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Herb Chambers BMW of Boston
Boston, MA
2,582 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,582 reviews
April 29, 2026
I had such a great experience at BMW from start to finish! The entire dealership made me feel welcome — the reception was amazing and everything was handled so smoothly. I first worked with Ahmed, finish! The entire dealership made me feel welcome — the reception was amazing and everything was handled so smoothly. I first worked with Ahmed, who was incredible. He was patient, kind, and truly went above and beyond (he even gifted me a BMW teddy bear 🧸 — such a thoughtful touch!). I finalized everything with Omar, who made the process easy and stress-free. He was professional, helpful, and made sure I left feeling confident and happy with my decision. Overall, I couldn’t be happier with my experience. The team really knows how to take care of their customers. I would 100% recommend this dealership to anyone looking for a car! More
by alaniscanelo
April 28, 2026
The sales people and management at Herb Chambers/BMW of Boston are the best service people, always on point, helpful and supportive and make the process very smooth and painful Boston are the best service people, always on point, helpful and supportive and make the process very smooth and painful More
by Alina R
Employees Worked With
April 26, 2026
Hadi Eslami provided excellent help for selecting and ordering new BMW X3 M50. He is very knowledgeable, professional, and polite person. It was a pleasure to work with him. Car delivery was extremely sm ordering new BMW X3 M50. He is very knowledgeable, professional, and polite person. It was a pleasure to work with him. Car delivery was extremely smooth and quick because Hadi organized and scheduled everything very well. I highly recommend to work with Hadi. More
by vgrinman
Employees Worked With
April 22, 2026
Had a terrible experience. Initial routine service was fine but more complex needs arose. I will never go back. I was told by the Associate a Manager would reach out. Never did Initial routine service was fine but more complex needs arose. I will never go back. I was told by the Associate a Manager would reach out. Never did. More
by cars5873
Employees Worked With
I don't put blame on an individual employee
April 19, 2026
Using it for years very happy to come back and get a great experience getting a new car great experience getting a new car More
by Sro2721
Employees Worked With
April 14, 2026
I placed a 1k deposit towards a BMW M2 Xdri, vehicle is not in production and will not be for a few months, deposit is for an allocation only. It appears my sales rep, Mike Semedo, took deposit vehicle is not in production and will not be for a few months, deposit is for an allocation only. It appears my sales rep, Mike Semedo, took deposit prematurely, should have advised to wait. I had to request re refund due to a separate matter which arose, Mike tried to claim i would not be able to deposit again, a mere line to avoid refund and or lose sale. My refund request was on a Wednesday, in was not processed until the Monday after; despite bogus lines saying it was processed. Needless to say, I won't deposit again, i will go to another dealer whom isn't so shady. More
by koartist77
Employees Worked With
April 13, 2026
Robert Cohoon is genuinely a great person, very knowledgeable about vehicles so he explains technical issues in a very understandable way. Also was able to turn a very unfortunate situation into a knowledgeable about vehicles so he explains technical issues in a very understandable way. Also was able to turn a very unfortunate situation into a great one. He deserves all the recognition there is. Amazing service manager. More
by Finesse
Employees Worked With
Robert Cohoon
April 04, 2026
Jing. Ian and Omar were great. Everything was done without being pushy on both sides. On trade in day, in and out in less than 2 hours, they handled litera Ian and Omar were great. Everything was done without being pushy on both sides. On trade in day, in and out in less than 2 hours, they handled literally everything. More
by jconers15
Employees Worked With
Other Employees :
Ian the recent BU grad. Remembered I had a back issue after only meeting during a test drive
April 04, 2026
Professional, courteous and fair. Hadi made the experience easy and pleasant. Will refer him to others Hadi made the experience easy and pleasant. Will refer him to others More
by manjit_bakshi
Employees Worked With
