. Dealership is a joke. They pride themselves on telling you they're a family owned business but it's not run like a good hearted mom and pop business. Dealership is a joke. They pride themselves on telling you they're a family owned business but it's not run like a good hearted mom and pop business. They salesman shook my hand, signed paper and agreed on a monthly financial term rate and monthly payment. Then after 45 mini of waiting, I go back to the finance department and get introduced to an elderly lady. She was very snooty and proceeded to insist that I was fabricating my interest rate that I had on my current vehicle through mechanics bank of California. Then she was snooty about that she had never heard of mechanics bank and then when I told her it was out of California and she goes that's why as if being out of California as a bad thing. Then she proceeds to continue to tell me that the 2.49 interest rate doesn't exist with mechanics bank and she cannot get 2.49% interest rate or get me even close to my payment which the sales person agreed on. So I got up and left. Then the sales person I emailed him and he proceeds to push it back on me and tell me that I told him that I had 2.49 interest rate from mechanics bank as if I already had the financing and they were trying to match it through one of their lenders. Which that makes no sense because if I already had 2.49% interest rate in a predetermined amount that was financed at a long-term I would've just came into the dealership with a check. I would avoid this dealership as they are nothing worse than a back street used car dealership but just with a fancy store front. The finance lady was very snooty and rude not very personable at all. Btw. Look at the dealerships responses on Yelp to those customers who had a bad experience. Very cut and paste. If it was a family run business. They would take the time to personally address every situation instead it's just some generated response they have been practicing. More

Best New Car Purchase Ever The best vehicle purchase experience I've ever had. It began with sending out emails to every GMC dealer in the PHX area. HB was the only dealer to re The best vehicle purchase experience I've ever had. It began with sending out emails to every GMC dealer in the PHX area. HB was the only dealer to respond with actual answers to my questions. We then spoke on the phone and agreed upon a deal. Since I ordered a new vehicle, there was about a month wait time. Once the vehicle arrived at the dealer, I was notified and went to pick it up and complete the purchase. Everything they had promised... they did. No hidden fees or up charges.... the deal was exactly as we had agreed upon. The staff with whom I dealt, DeWight, Adrienne, and Phil, were absolutely fantastic to work with. If there were 10 stars... HB would receive all ten! More