Henson Ford, Inc.

Henson Ford ruined the Henson name for me. I recently moved to Madisonville and attempted to service my truck at this dealership (10/25/19). The Service Manager, Mike Thompson, told me my brake pads wer moved to Madisonville and attempted to service my truck at this dealership (10/25/19). The Service Manager, Mike Thompson, told me my brake pads weren’t covered by my extended service plan/warranty, etc. He was wrong. I don’t know if they lack competence or integrity. I attempted to address my concern with the dealership and made multiple calls to them as well as corporate. I spoke with the General Manager, Kip Hines, but gave up. He told me more than once he’d return my call, but hasn’t after approximately three weeks. Computers and phones are too much for this bunch. Back to driving to Huntsville or Conroe. More

Just Good People Period!!! I have not purchased from them, but I feel like they are family as much as they do for basically the whole USA! If I could afford a vehicle even livin I have not purchased from them, but I feel like they are family as much as they do for basically the whole USA! If I could afford a vehicle even living in NC I would deff buy from them... I have never dealt with a automotive dealership with honest and sincere hopes in helping someone!!! I am not posting to gain anything, just paying it forward my way! Good luck to the customer that wins! Blessings More

new purchase Very Friendly and helpful. Sherry and Jerome made me fell liked they cared about what I wanted. Leon called me on a Saturday, to tell me they had loca Very Friendly and helpful. Sherry and Jerome made me fell liked they cared about what I wanted. Leon called me on a Saturday, to tell me they had located me a vehicle and he gave me a price. More

Just What I Wanted I had a good idea of what I wanted and Jerome Dickey asked questions. He took us out to the cars to see if he could find exactly what I wanted. I t I had a good idea of what I wanted and Jerome Dickey asked questions. He took us out to the cars to see if he could find exactly what I wanted. I took the test drive and we sat down to look at the money aspect. I agreed to the price and went to see Daniel Strickland in the finance department. The deal was even better than what I expected (much to my husband’s surprise) and I drove off in a new Ford Explorer. Everyone was friendly and Jerome did not give up until he found the car equipped with what I wanted. I have put over 400 miles on it and love the way it drives, but I have not learned how to use all the apps. I say give them a chance if you are looking for a new (or used vehicle). More

Great Everyone we came in contact with was very friendly and helpful. It made our buying experience very pleasant. They did a great job for us. Thank you! Everyone we came in contact with was very friendly and helpful. It made our buying experience very pleasant. They did a great job for us. Thank you! More

Wonderful experience! Wonderful experience with my sales person. She was very knowledgeable and helpful. Financing through the dealership was easy and unstressed. I have su Wonderful experience with my sales person. She was very knowledgeable and helpful. Financing through the dealership was easy and unstressed. I have suggested Henson to my family and friends! More

Trusting the Dealer? Had a really good buying experience and all via telephone and email. Bought a great, clean truck from them and never left our house! They were fair, r Had a really good buying experience and all via telephone and email. Bought a great, clean truck from them and never left our house! They were fair, responsive and very helpful overall. Really liked our Sales person. More

Good Experience! Very pleasant buying experience. Nice, helpful and informative. Did not pressure me or try to talk me in to more than I wanted. Would buy there again. Very pleasant buying experience. Nice, helpful and informative. Did not pressure me or try to talk me in to more than I wanted. Would buy there again. More

Trade in. Traded my 2011 f250 for a 2014 f350. Really nice people would do business again. Very helpful and shop was clean and helpful. Thank you.. Traded my 2011 f250 for a 2014 f350. Really nice people would do business again. Very helpful and shop was clean and helpful. Thank you.. More

Awesome Experience This was out third purchase from Henson Ford. Every time was a great experience. Everyone super friendly and helpful. Loving my 2017 F-150. Will purch This was out third purchase from Henson Ford. Every time was a great experience. Everyone super friendly and helpful. Loving my 2017 F-150. Will purchase from them again. More