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Herb Chambers BMW of Boston

Boston, MA

4.8
2,422 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,422 reviews

July 10, 2025

Good communication from the service agent plus a car wash at the end. Great loaner vehicle too. More

by Geoffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
July 09, 2025

James at Herb Chambers delivered a world-class service experience. As a first-time customer, I couldn’t have asked for a more seamless introduction. James and his team cared for my Alpina B6 with precisio More

by Branden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Herb Chambers BMW of Boston responded

Hi Branden - We are thrilled to hear that you had such a positive and successful service experience with James and the Herb Chambers BMW of Boston team! Thank you for your business and your confidence in our work. Safe travels in your BMW Alpina B6!

July 05, 2025

Always great working with Hadi, great and efficient service. Look forward to the next lease upgrade More

by massimo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Herb Chambers BMW of Boston responded

We really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!

July 04, 2025

The staff is nice, but didn’t return my call. The cost of service is insanely high More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Herb Chambers BMW of Boston responded

Heather - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

July 03, 2025

Very efficient and professional checking me and ordering a Lyft to and from the dealership. More

by Oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for your review, Oliver! We're so happy that our team could accommodate your needs! -Herb Chambers BMW of Boston

July 03, 2025

Ahmed was extremely helpful and patient during and after the sale. He made what can sometimes be a fraught car buying experience easy by explaining options and showing us inventory. Overall excellent repr More

by cskelleher
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Herb Chambers BMW of Boston responded

We love hearing that Ahmed went above and beyond to make your car-buying experience so positive. Thank you for choosing Herb Chambers BMW of Boston and for sharing your support!

July 02, 2025

Nick the sales person was great. I went to BMW of Norwood, more than two years ago. I asked to test drive a M4, they would not let me. They told me that test drives are not allowe More

by Jsrowe
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear about your positive experience with Nick and the team at Herb Chambers BMW of Boston! It's fantastic that you felt welcomed and valued throughout your journey, regardless of any preconceived notions. Enjoy every moment in your new M4, and thank you for recommending us as a place where customer care truly matters!

July 01, 2025

Everyone in the service is extremely helpful and Jurell was incredible in working with us More

by ersoybetul93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell
Jul 02, 2025 -

Herb Chambers BMW of Boston responded

Your support shines as bright as five stars! See you again soon! Thank you! - Herb Chambers BMW of Boston

June 29, 2025

Great friendly service with advisors that listen and check vehicles in very efficiently! Service promotions and coupons are also available. More

by Luisrodriguezsr19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Jun 30, 2025 -

Herb Chambers BMW of Boston responded

Hi Luis, thank you for highlighting the efficient and friendly service at Herb Chambers BMW of Boston! We're glad to hear our advisors made your experience a positive one and that you found value in our promotions. We appreciate your feedback!

June 29, 2025

Abdou was great! Very helpful and patient. I would recommend him. Good with follow up More

by Ken
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Herb Chambers BMW of Boston responded

Ken, Thank you for the five-star rating! The team looks forward to working with you again! – Herb Chambers BMW of Boston

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