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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,568 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,568 reviews

January 05, 2017

Absolutely amazing!! Amy Hinchey went far beyond what she needed to to help us with our cars. Because of her (and Brandon) we purchased 2 vehicles. 1 was a 2016 Buick Vera More

by Johnb7128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hinchey
Jan 16, 2017 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Buick GMC

December 07, 2016

GMC Truck Tim Russell and David Duffy did a fantastic job assisting me with my purchase! I love my new truck and would highly recommend them to friends and fam More

by jerry5857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Russell, David Duffey
Jan 16, 2017 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

December 02, 2016

2016 Buick Encore Purchase for Daughter's First Car Our daughter is about to learn how to drive so my wife and I decided to get a new vehicle to provide her with the newest safety enhancements (plus w More

by Kevin Wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Wernsing
Dec 02, 2016 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Happy Holidays! Enjoy your New Encore. Sincerely, Henry Brown Buick GMC

October 27, 2016

Great Non Pressure Experience! Patrick was a pleasure to work with and honestly, this was the easiest vehicle transaction I ever had. From the initial contact to the delivery of m More

by Tgood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Wernsing
Jan 16, 2017 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Cordially Henry Brown Buick GMC

October 20, 2016

Auto repair experience Our service coordinator Blain Richey was friendly and knowledgable . The dealership gave us a loaner car while ours was being repaired. The problem More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2017 -

Henry Brown Buick GMC responded

We appreciate you in taking the time to share your comments and experiences related to your last service visit. Our goal is to provide every guest with affordable, professional and friendly service each and every visit. We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Service Department

September 22, 2016

Great Service This was my first visit to Henry Brown Buick GMC for service and I will recommend it to my family and friends. I will be returning for future service More

by Hunts Alot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Stanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2016 -

Henry Brown Buick GMC responded

My entire team and I are delighted that you enjoyed your recent service visit. We really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our customers, we work very hard to provide a friendly, professional service at all times. Thank you for taking your time sharing your comments with us! Your thoughtful remarks are very helpful in allowing us to continue to deliver the quality you deserve. We look forward to having you back again in the not too distant future. Cordially, Henry Brown Buick GMC

August 27, 2016

Great Service Had my 2005 Buick LaCrosse serviced for a Headlight Relay recall. Jayson Fisk was the service advisor that helped me, and he was very professional, co More

by LaCrosse2005
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayson Fisk
Sep 02, 2016 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely, Henry Brown Service

August 25, 2016

Excellent experience from a rather picky customer The staff at Henry Brown bent over backwards to take care of me as a customer. In the end, the team was able to find a creative solution that worked o More

by DarenD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hernandez, Ruston Reynolds
Sep 02, 2016 -

Henry Brown Buick GMC responded

Dear Daren, Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Buick GMC

July 15, 2016

Great car buying experience no hassle and great customer service. I would recomend to all my friends and family. Thank you Amy and David Hernandez More

by Big brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy , David Hernandez
Jul 15, 2016 -

Henry Brown Buick GMC responded

, Thank so much for posting a review, We really appreciate you taking the time to share your experience with us. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Buick GMC

July 13, 2016

Joey was the perfect person for me to work with. I spent a good 2 hours looking at the trucks I was interested in and did not see what I wanted. Joey asked me what I was looking for and I told him w More

by CLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2016 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC for your recent purchase.. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer. Again thank you for your kindness in taking the time to make some comments regarding your recent visit. Wishing you a world of happiness, Sincerely yours, Henry Brown Buick GMC

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