Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers BMW of Boston
Boston, MA
2,598 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,598 reviews
June 13, 2026
Great staff. Friendly and very professional. It was a real pleasure working with them. Fast and reliable Friendly and very professional. It was a real pleasure working with them. Fast and reliable More
by jeffreygibson707
Employees Worked With
June 12, 2026
Absolutely terrible experience with Herb Chambers BMW of Boston. They advertise an “Internet Best Price Guarantee,” but in my experience, it was nothing more than a marketing slogan. Sales Manager Ser Boston. They advertise an “Internet Best Price Guarantee,” but in my experience, it was nothing more than a marketing slogan. Sales Manager Seraaj Fayyaz asked me to send a competing dealer’s proposal and assured me they would match or beat it. I sent him a legitimate BMW dealer worksheet showing a vehicle with an MSRP about $10,000 higher than theirs, yet it was still cheaper because the dealer was discounting it by nearly $30,000 with incentives. Instead of honoring their guarantee, I was told via text on 6/6/26 that the vehicle was “no longer available.” A week later, the same vehicle was still listed on their website. I called the dealership, and an internet sales consultant initially confirmed that it was available. The moment I identified the vehicle and started discussing the pricing, the story suddenly changed to, “It’s not available anymore.” I then spoke directly with Seraaj, who gave me a completely different explanation. Now the vehicle was supposedly the General Manager’s demo with miles on it, and he would only sell it at full MSRP because he “couldn’t discount it.” So which is it? Was the vehicle unavailable, or was it available at sticker price? It can’t be both. To make matters worse, this wasn’t even a new, untouched vehicle—it was a demo with miles, yet they expected someone to pay full MSRP. That’s unreasonable. I understand not every dealer wants to match another dealer’s pricing, but don’t advertise a Best Price Guarantee if you have no intention of standing behind it. The inconsistent explanations, misleading statements about availability, and refusal to honor their own advertised policy made this one of the most frustrating dealership experiences I’ve had. I took my business elsewhere. If transparency, honesty, and straightforward pricing matter to you, I would recommend shopping at another BMW dealership. More
by shimonov.yakov
June 03, 2026
Great service, would recommend this dealership to a home looking to purchase a BMW. Hadi was fantastic. looking to purchase a BMW. Hadi was fantastic. More
by loryn91990
June 02, 2026
Great customer service provided by Nick and Jesse. They took time to explain all features and answer all questions. They took time to explain all features and answer all questions. More
by siche
May 31, 2026
This was an excellent experience with the model and equipment that I wanted. Very seamless transaction. equipment that I wanted. Very seamless transaction. More
by Elane.fine
May 30, 2026
We bought our first BMW 13 years ago here. Now upgrading to the new model. Nick Lagas from the sales team is the best. Thanks Nick! Now upgrading to the new model. Nick Lagas from the sales team is the best. Thanks Nick! More
by Yansong Zhao
Employees Worked With
May 22, 2026
Amazing experience with my sales representative. Professional, knowledgeable, polite. He worked with me to find exactly the car I wanted. Professional, knowledgeable, polite. He worked with me to find exactly the car I wanted. More
by ardidadgar
Employees Worked With
May 18, 2026
The service team communicates well and provides both text and video updates. The team is always courteous and helpful. and video updates. The team is always courteous and helpful. More
by Scott.Merrick07
Employees Worked With
May 11, 2026
I had an amazing experience working with Jing Lau at BMW. He was very professional, responsive, and made everything so easy. He found the exact car I wanted within a day, got me in for a test drive right awa He was very professional, responsive, and made everything so easy. He found the exact car I wanted within a day, got me in for a test drive right away, and completed all the paperwork that same day. My car was ready the very next day! He was also incredibly patient with all of our questions, which we really appreciated. The whole process was smooth and stress free. More
by Jess.csfd
Employees Worked With
