Herb Chambers BMW of Boston

Rude service rep deceptive pricing and runs off customer s if they don’t comply with the shake down s if they don’t comply with the shake down More

Excellent customer service from salesman Hadi Eslam. Attention to detail at every step of the process Attention to detail at every step of the process More

My first experience with this dealership and it could not have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove servic have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove service! I live in NY and have had BMW’s for the past 15 Years- this was by far the easiest and most accommodating experience having my car serviced! Thank you to the team who helped! More

Matt Krappe is the best Service Manager around! He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends are so glad we know him and have complete trust in him to have our BMWs serviced. He is also very knowledgeable about mechanics and maintenance providing cost effective and excellence advice. I hope Matt is my Service Manager for many years to come! More

An excellent service experience- friendly, courteous, fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. More

Superb customer support and excellent service. Juli was above and beyond. Will highly recommend BMW Juli was above and beyond. Will highly recommend BMW More

I confess to being conflicted on this review. I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service wa I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service was no longer employed there when that one year came up. James took care of everything and even discounted the price of service for me. The work was estimated at 2 hours and took 4 but that's the way with everything these days, not tragic. My issue was that my car had the original manuals along with some personal papers in a black leather holder in my glove box that disappeared while they had the car in their possession. I was promised it would be replaced (minus my personal papers) but in a month I've heard and received nothing. That someone there would take my stuff tells me that if I go back I can't leave anything of any value in the car. That I was promised a replacement and have been forgotten means I can't trust them, but the work they did on the car itself was certainly satisfactory and the car was clean when returned. More

As a former manager of a large car dealership in the Boston area, I want to express how GREAT Badis was as the sales person I closely worked with. If I was still in the business, I would want to hire hi Boston area, I want to express how GREAT Badis was as the sales person I closely worked with. If I was still in the business, I would want to hire him immediately. He has earned my continued business to him and the dealership. I felt he was an advocate for me in this process (vs an adversary) which is difficult to find in the current competitive car purchasing climate. For this, I will continue to purchase vehicles from him and the dealership. More

Badis was very helpful in navigating my car purchase quick and efficiently. Professional and easy to get in touch with. quick and efficiently. Professional and easy to get in touch with. More

Had a pleasant experience at Herb Chambers BMW of Boston with my sales advisor, Badis. Badis was very knowledgeable with the X5 M50 I and answered all my questions. I would recommend Herb Chambers of Bost with my sales advisor, Badis. Badis was very knowledgeable with the X5 M50 I and answered all my questions. I would recommend Herb Chambers of Boston. More