Herb Chambers BMW of Boston

Kevin asked me for a review, but he deserves a good review as does the dealership. Jade helped me lease the car, Kevin with the turn in of the car. Very helpful, very professional, and assisted me with review as does the dealership. Jade helped me lease the car, Kevin with the turn in of the car. Very helpful, very professional, and assisted me with an insurance claim so I did not pay for window chip. More

Kevin Bugbee worked to get me the lowest interest rate possible despite issues with my credit report. He also went out of his way to bring paperwork to my place of business so I wouldn't have to come dow possible despite issues with my credit report. He also went out of his way to bring paperwork to my place of business so I wouldn't have to come down to the dealership as well as dropped my car off for me. Everyone has always been wonderfully friendly and helpful at Herb Chambers BMW over the past 3 years I have had a lease with them which is one of the reasons I decided to buy the car at my lease end. More

This is the 3rd BMW I have gotten through Herb Chambers and while the previous experiences were fine, I thought Kevin Bugbee was by far the most knowledgeable and friendliest sales person I have dealt with and while the previous experiences were fine, I thought Kevin Bugbee was by far the most knowledgeable and friendliest sales person I have dealt with both here and elsewhere over the years. Kevin spent a lot of time explaining the financial options for getting a car, the differences in the cars, and finally explaining all the intricacies of the workings. I would strongly recommend both Herb Chambers and Kevin for anyone who wants a BMW. More

Customer Service: Kevin Bugbee was very helpful. He listened to my needs and directed me to just the right vehicles. I will be replacing another car shortly and Kevin will be the first person I will ca listened to my needs and directed me to just the right vehicles. I will be replacing another car shortly and Kevin will be the first person I will call to help me find a new one. Friendliness: Kevin is a pleasure to work with when buying a car. He doesn't play games with you; he genuinely wants you to get the best deal. Everyone I encountered at the dealership said hello and asked me if there was something that they could help me. Overall Experience: HC/BMW in Boston was a great place to buy a car because I feel that the sales person, Kevin Bugbee was respectful, efficient and exceeded my expectations. He made buying a car fun and a pleasurable experience. He explained in detail the different options and help me to with he various pricing options. I felt comfortable about making my purchase at HC BMW Boston. Price: I received a great deal (pricing/value) on the car I purchased. I shopped every BMW dealer within 75 miles and HC/BMW Boston had the best cars with the lowest miles and the best no-hassle prices. More

Kevin is one of the best I have worked with. It took me about 3 months to decide if I want to buy a BMW or something else, and I wasnt sure if I wanted a 740 or 750. Kevin was patent, informative, provided about 3 months to decide if I want to buy a BMW or something else, and I wasnt sure if I wanted a 740 or 750. Kevin was patent, informative, provided accurate and consistent information, was very helpful in comparing the cars , and adjusted his scheduele to meet mine, including taking care of things for me while I was on vacation. I feel that he offered a fair deal, and I trust all his advice, and feel that he always had my interest on top of his mind. Chambers Motors is lucky to have an oustanding sales executive like Kevin. More

The reason why I think that the Herb Chambers BMW is been the greatest experience is due to Kevin Bugbee. Kevin's accommodation to my needs were very much fulfilled, he goes out of his way to accommodate by the greatest experience is due to Kevin Bugbee. Kevin's accommodation to my needs were very much fulfilled, he goes out of his way to accommodate by bringing the care to my office in Allston. I did not leave my office at all. More

Kevin is outstanding to deal with as he is an experienced sales rep who has a thorough understanding of his business as well as the needs of the customer.Friendly as well as prompt service.We have been doing sales rep who has a thorough understanding of his business as well as the needs of the customer.Friendly as well as prompt service.We have been doing business with Kevin for the past nine years.He is excellent at handling all of our administrative needs. More

I had a great experience purchasing a certified BMW M5. Salesperson Kevin Bugbee was not pushee, understanding the magnitude of the purchase. I came back a couple of times to see the car and felt like it w Salesperson Kevin Bugbee was not pushee, understanding the magnitude of the purchase. I came back a couple of times to see the car and felt like it was my decision and not the dealership's. I would strongly recommend both Herb Chambers and Kevin. More

I went to Herb Chambers after having a bad experience with another BMW dealership which I wish not name. Jim MacKenzie was the first face I saw when I walked in. Due to my bad experience with another BM with another BMW dealership which I wish not name. Jim MacKenzie was the first face I saw when I walked in. Due to my bad experience with another BMW dealership I thought this experience was going to be the same. To my surprise Jim's attitude put my mind at ease. First of all, he took the time and consideration to find out exactly what I was looking for in a car. He assured me that he would take care of everything and I didn't need to worry. He was absolutely right, I did not have to worry at all about the process. He took very good care of handling everything. I HIGHLY RECOMMEND this dealership to anyone. I also want to comment on Kevin Barry's attitude. He is the Business Manager who did all my paperwork and he was very patient with me. I was so surprised at everyone's nice personality at the dealership. Jim MacKenzie was SUPER helpful. More

I found Herb Chambers BMW Boston when the local BMW dealership I ordered my new 2011 X5 from ordered the wrong vehicle for me "twice". I wasted a lot of time going to the other local dealership (4 wee dealership I ordered my new 2011 X5 from ordered the wrong vehicle for me "twice". I wasted a lot of time going to the other local dealership (4 weeks), and I had to begin from scratch with the ordering of my new vehicle. Now I didn't expect to get my X5 until October (my lst. order with the other dealership was placed the 3rd. week of July)....WRONG! My new X5 arrived exactly four (4) weeks from the day I ordered it,as promosed by Jim, and everything was perfect. Jim MacKenzie @ Herb Chamber BMW Boston was beyond great. He explained to me that you could order packages for the vehicle. This was the first time any package was described to me. He helped me choose the best package/amenities for me. Jim was also very knowledgeable and creative with different finance options available. At no time was there any pressure, only knowledge. My salesperson @ the other dealership gave me no information on the finance options available. Jim kept in touch with me every step of the way with great patience. When the time came to pick up my vehicle several days ago, the experience could not have been better. First, everything in the car was exactly as ordered. Everything was perfect. Jim went sat with me in the car and very patiently explained all the bells & whistles. Jim has also kept in touch with me since I picked up the car just to see how everything was going, and he has invited me to come in to see him anytime I need any help with all the many amenities my X5 offers. Then, there was "Azi", Director of Finance. I signed all my paperwork with Azi, and he was also great. Azi explained everything to me clearly, and all the paperwork was straightforward. In fact, Azi helped me choose the extended warranty that was best for me, and actually kept me from choosing one that I would not have been happy with. Additionally, the dealership itself is very classy. Lots of new vehicles on the showroom floor to look at, everyone dressed in business suits, people waiting on you from every direction (cold drinks, etc.), plus we were able to call ahead to make an appointment with Jim so there was no waiting around. He greeted us when we walked in. BTW, if you wonder why did I not go to Boston originally....laziness...sheer laziness..the other dealership was practically in my backyard. Note: This is the 2nd. BMW we have bought from Jim MacKenzie/Herb Chambers BMW Boston. We purchased our son's car from Jim as well. That was also the same great experience. I have had many new cars over the years, and I have never had such an all around great new car buying experience. I highly recommend this dealership. This is my own personal opinion~ P.S. The 2011 X5 is simply unbelievable. More