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Henson Ford, Inc.

Madisonville, TX

Overview
Reviews
Vehicles
4.5
121 Reviews
Call Dealership (800) 294-4318

581 I-45 N

Madisonville, TX

77864

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Showing 121 reviews

August 21, 2023

Salesman was polite and easy to work with. The team was no pressure. Thank you. More

by lnichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Garza
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Aug 24, 2023 -

Henson Ford, Inc. responded

Thank you for sharing your feedback about your experience with us. We're glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, Henson Ford

Helpful
July 26, 2023

Service advisor Megan was outstanding. Kept me advised during the entire service process. She was able to answer all my questions. More

by Old Bowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hammons
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Jul 31, 2023 -

Henson Ford, Inc. responded

Thank you for the awesome feedback! You're right, Megan is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, Henson Ford

Helpful
July 01, 2023

Ms.Megan was just awesome👍. I called in to schedule my service. Very helpful n caring. When I came to the appointment. She greated me with a smile. During my wait she checked on me and the status of my More

by russ_n_tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MEGAN MCKINNEY, Leon O'Brien
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Jul 06, 2023 -

Henson Ford, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Henson Ford

Helpful
June 19, 2023

Great service. I drive 40+ miles to come here for service. I Passing other ford dealers More

by jdela16632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Megan
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Jun 22, 2023 -

Henson Ford, Inc. responded

Thank you for the wonderful review and for traveling to Henson Ford from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Henson Ford

Helpful
June 12, 2023

They took 3 days to give me a diagnosis on my car and I had to keep calling them for the results. Poor customer service and paid over $200 for diagnosis with a $65 tow fee attached. More

by HoustonGurl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandy, Brian Creighton, Leon O'Brien, JP Kinman, Jerome Dickey, Briana Abad, Courtney Nunez, Kristi Williams
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Jun 14, 2023 -

Henson Ford, Inc. responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, Henson Ford

Jun 14, 2023 -

HoustonGurl responded

I actually take back everything I said. Luis Martinez from Ford called me and explained everything to me. If I knew how to change the rating, I would! Thank you Luis for taking the time out to help me fully understand everything. For that reason, I'm giving you 5 stars, you deserve a raise! ⭐️⭐️⭐️⭐️⭐️

Helpful
June 01, 2023

My experience was very good. Not my 1st time buying from Henson and again was pleased. More

by mjm_337
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Briana Abad
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Jun 06, 2023 -

Henson Ford, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Henson Ford

Helpful
April 30, 2023

I was very satisfied with Henson they were very helpful and courteous to my needs More

by sissywinfrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Martin, Brian Creighton, Leon O'Brien, Briana Abad, Courtney Nunez, Kristi Williams
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May 03, 2023 -

Henson Ford, Inc. responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Henson Ford

Helpful
April 15, 2023

Had the best experience! Buying process with Angela and everyone that handled my paperwork was so nice and patient! Definitely recommend this hidden gem of a dealership! More

by Leticia Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela, Ken, and I forgot the name to the finance girl. She was so nice
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Helpful
March 27, 2023

We had a terrible experience with a different dealership from another state after our car broke down on vacation. After 2 months, we got our car back home only to find it was not fixed. Henson Ford is our More

by Clisaeve
Recommend Dealer
Yes
Employees Worked With
Hillary
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Helpful
March 10, 2023

2017 Explorer - Complete Maintenance check, had a question about check engine light, service desk made sure my inquiry was addressed. She documented the question and mechanics recommendation. Note: More

by lawless8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Ibarra
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Helpful
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