Henry Brown Buick GMC

Of seven new purchases in the last ten years, possibly the best experience of all!! The staff here is amazing and is innovating car sales. the best experience of all!! The staff here is amazing and is innovating car sales. More

Vince Lenzy listened and took care if me from the moment that I stepped onto the car lot. I bought two vehicles from him that day because he went to bat for new the customer when others wouldn't even pay at that I stepped onto the car lot. I bought two vehicles from him that day because he went to bat for new the customer when others wouldn't even pay attention to me on other car lots. More

I visited your dealership due to a referral from Costco's Auto Program. I couldn't have been happier with my experience. My salesperson - DeWight took time to meet me on his day off. He gave me the Costco's Auto Program. I couldn't have been happier with my experience. My salesperson - DeWight took time to meet me on his day off. He gave me the information and then gave me the space to make my decision. He was informative without being overwhelming. The rest of the group was equally helpful. The Service Dept. had a couple of issues, but in the end, DeWight & company made sure I was taken care of and given the best buying experience possible. Thanks for the help and keep up the good work. More

I told him what I was looking for and the price I was comfortable paying and he took care of it all. He found me the perfect car and financing was painless. comfortable paying and he took care of it all. He found me the perfect car and financing was painless. More

I am very pleased with the entire experience I had at Henry Brown GMC. Paul did an outstanding job working with us and even came in on his own time to make this deal. His enthusiasm is remarkable and 1 Henry Brown GMC. Paul did an outstanding job working with us and even came in on his own time to make this deal. His enthusiasm is remarkable and 100% the reason we chose to purchase this truck from your dealership and not antoher. Working with Paul and Helmand was very pleasant and not the usual car buying nightmare one expects. What a great team! I will buy from Henry Brown again! Even after the deal was written we were treated to first class customer service by Rob and Marlene. I cannot say enough good things about our whole experience! Thank you! We LOVE the truck! More

We hadn't purchased a new car in 16 years. Intentionally avoided due to the hassle. We utilized a Costco pricing program. We selected a 2013 close out GMC Acadia Denali. We still feel there sh Intentionally avoided due to the hassle. We utilized a Costco pricing program. We selected a 2013 close out GMC Acadia Denali. We still feel there should have been some discount for the 700+ miles on the vehicle, the entertainment system even had an ex-employees cell phone programmed into it. The detail job was ok, and the oil usage/life showed 86% and window washer fluid was low or nearly empty; these things caused us to burn 90 minutes of a Saturday afternoon getting them rectified. HOWEVER, all things considered, we are very pleased. Customer service was exceptional. We visited the lot in the afternoon, test drove, discussed with Dwight and decided to leave without purchasing. To our utter surprise...we were not pressured in anyway to stay or make a decision right then. They simply...let us leave. This is the SOLE reason, we phoned Dwight a couple hours later and told him we'd take the vehicle. We returned later to complete the purchase...Dwight already had the car getting detailed, in an effort to save us time. EVERYONE we encountered in the dealership was friendly, everyone! The sale people were hungry, and eager to help...but never rude or pushy. I didn't like sitting in the "bull pen" area to discuss, so when we returned...I simply told Dwight I wasn't comfortable in there and he quickly made other arrangements for us. Being around Car Dealers from the inside my entire life, I can really appreciate the discipline and commitment Henry Brown has most assuredly instilled in their staff. I'm not sure I got the best price...and strangely, I'm not sure I care. :D More

I took my 2011 Sierra to Henry Brown GMC in Gilbert, AZ for a what should of been a simple oil change, tire rotation, and alignment for an upcoming road trip. The alignment was slightly pulling to the rig for a what should of been a simple oil change, tire rotation, and alignment for an upcoming road trip. The alignment was slightly pulling to the right, so because of the long trip ahead I thought a simple adjustment would be needed. I had a 10 o’clock appointment set with Joe Stenz. I had no problem waiting close to three hours for the work to be completed. This is where the lies and deceit start. My original service writer Joe was at lunch so Steve B. comes and tells me that my truck is done. I pay the invoice and as he walks me out to my truck I ask him about the alignment and he tells me nothing is wrong with the alignment and the mechanic says when I get the tires rotated again the truck will pull to the right again because one tire has a radial pull. I ask him “why are you letting me go and not taking care of the problem”?. We go back inside and I ask him to get me the alignment printout spec sheet. He comes back with a b.s. excuse why he can’t get it. Can’t recall exactly what he said, but it was something stupid! At this time Joe comes back from lunch and takes over saying I need a new tire and it would be prorated since the truck only had 16,295 miles. I ask him to get me the alignment printout since Steve couldn’t get it and tells me sure I can get it because the information is saved incase a customer comes back saying the alignment is still off and they could prove that it’s GM specs. Sounds about right to me. He comes back and says he can’t get it because the mechanic had another vehicle on the machine and once that happens it erases all previous data. WOW… just after telling me what he did, the machine now magically erases the previous information. Wanting to get this over with, I pay the over inflated prorated price for the tire that came out to be $81 and some change. (Same tire at Discount Tire cost $106 and on Henry Browns website says $172.69). But I was required to pay 41% of $200 and change. As I drive home I notice it still pulls to the right and as I pull into my community the tire warning system light comes on. I call Joe and leave a message. I get a call from some mobile tech saying he will come over and take care of it. I say fine but then call him back and tell him not to cause I’m going back to the dealer. I get back to the dealer and ask for the service manager and get Jeff Martin. I tell him everything that has happened and ask him to get the alignment printout. He says he could but it won’t have my vehicle information on it and then comes back saying he can’t cause it’s erased. Another liar like the rest of them…great! I tell him these machines don’t erase the info and ask why wouldn’t the mechanic enter the vehicle info? How are you going to know what info belongs to which vehicle? He tells me that he instructs the mechanics to not enter the information. How ignorant is that? He asks me to leave the truck and he will have it taken care of by tomorrow. The next day I go back at noon, I had not received a call yet and the service center opened at 7:00AM they have now replaced another tire and refunded me for the first tire and put 40 miles worth of test drives on my truck. Jeff and I take it for a test drive and now it slightly favors the left side and now has an additional problem. He says that they had to adjust it out of GM specs to get it like that. This is all happening from something that should have been a simple alignment adjustment if they would of just done the alignment from the start, which I believe they didn’t do. Jeff did give me a printout today with the wrong vehicle information at the top, a Chevy Silverado with a different wheelbase. He said he’d contact GM with the spec info and see what they could do. My wife contacted GM the first day this happened and was told they would find out what’s going on and contact us back the following day… It’s been 4 days now and not a peep from GM or Jeff Martin from Henry Brown GMC. GM AND HENRY BROWN GMC have no morals or integrity, just a WORTHLESS COMPANY WITH WORTHLESS EMPLOYEES (maybe not all, but enough of them). Due to this experience, I now do not own and will never own a GM vehicle again. I will make this a family tradition More

Bought a new 2012 GMC Acadia from Henry Brown GMC in Gilbert, Az. Not only was the price right, but they really impressed us on their salesmanship. We never felt pressured or forced to buy anything that Gilbert, Az. Not only was the price right, but they really impressed us on their salesmanship. We never felt pressured or forced to buy anything that didn't fit our needs. They spent the extra time to be sure we had the vehicle that we were happy with when we drove it off the lot. Even after the sale they have gone out of their way to make sure we were still happy with our purchase. I've bought a lot of cars over many decades and I would say my experience at Henry Brown GMC was the best. When it needed service they even provide a loaner so it's little to no inconvenience to take your vehicle in. I would highly recommend them. When the time comes to buy a new truck I'll be at Henry Brown GMC. More

Luis Bobadilla was wonderful very helpful. I was not sure what kind of car I was looking for when I got there but he was so patient to show me every car I wanted to see and what might be the best fit for my what kind of car I was looking for when I got there but he was so patient to show me every car I wanted to see and what might be the best fit for my family.I could never get my husband to go to the car lot in the day cause he hates pushy sales men Luis was not like that at all .Lous is the Rock Star of a Sales Men. More

Bought my 2012 gmc acadia in nov 2012. the service was excellent, the sales counsultant(charlie bournazos) was very helpful and not pushy, infact the service was so good i treated him out to some starbuck excellent, the sales counsultant(charlie bournazos) was very helpful and not pushy, infact the service was so good i treated him out to some starbucks. also a big thank you to Kevin and Joe Heyn, the negotiation process was smooth and this is as honest as an opinion due to the fact that i am writing it almost 2 months later and i do not feel that i was taken advantaged of and am very happy with my purchase. no buyers remorse here. also the front desk lady was very helpful. More