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Herb Chambers BMW of Boston
Boston, MA
2,590 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,590 reviews
May 18, 2026
The service team communicates well and provides both text and video updates. The team is always courteous and helpful. and video updates. The team is always courteous and helpful. More
by Scott.Merrick07
Employees Worked With
May 11, 2026
I had an amazing experience working with Jing Lau at BMW. He was very professional, responsive, and made everything so easy. He found the exact car I wanted within a day, got me in for a test drive right awa He was very professional, responsive, and made everything so easy. He found the exact car I wanted within a day, got me in for a test drive right away, and completed all the paperwork that same day. My car was ready the very next day! He was also incredibly patient with all of our questions, which we really appreciated. The whole process was smooth and stress free. More
by Jess.csfd
Employees Worked With
May 08, 2026
We have bought more than ten cars from Herb Chambers dealerships and have always been treated with care and professionalism. Thank you!! dealerships and have always been treated with care and professionalism. Thank you!! More
by scott.schoen
May 04, 2026
This dealership has a high degree of professionalism and customer care. I was treated with transparency and respect. Some of the salespeople have been there for 20+ years, which says a lot about the calibe customer care. I was treated with transparency and respect. Some of the salespeople have been there for 20+ years, which says a lot about the caliber of this dealership. More
by nicole_solano
May 04, 2026
Excellent service all around. Nick was extremely helpful and knowledgeable. This is my second time at this BMW dealership and I will definitely continue to return. Nick was extremely helpful and knowledgeable. This is my second time at this BMW dealership and I will definitely continue to return. More
by mpbrewerstar
May 03, 2026
I had an exceptional experience at BMW of Boston from start to finish. My salesperson, Will, was attentive, professional, and genuinely focused on making sure all of my questions were answered without ev start to finish. My salesperson, Will, was attentive, professional, and genuinely focused on making sure all of my questions were answered without ever feeling rushed or pressured. The finance manager, David, was equally impressive, knowledgeable, efficient, and thorough in explaining every detail. He broke everything down in a clear and easy-to-understand way, which made me feel confident in every decision. They made the entire process feel personalized and straightforward. Together, they created a seamless, stress-free car-buying experience that truly exceeded my expectations. More
by Smolina
May 03, 2026
Service was conducted perfectly, ensuring maximum level of excellence. I would recommend Herb Chambers BMW of Boston to everyone, who seeks professionalism in auto service. of excellence. I would recommend Herb Chambers BMW of Boston to everyone, who seeks professionalism in auto service. More
by Yasha Blokhin
Employees Worked With
Kirill Dergunov
May 01, 2026
This place was really nice but the offices were a little bit small and crowded. bit small and crowded. More
by Arianasdad86
Employees Worked With
April 29, 2026
I had such a great experience at BMW from start to finish! The entire dealership made me feel welcome — the reception was amazing and everything was handled so smoothly. I first worked with Ahmed, finish! The entire dealership made me feel welcome — the reception was amazing and everything was handled so smoothly. I first worked with Ahmed, who was incredible. He was patient, kind, and truly went above and beyond (he even gifted me a BMW teddy bear 🧸 — such a thoughtful touch!). I finalized everything with Omar, who made the process easy and stress-free. He was professional, helpful, and made sure I left feeling confident and happy with my decision. Overall, I couldn’t be happier with my experience. The team really knows how to take care of their customers. I would 100% recommend this dealership to anyone looking for a car! More
by alaniscanelo
