Henry Brown Buick GMC

AMAZING EXPERIENCE SERVICE DEPARTMENT! Joe Stenze went above and beyond. Even called GM and was able to get them to pay for work that wasn't covered under our extended warranty. Had my oi Joe Stenze went above and beyond. Even called GM and was able to get them to pay for work that wasn't covered under our extended warranty. Had my oil changed as well it only took and hour at most. Joe always treated me and my husband with the upmost respect and courtesy. We couldn't be happier. Used to only get my oil changed at the car wash. Because of our great experience at Henry Brown, I will only come here from now on. More

Unorganized and long response time. What can I say. Will not return phone calls after 6+ attempts and 8 hours of having my car. Mis-diagnosed issue and didn't even research existing Te What can I say. Will not return phone calls after 6+ attempts and 8 hours of having my car. Mis-diagnosed issue and didn't even research existing Tech Bulletins issued by GM for my vehicle. Worthless. More

Great Service as usual! Scott Usher ensured we didn't take any chances with a possible power steering problem before our spring break vacation at the last minute. It ended up Scott Usher ensured we didn't take any chances with a possible power steering problem before our spring break vacation at the last minute. It ended up being a pretty major repair that was completed quickly without impacting our plans. Scott and the service team kept us informed along the way and even arranged for the glass company to come to the dealership to replace our cracked side window! More

All day oil change It took 2 1/2 hours for a simple oil change. When I arrived for my appointment, Mike stated it should take about 1 hour and 20 minutes. No explanation It took 2 1/2 hours for a simple oil change. When I arrived for my appointment, Mike stated it should take about 1 hour and 20 minutes. No explanation for why it took so long and I had to go hunt someone down to find out about my car because I didn't see Mike and all the other service advisers ignored me. My car was returned to me with a few water drips to make it seem like they washed it and wax smeared across my windshield that I had to clean myself. I'm not sure it's worth the free oil changes to continue going to this dealer. More

Best place to buy a car EVER!!!! My buying experience at Henry Brown was the beat car buying experience in my whole life. The only thing that I am mad about is that I haven't purcha My buying experience at Henry Brown was the beat car buying experience in my whole life. The only thing that I am mad about is that I haven't purchased all of my cars from them. They made it so quick and easy. I got exactly what I wanted. Thanks so much Ben Brown and Anthony!!! More

GREAT SERVICE EXPERIENCE!! Scott Usher Service Consultant was attentive and responsive. Steven Chavez courtesy vehicle coordinator was kind and accommodating. Service Technician Scott Usher Service Consultant was attentive and responsive. Steven Chavez courtesy vehicle coordinator was kind and accommodating. Service Technician (I'm sorry did not meet nor know name) did an outstanding job with reliable repairs. This experience will have positive influence on deciding where we buy our next new BUICK!! More

Ruston is simply awesome! I was referred to Ruston by my brother in-law after a terrible experience at another GM dealership. I must say that this was one of the best and easie I was referred to Ruston by my brother in-law after a terrible experience at another GM dealership. I must say that this was one of the best and easiest experiences I've ever had! I was looking to work with someone via email and phone since my time is limited and I found Ruston to be very honest, responsive, fair, and thorough! His assistant Hunter was also great! The entire transaction once I showed up to the dealership was about 25 mins and most importantly, no surprises! I will always keep Ruston in mind for my family and friends car needs! More

Wonderful Car Buying Experience We have purchased many new vehicles in the past but thank goodness, Henry Brown was the first one we contacted for our new GMC Terrain. Tim Bryant as We have purchased many new vehicles in the past but thank goodness, Henry Brown was the first one we contacted for our new GMC Terrain. Tim Bryant assisted us and we were treated with the utmost respect. Tim found the right vehicle for us, gave us a price that required no "quibbling", and completed the sale and delivery to us without a hitch. There were none of the high pressure tactics used by other dealers and my wife and I both agree that this was the best car buying experience we ever had. We will only go to Henry Brown in the future for all of our sales and service needs. Our hats off to Tim and the many other employees who made this possible. More

Henry Brown GMC was a wonderful experience! DeWight was honest and great to work with he told me they could get the deal done we drove off in my dream truck. Fantastic costumer service J.P. hel DeWight was honest and great to work with he told me they could get the deal done we drove off in my dream truck. Fantastic costumer service J.P. helped us out walked around the hot car lot with us till I made up my mind! Very happy with my showroom truck! More